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WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
この文書では、WalkMeユーザーとエンドユーザーのアクセス要件を扱っています。以下に掲載したすべての文書は、HTTPSプロトコルによるポート443のアクセスが可能である必要があります（通常、この設定はお客様の組織のITチームによって行われます）。
WalkMeプレーヤーは、公開されたWalkMeソリューションをエンドユーザーに表示するためのものです。 WalkMeエディタソフトウェアおよびWalkMeインサイトウェブポータルは、WalkMeソリューションを管理し、サイトで収集されたデータおよびWalkMeの使用状況を表示できるモジュールです。
WalkMeコンテンツをエンドユーザーとして表示するには、以下のドメインにアクセス可能である必要があります。
これらのドメインがブロックされる場合、WalkMeプレーヤーのコア機能は動作しません。
| Domain | Purpose of Domain | If Access is Blocked |
|---|---|---|
| eu-cdn.walkme.com | Download static JS files and CSS files necessary for the WalkMe Experience | Unable to view WalkMe Published content |
| eu-playerserver.walkme.com | Send end-user meta-data to WalkMe Insights Servers | WalkMe Insights Data will not be collected |
| eu-sdk.apps.walkme.com | Load runtime content related to WalkMe apps | WalkMe apps will not work |
| eu-ec.walkme.com | Send end-user meta-data to WalkMe Insights Servers | WalkMe Insights Data will not be collected |
| eu-ec-playback.walkme.com | Send end-user meta-data to WalkMe Insights Servers | WalkMe Insights Data will not be collected |
| papi.walkme.com | Send end-user meta-data to WalkMe Insights Servers | WalkMe Insights Data will not be collected |
| s3-eu.walkmeusercontent.com | Images in WalkMe Solutions hosted by WalkMe’s AWS | Images in WalkMe Solutions hosted by WalkMe’s AWS |
| eu-workstation.walkme.com | eu-workstation.walkme.com | Core functionality of the WalkMe Workstation will not work |
これらのドメインがブロックされる場合、WalkMeプレーヤーの一部の機能は動作しません。
| Domain | Purpose of Domain | If Access is Blocked |
|---|---|---|
| clients2.google.com/service/update2/crx | Update Chrome extensions | WalkMe Chrome extensions (Player and Editor) will not be able to update |
| safari-extensions.apple.com/details/ | Update Safari extensions | WalkMe Safari extension (Player and Editor) will not be able to update |
WalkMeプレーヤーのエンドユーザーが上記のこれらのドメインにアクセスする懸念がある場合は、WalkMeの担当者にご連絡ください。
WalkMeエディターユーザーはWalkMeプレーヤーを使用してコンテンツを表示およびプレビューするため、エディターユーザーは上記の「WalkMeプレーヤーエンドユーザー」リストと以下のアイテムの両方にあるドメインにアクセスする必要があります。
WalkMeエディターとインサイトポータルをご利用のユーザーには、以下のドメインにアクセスして最高のエクスペリエンスを得ることをお勧めします。
| Domain | Purpose of Domain | If Access is Blocked |
|---|---|---|
| *.walkme.com | Load the Walkme product | Walkme will not function |
| s3-eu.walkmeusercontent.com | WalkMe-hosted images | Some images, including images uploaded by the user via the Editor, will not be displayed |
ワイルドカードドメインを許可できない場合には、必要なドメインのより詳細なリストを以下に示します。
これらのドメインがブロックされる場合、WalkMe EditorまたはInsightsポータルのコア機能は動作しません。
| Domain | Purpose of Domain | If Access is Blocked |
|---|---|---|
| eu-cdn.walkme.com | Download static JS files and CSS files necessary for WalkMe Editor | Download static JS files and CSS files necessary for WalkMe Editor |
| eu-api.walkme.com | Access various API endpoints of WalkMe products | WalkMe Editor and Insights Portal will not function |
| eu-editor.walkme.com | Save/edit/manage solutions created in the Editor | WalkMe Solutions cannot be saved |
| eu-editorsite.walkme.com | Load the WalkMe Editor | WalkMe editor will not function, some features in Insights Portal will not function |
| eu-portal.walkme.com | Load resources related to WalkMe Editor and Insights Portal | WalkMe Editor and Insights Portal will not function |
| eu-auth.walkme.com | Login to WalkMe Editor and/or WalkMe Insights | User cannot log into WalkMe Editor and/or WalkMe Insights |
| eu-admin.walkme.com | WalkMe admin center | User cannot manage sub-users in their account and other account-related configuration |
| eu-console.walkme.com | Provide access to WalkMe apps | User cannot use WalkMe apps (such as Menu Organizer, Communication Center) |
| eu-web.apps.walkme.com | Host WalkMe Console apps | User cannot use WalkMe apps |
| eu-api.apps.walkme.com | Host API endpoints related to WalkMe apps | User cannot use WalkMe apps |
| eu-sdk.apps.walkme.com | Host SDKs related to WalkMe apps | Some WalkMe apps will not work |
