Support Center

Install the WalkMe Editor

Last Updated: May 31, 2017 08:51AM PDT

Installation Guide

How to Install the WalkMe Editor


The WalkMe Editor is used for building, managing, and publishing Walk-Thrus and WalkMe Apps. Once WalkMe is downloaded, you will be able to open the Editor as a tab on the left hand side of your browser window. The Editor is a Firefox plug-in meaning that building and publishing is done in Firefox, although once published can appear to users in any browser.
 
Continue reading for information on downloading the Editor, creating an account, or uninstalling the Editor.


Installation Process

How to Download WalkMe
  1. Open Firefox (Download Firefox if you do not already have it)
  2. Open www.walkme.com/download
  3. Click Allow
  4. Wait for the download to complete
  5. Click Install Now
  6. Restart Firefox
 

How to Create an Editor Account

  1. Go to walkme.com
  2. Click Get Started
  3. Enter your details (company email, password, and phone number(
  4. Open up the WalkMe Editor extension in Firefox
  5. Enter your email and password
  6. Start using WalkMe!
  7. If you would like to upgrade your account, please contact sales@walkme.com or your CSM if you are an existing customer
  8. Manage user roles in User Management to collaborate with team members or view a master account
 
Uninstall the Editor
  1. Open Firefox
  2. Open the tools menu
  3. Open add-ons
  4. Click Remove WalkMe

Related Resources

Contact Us

  • Email Us
  • FAQ
  • Call Us

    Toll Free (US Number) 1-855-4-WalkMe (1-855-492-5563)
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