Auto Play is one of a number of methods used to increase user engagement. Auto Play can be used to provide guidance with a Walk-Thru, play a relevant message with a ShoutOut, or collect user feedback with a Survey. Rather than waiting for user action, such as opening the widget and clicking a Walk-Thru, you can turn on Auto Play to make the Walk-Thru play automatically. Using Auto Play in the right conditions can provide an effective solution for your support, promotional, or training needs.
Autoplay can be used for:
SUPPORT AND GUIDANCE
Anticipate user pain points by setting a Walk-Thru to automatically play on a confusing page.
PROMOTION AND PRODUCT ADOPTION
Target free users to upgrade to premium service by playing a message about how many days are left in their trial.
TRAINING AND ONBOARDING
Quickly onboard new employees or push out a new feature with an introductory Walk-Thru that will play the first time someone visits a page.
In addition to Auto Play rules to determine when the item should play, set frequency options to determine how often the item should play. The engagement frequency options include: once, once a day, or always. (Note: If an item is configured to only play once and the user would like to see it again, they will have to delete their cookies and cache).
Example Auto Play ShoutOutIn the example below, we created a ShoutOut to promote a subscription service to customers with an action button that will activate a Shuttle, transporting the user to the sign-up page.
This ShoutOut is configured to play when the customer lands on the homepage once a day until the customer clicks the Action button (i.e. activates the Shuttle and goes to the sign-up page)
Performance ConsiderationsBecause WalkMe constantly checks for the conditions of Auto Play to be true, it can be a drag on performance. Using jQuery as the Auto Rule Type can mitigate the burden.
Is your Auto Play not working?
If your Auto Play is playing when it shouldn't or not playing when it should, first check to see that the rule is written correctly. If you have configured more than one Walk-Thru to play automatically with similar rules, only one of the Walk-Thrus will play. The Walk-Thru that will play will be the first one in the list of Walk-Thrus in the Player Menu.
Next, check that some sort of Unique User tracking is enabled. If None is selected, WalkMe will not be able to track user activity to play items automatically.