| s3-eu.walkmeusercontent.com | WalkMe-hosted images | Images in WalkMe Solutions that are hosted by WalkMe’s AWS will not appear, additional images cannot be hosted by WalkMe’s AWS |
| eu-insights2.walkme.com | View WalkMe Insights Dashboards | WalkMe Insights Portal will not be accessible |
| eu-insights.walkme.com | Load content related to the Insights Portal | Some functionality in WalkMe Insights Portal will not work |
| eu-insights-cdn.walkme.com | Load static content related to the Insights Portal | Some functionality in WalkMe Insights Portal will not work |
| eu-insights-reports.walkme.com | Generate reports in Insights Portal | Reports in Insights Portal will not work |
WalkMeエディタではブラウザーでサードパーティのCookieを許可する必要があることに注意してください。 そうしない場合、「ページの読み込みが完了するまでお待ちください」または「長い時間が経過した場合はページを再読み込みしてください」というメッセージがページを更新しても消えずに継続的に生成されます。
これらのドメインがブロックされる場合、WalkMe EditorまたはInsightsポータルの一部の機能は動作しません。
| Domain | Purpose of Domain | If Access is Blocked |
|---|---|---|
| eu-share.walkme.com | Used by WalkMe Share | User cannot share WalkMe content |
| eu-accounts.walkme.com | Login via customer's own IDP | Customers with IDP integration configured will not be able to login |
| eu-communication-center.walkme.com | Host the Communication Center | Communication Center app will not work |
| eu-menuorganizer.walkme.com | Host the Menu Organizer app | Menu Organizer app will not work |
| eu-analytics.walkme.com | Manage Multi-Language content | User will not be able to create Multi-Language content |
| eu-logs.walkme.com | Collect metadata for diagnostic purposes | WalkMe will have difficulties assisting with technical issues |
| walkme.wixanswers.com | Required for WalkMe Chat Support | WalkMe Chat Support will not function |
| frog.wix.com | WalkMe Chat Support metadata collection | WalkMe Chat Support will not receive metadata |
| cdn.walkme.com | Hosts WalkMe-managed content related to product updates and in-app assistance | Unable to receive helpful in-app notifications (e.g. new features), guidance and help on performing certain tasks in Insights Portal and Editor |
| playerserver.walkme.com | Hosts WalkMe-managed content related to product updates and in-app assistance | Unable to receive helpful in-app notifications (e.g. new features), guidance and help on performing certain tasks in Insights Portal and Editor |
| ec.walkme.com | Hosts WalkMe-managed content related to product updates and in-app assistance | Unable to receive helpful in-app notifications (e.g. new features), guidance and help on performing certain tasks in Insights Portal and Editor |
| papi.walkme.com | Hosts WalkMe-managed content related to product updates and in-app assistance | Unable to receive helpful in-app notifications (e.g. new features), guidance and help on performing certain tasks in Insights Portal and Editor |
| s3.walkmeusercontent.com | Hosts WalkMe-managed content related to product updates and in-app assistance | Unable to receive helpful in-app notifications (e.g. new features), guidance and help on performing certain tasks in Insights Portal and Editor |
| fonts.googleapis.com | CSS for Insights | WalkMe Insights may have visual issues |
| fonts.gstatic.com | CSS for Insights | WalkMe Insights may have visual issues |
| eu-web-client.apps.walkme.com | Used by WalkMe Editor apps | Some WalkMe Editor apps (e.g. Solution Templates) will not work |
| eu-data-apps.walkme.com | Used by WalkMe Insights apps | Some WalkMe Insights apps (e.g. Activity Dashboard) will not work - Takes effect January 2023 |
これらのドメインがブロックされる場合、WalkMeエディターの一部の機能は動作しません。
| Domain | Purpose of Domain | If Access is Blocked |
|---|---|---|
| eu-teachme.walkme.com | Use WalkMe TeachMe Product | Cannot create WalkMe TeachMe Solutions |
| eu-playback-assets.walkme.com | View Session Playback Product | Cannot view Session Playback feature in WalkMe Insights |
The list of domains used by WalkMe may change from time to time as our product evolves. If keeping up with these changes is important in your organisation, we advise you to subscribe to receive automated email notifications on changes to this list.