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WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
Resolve the "can't find the element for the following step" error by checking your Start Points, adjusting element precision, or enabling Safe Start.
Troubleshoot a Smart Walk-Thru that stops mid-flow, with step-by-step guidance covering trigger issues, element detection, iFrames, page loading, and split conditions.
Troubleshoot goals that aren't being reached in the Flow Tracker by checking for iFrame actions, SPA site configuration, and elements with delayed appearance.
Troubleshoot a Smart Walk-Thru that isn't auto-playing by checking engagement frequency, conflicting Auto Plays, segmentation conditions, and element visibility at page load.
Engage with peers, ask questions, share ideas