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Custom Environments

  • July 22
  • New
  • Web
  • GA

Admins can now create custom environments directly from the WalkMe Admin Web Systems page.

Assets Library Update

  • July 22
  • Update
  • Editor
  • GA

You can now upload large files, up to 100mb, to the Assets Library.

Solutions Gallery Update

  • July 22
  • New
  • Web
  • GA non EU

The Solutions Gallery now supports WalkMe-generated ActionBot Solution Templates and ActionBot Solution Accelerator content.

  • ActionBot Solutions contain a pre-build:
    • ActionBot
    • Bot Conversation(s)
    • ActionBot Launcher
    • Smart Walk-Thru

Engaged Elements Update

  • July 14
  • Update
  • Insights
  • GA

Engaged Elements was rolled out to all the Accounts that are running with DeepUI.

Chrome Master Extension v3.3.108

  • July 13
  • New
  • Player Extension
  • Extensions
  • GA
  • 3.3.108

Several updates were made, including: 

  • Support on sites that require trusted script URLs
  • Whitelist validation in alterCsp was added
  • The option “Snippet In Site Timeout” was added to the “Snippet Detect” options of the package in the Analytics Master Extension tab

Firefox Master Extension v3.3.108

  • July 13
  • New
  • Player Extension
  • Extensions
  • GA
  • 3.3.108

Several updates were made, including: 

  • Support on sites that require trusted script URLs
  • Whitelist validation in alterCsp was added
  • The option “Snippet In Site Timeout” was added to the “Snippet Detect” options of the package in Analytics Master Extension tab
  • Support for Azure as a CDN in addition to AWS

Launchers Update

  • July 11
  • Update
  • Editor
  • GA

You can now easily add files from the Assets Library to your Launchers.

WalkMe Admin Center UI

  • July 11
  • Update
  • Web
  • GA

Design changes have been made to improve the WalkMe Admin Center.

Logic Rules

  • July 08
  • Update
  • Editor

You can now create Logic Rules in the Rule Engine, allowing you to compare fields including: dates, numbers, and monetary values by using arithmetic expressions.

Menu Organizer Updates

  • July 08
  • Update
  • Web
  • GA

Infrastructure & performance improvements were made, including the ability to create and edit Shuttles inside the Menu Organizer.

Customize on Screen Update

  • July 04
  • Update
  • Editor
  • GA

New check box to customize hover and click states, as well as border and padding parameters.

Users & Accounts Page Update

  • July 04
  • Update
  • Insights
  • GA

The users page is now limited to showing up to 5,000 results.

Tracked Events Update

  • July 04
  • Update
  • Insights
  • GA

A new column has been added to the Tracked Events Summary table showing when a Tracked Event was last modified.

ActionBot - Scheduled Maintenance

  • July 04
  • Update
  • Web
  • GA

On Sunday, July 18th, between 9 am – 12 pm Israel standard time, WalkMe will be performing a migration of the ActionBot infrastructure within both the EU Data Center and the US Data Center’s production environments. 

  • The scheduled maintenance includes the migration, between AWS accounts, of the ActionBot core infrastructure, database, dialog-manager, dialog-processor, and dialog-UI within the ActionBot application.
  • The ActionBot infrastructure migration will result in the ActionBot application’s downtime only during this estimated 3 hours of maintenance.
  • The Editor and Player will not experience downtime during this scheduled maintenance.

WalkMe Mobile AndroidX Migration Notice

  • July 01
  • New
  • Mobile
  • GA

WalkMe Mobile for Android will be migrating to AndroidX beginning in the next version upgrade, Android SDK v2.12.0. Applications that did not migrate to AndroidX and applications built with Cordova framework less than v9.0 will not be able to upgrade to that version.

WalkMe Mobile Xcode12 Upgrade

  • July 01
  • New
  • Mobile
  • GA

WalkMe Mobile for iOS will start building the SDK with Xcode12 in the next version upgrade, iOS SDK v2.12.0. Applications that are built with an older Xcode version will not be able to upgrade to that version.

Systems Overview Update

  • June 30
  • Update
  • Insights
  • GA

The Systems Overview dashboard now displays data from the production environment only.

