WalkMe for Workday® Best Practices
WalkMe provides support and step-by-step guidance through common processes in Workday®. Use WalkMe to clarify confusing areas and improve the accuracy of your reports, saving time and money.
|This is an Enabled Feature available for customers. For access, contact your CSM or customer support at firstname.lastname@example.org|
Disclaimer: The trademarks and product names of Workday® are the property of Workday®, Inc. WalkMe is not affiliated with Workday®, Inc. and Workday®, Inc. does not sponsor or endorse WalkMe, its products, or website.
The Short Version
How It Works
Workday® is also updated frequently, which occasionally results in unexpected behavior. WalkMe has a custom version of our software that is optimized for Workday®. This version contains special Workday® features to optimize the performance of WalkMe on your site. WalkMe regularly checks if your Walk-Thrus are properly playing. If unusual behavior is found, we’ll proactively work to solve the issue with you.
Workday® LayoutWorkday® is comprised of a landing page, pages, subpages, and forms. A user will most commonly start a Walk-Thru from the Home Page, but they may also start from a worklet, each of which has its own page.
Users can begin a process from any of these locations. Jump to Steps can be used to accommodate multiple starting points. These Jump to Steps may be configured with Workday® specific rules found below.
In some cases, tasks will not be accessible via these worklets. In this case, users must be directed to the search box in order to complete their task. When a user performs a search, they can use the drop-down autofill menu provided by Workday® and be taken directly to a subpage. However, is a user presses Search (or enter on their keyboard) they will be redirected to a search results page.
There are three primary ways that users start processes in Workday®
- From the home page ( AKA landingpage). Most of our users are starting the Walk-Thru from this page.
- From the Search Box
- From the Inbox
Workday® Rule EngineWith WalkMe for Workday®, users can access Workday® specific Rule types. These Rules have been configured to use a variable to verify a user’s location, and should be used in Jump to Steps, Goals, and Segmentation.
- Page: Also known as a Worklet, detects if a user is on a page. Use the current value filler to load the information of the page you are currently on. This rule type should always be used in combination with a subpage rule. Connect the two rules using AND.
- Subpage: From Pages, you can access different Subpages. Each Subpage also has a unique variable. If no subpage is available use the operator Does not Exist. This rule type should always be used in combination with a page rule. Connect the two rules using AND. For Pages and Subpages you can click the autoselect icon pictured below to populate the page or subpage you are currently on while building the rule.
- Form: Using WalkMe's special Workday® Rule Type you can easily determine if a user is on a Form.
- Open console (Right-click and select "Inspect Element")
- Choose "Console" from the options bar
- Type "walkMeWorkday.segmentation.flow.forms" (case sensitive) in the command bar
- Copy the Form ID including the "wd:" e.g. wd:Assign_Roles_Active_View
- *If there are many form IDs, choose any. They will all work for segmenting correctly.
- Add it to the rule engine (be sure to select "custom value" before the form ID.
Segmentation for Workday®Not all Workday® worklets are available to all users. For example, only managers will have the “My Team” worklet, and items relating to that worklet should only appear to users who have it. WalkMe has a variable that allows you to segment your WalkMe items based on weather or not a worklet is available.
First, you’ll need to find out what the ID of the worklet is. Watch the video below for instructions.
In the Rule Engine, select User Data Rule Type. Then, select Variable. Enter the following into the text box: walkMeWorkday.segmentation.worklets . Add the worklet ID to the end of the variable to identify a specific worklet.Then, choose exists.
Walk-Thrus on Workday®Customers are more likely to complete simple Walk-Thrus. Short Walk-Thrus are easier to build and maintain. The best practice is to include the following.
- Keep it short. We recommend using fewer than 5 core steps.
- Add Jump to Steps to enable your users to start from any page.
- Make sure to include a navigational step that will enable users to start from another worklet entirely by clicking home. This step should only appear if the user is not on the landing page.
When building Walk-Thrus we will continue to provide you with QA support to ensure your work is ready to publish.
It is important that customers learn to build simple processes in Workday® to make their work easy to maintain and update.
Use SmartTips to Help the User Fill in Fields on a FormSmartTips are advanced tooltips that provide additional, contextual information to your user. Individual SmartTips are created within a Set - a group of SmartTips that generally appear on the same form or page. SmartTips can be used instead of or at the same time as a Walk-Thru. SmartTips tips are ideal for addressing problematic forms, as well as providing a way to validate information entered.
The Rule Engine on Workday®WalkMe has a special Rule Type for Workday® that can identify pages and subpages using a variable. Use the Current Value Filler to automatically fill in the Page or Subpage Variable.
In Workday®, avoid using Identify by Text in the Precision settings. WalkMe doesn’t use text on the screen to identify elements.If you are trying to identify text in a Rule, make sure to use On Screen Element Text Is/Text is not.
Element SelectionSome elements in Workday® are generic, so WalkMe may end up pointing to the wrong element. If the Element Grade is fewer than three bars, use the re-select element button to find a better option.
Workday® has a built in error proofing system, so that means less work for you!
Avoid Error Proofing
Test, Test, Test, RepeatBe sure to test everything you build to make sure it works consistently. Play your Walk-Thru from different pages and forms to see if it will mistakenly play on pages it should not.
Troubleshooting in Workday®
SmartTipsIf you're SmartTips aren't appearing where they should on Workday®, you may need to remove some of your Segmentation or Display Rules. Try some of the recommendations below to fix your issue. If you are just missing one or two SmartTips (not the whole Set) try reselecting the elements or placing them on different elements near by
If your whole Set is not showing try the following:
- Navigate to the page where the SmartTips should appear
- Open the SmartTips Segmentation Settings
- Look for the rules that are not showing as true
- Verify that these entries are correct
- If you are placing your SmartTips somewhere which may be accessed from a Worklet, the Search Page, or the Inbox, try removing the page variable. Make sure to leave the subpage and Form in place if applicable.
- Try adding a page variable if you don't have one already.
- Try adding a suppage variable if you don't have one already.
- If you can't select a suppage variable, change the operator to "does not exist"
- Try adding a form variable if you're using SmartTips on a form.