Brief Overview

Desktop recording lets you capture real workflows in desktop applications and convert them into reusable simulations. Unlike browser-tab recording, desktop recording supports full application windows, cross-application flows, and legacy systems-so simulations reflect how work actually happens. Desktop recording extends the Simulation element in WalkMe Learning Arc and is designed to turn real desktop work into scalable learning and practice assets.

Prerequisites

• To use this new capability, make sure the latest WalkMe Menu for desktop is installed
• If WalkMe Menu for desktop isn't installed, you'll be prompted to install it during the recording flow

How It Works

Record a desktop simulation

1. In the Learning Content page, select the learning content you want to edit
2. Add a simulation element to your lesson
3. Select Record
4. In the What do you want to record? popup, select Application window

5. Complete the workflow you want learners to practice

6. Select Stop Recording when you're done

7. The simulation is automatically added to your lesson and is ready to edit, publish, and reuse

Download WalkMe Menu for desktop

If WalkMe Menu for desktop isn't installed:

1. Select Learn more in the loading screen

2. In the popup that appears, follow the on-screen instructions to download and install the WalkMe Menu

3. Once installation is complete, restart the recording

Installing the WalkMe desktop application

Mac

WalkMe for Mac is available in two formats: DMG and PKG.

• The DMG is the simplest option — open it and drag the app to your Applications folder.

• The PKG is designed for organizational deployment, installs WalkMe for all users on the machine, and supports automatic updates. Admin permissions are required.

• Not sure which chip you have? Go to Apple menu → About This Mac. Select Intel DMG for Intel-based Macs, or Apple Silicon DMG for M-series Macs.

Windows

• The User Installer (EXE) installs WalkMe for the current user only. In some environments, administrator permissions may be required.

Technical Notes

•  Supported platforms: Windows 10, Windows 11, macOS Sonoma 14 or later

• Canceling a recording in Learning Arc does not cancel it in WalkMe Menu, and vice versa

• Desktop recordings support click events only

• The Blur feature is not currently supported within the controller