Communication Center Update

  • June 30
  • Update
  • Web
  • GA

A “Delete” and “Delete Forever” option has been added: Deleting active and scheduled notifications will move them to the Trash tab (where they can be restored from), and deleting a notification from the Trash tab will delete it permanently.

Context Menu Auto-Step Support

  • June 28
  • Update
  • Editor
  • GA

Builders can now create Auto-Steps for custom Context Menus (aka “Right-Click” Menus). Default web menus are not supported.

SmartTip Search Update

  • June 28
  • Update
  • Editor
  • GA

When searching for a specific SmartTip, the SmartTip Set will be shown as well to enable quicker publishing.

Assets Library File Support

  • June 28
  • Update
  • Editor
  • GA

Resources and Shuttles now support and can display the following file types from the Assets Library:

  • .docx
  • .pptx

Assets Library for Resources

  • June 28
  • Update
  • Editor
  • GA

A new upload button has made adding a file from the Assets Library to a Resource easier.

Editor v 4.14.0

  • June 24
  • New
  • Editor
  • Editor App (Electron)
  • GA
  • 4.14.0

New process update introduced – support of mandatory version, that means that WalkMe will be able to upgrade all Editors to the latest mandatory version, and the ability to enable/disable logs in Debug Mode over Socket.IO.

The current mandatory versions are:

    • MAC: 4.2.0
    • WIN_X64_AUTO: 4.2.0
    • WIN_X64_LOCAL: 3.1.2
    • WIN_X64_MANUAL: 4.7.0
    • WIN_X86_AUTO: 4.2.0
    • WIN_X86_LOCAL: 3.1.2
    • WIN_X86_MANUAL: 4.7.0

Communication Center Update

  • June 22
  • Update
  • Web
  • GA

Only one notification will now appear when a user opens Workstation (unless some notifications were sent from the Editor and some from the Communication Center).

Inactivity Timeout Update

  • June 22
  • Update
  • Web
  • GA

Admins can now configure the Inactivity Timeout period, after which sub-users will be automatically logged out from WalkMe applications.

Editor Prebuilt Solutions

  • June 16
  • Update
  • Web
  • GA

You can now access the Solutions Gallery using the “Prebuilt Solution” option when adding a new item from the Editor with the “+” button.

Publish Global Settings Notification

  • June 16
  • Update
  • Editor
  • GA

Once you assign or remove a segment from a deployable you will now see a notification that says you must publish global settings for the changes to take effect.

Insights Common Report Added

  • June 09
  • New
  • Insights
  • GA

New common report “Last Smart Walk-Thru Step Reached Overall” giving the count of how many users dropped off in a Smart Walk-Thru has been added to Insights Common Reports.

WalkMe Extension Update

  • June 09
  • Update
  • Player Extension
  • Extensions
  • GA
  • Chrome – v3.3.99 – The directive ‘extraHeaders’ that was added to fix chromium v91 issue with sites with CSP headers was removed. This version also includes IDP SAML.
  • Edge Chromium – v3.3.98 – The directive ‘extraHeaders’ that was added to fix chromium v91 issue with sites with CSP headers was removed.
  • Firefox – v3.3.98 – The directive ‘extraHeaders’ that was added to fix chromium v91 issue with sites with CSP headers was removed.

ActionBot Form Mode Updates

  • June 06
  • Update
  • Web
  • GA

Salesforce choice questions and splits are now supported.

Customize on Screen “Actions”

  • June 06
  • Update
  • Editor
  • GA

An “Actions” section was added to the Customize on Screen tool. Builders can now link a Launcher to another deployable while creating it, instead of through the settings.

Solutions Template Permissions Update

  • June 06
  • Update
  • Web
  • GA

Some changes have been to Solution Distribution Settings:

  1. Standard Distribution Settings: User roles equal to “Insights Access,” “Content Moderator,” “Publisher,” and “Translator” have permission to copy and distribute Solution Distribution Keys only.
  2. Admin Distribution Settings: User roles equal to “Workspace Owner,” “Admin,” and “Content Curator” have permission to access: 
    • Enterprise Account Connection dropdown: Users can select similar Editor Systems from the dropdown to enable the Distribution Key within Editor Systems, no longer needing to manually copy and paste the Distribution Key into other Editor Systems one-by-one.
  3. Regenerate Solution Distribution Key: Now only Editor Admins, Workspace Owners, and Content Curators have permission to regenerate a Distribution Key.

