WalkMe for Mobile Web
WalkMe for Mobile WebWalkMe for mobile web enables users to access WalkMe on mobile devices such as Safari or Chrome. WalkMe for mobile web allows you to provide support for your users who are on-the go with effective guidance anytime and anywhere they need it.
The Short VersionWalkMe for mobile web will be an important component of your implementation if a large portion of your users work remotely from a mobile device. This platform can help you alleviate problems experienced by your Salesman in the field or an employee who frequently travels.
Each item created in your mobile web environment is separate from items created in your desktop Editor to ensure the best user experience. All apps except Surveys are available on mobile web and can be created very similarly to the desktop version. This allows you to deploy announcements, help, and calls to action outside of the traditional release cycle, saving you valuable development time.
WalkMe for mobile web is not enabled by default. To get access to this feature, contact your CSM to enable it for you.
WalkMe and WalkMe for Mobile Web are two different Editors. Switch between the two using the drop down.
WalkMe for mobile web uses the same Snippet than the desktop version. However, since the UI of a mobile environment can vary greatly from a desktop to a mobile version, it is recommended that you build your WalkMe items custom to that environment. Using our mobile emulator, you’ll be able to select specific devices and see your environment as it would fit on that screen. This allows you to build with confidence know that your WalkMe items are tailored to different screen resolutions.
WalkMe for Mobile Web is an enabled feature. To request access contact your CSM or firstname.lastname@example.org. In order to use WalkMe for mobile web, you must be using the standard snippet on your site, or Self Hosting. If you are currently using an extension, contact your CSM for more information on how to use WalkMe for Mobile Web.
Once published to production, your items for mobile can be reviewed as part of WalkMe Analytics. Mobile Web data is viewed separately from Desktop in Analytics.
Try it OutRe-create an existing Walk-Thru with the mobile emulator. This can help you understand the differences in your website across the desktop and the mobile version.
Test out this Walk-Thru on as many devices as possible to get as much information on potential problem spots. Next, brainstorm with your team to identify which processes are used the most on mobile. This might be very different from the processes completed on desktop. Consult with your users first to see which actions are most frequent from a mobile device.