Grid View Update

  • June 06
  • Update
  • Editor
  • GA

A Shuttle’s URL is now displayed in the Grid View URL column.

Menu Organizer “View As” Dropdown

  • June 01
  • New
  • Web
  • GA

It is now possible to filter and see how a specific segment or a number of segments will view the Menu using the “View as” dropdown.

Insights Funnels Update

  • May 25
  • New
  • Insights
  • GA

It is now possible to measure process completion per user with Insights Funnels “Entire Date Range” mode.

Invisible Launcher Button

  • May 25
  • New
  • Editor
  • GA

A button to quickly make Invisible Launchers has been added.

Insights Users List Update

  • May 25
  • Update
  • Insights
  • GA

Analytics Properties are now included in the Users List export.

Menu Organizer Update

  • May 25
  • Update
  • Web
  • GA

Changed Resources (Article and Video) URL limitation from 80 to 400 characters and Walk-Thrus are now displayed in the Items List and Menu.

WalkMe Editor Extension

  • May 25
  • Update
  • Editor Extension
  • Extensions
  • GA

Chrome Editor Extension has been updated: 

  • – v3.1.152 – added extraHeaders to all users
  • – v3.1.153 – rolled back the functionality of v3.1.152
  • – v3.1.154 – added extraHeaders to all users

Solutions Gallery Download Confirmation

  • May 23
  • New
  • Web
  • GA

A download confirmation modal now appears when you click the ‘Use Solution’ call-to-action which allows you to deselect entire folders, sub-folders, or individual deployables to exclude from the final download.

Solution Accelerators Update

  • May 23
  • Update
  • Web
  • GA

New Workday solutions for ‘Mid-Year Manager Evaluation’, ‘Mid-Year Self Evaluation’, and ‘Change Benefits’ have been added, as well as a new Lightning solution named ‘Update My Profile & Notifications’.

ActionBot Customize Suggestions Layout

  • May 23
  • Update
  • Web
  • GA

ActionBot builders can now adjust and customize how each list of suggested answers appears to end-users.

Insights Overview Active Users

  • May 23
  • Update
  • Insights
  • GA

“Unique Users” have been renamed as “All Active Users”.

Shuttle Email Support

  • May 19
  • New
  • Editor
  • GA

You can now direct a Shuttle to open an email using the mailto: format.

Desktop & Workstation Version 6.5

  • May 18
  • New
  • Desktop
  • Workstation
  • GA
  • 6.5

Some improvements have been made to Desktop, including support for Systems Overview, WalkMe Communication Center, and more. 

Folder Search

  • May 18
  • New
  • Editor
  • GA

When moving an item to a folder, you can now search for a specific folder instead of scrolling through all folders. 

Chrome WalkMe Extension v3.3.95

  • May 18
  • Update
  • Player Extension
  • Extensions
  • GA
  • 3.3.95

Chrome Master Extension has been updated to add extraHeader to extensions that start with 0 to 8 as the first character.

Mobile Web Integration Support

  • May 16
  • New
  • Insights
  • GA

CSV, Amazon S3, and Salesforce Incoming Integrations are now supported for Mobile Web.

Chrome WalkMe Extension v3.3.94

  • May 14
  • New
  • Player Extension
  • Extensions
  • GA
  • 3.3.94

Chrome Master Extension has been updated to add extraHeader to extensions that start with 0 to 5 as the first character.

Chrome WalkMe Extension v3.3.93

  • May 13
  • Update
  • Player Extension
  • Extensions
  • GA
  • 3.3.93

Chrome Master Extension has been updated to add extraHeader to extensions that start with 0 to 2 as the first character. 

Customize on Screen

  • May 13
  • Update
  • Web
  • GA

Customize on Screen is now GA, simplifying the content creation experience by allowing users to build and customize Launchers directly on the Application screen.

Chrome WalkMe Extension v3.3.90

  • May 12
  • New
  • Player Extension
  • Extensions
  • GA
  • 3.3.90

Chrome Master Extension has been updated to add extraHeader to hard coded list of extensions id including wm4wm extension.

IDP Integration Update

  • May 11
  • New
  • Insights
  • GA

IDP integration now supports multiple IDP vendors per account, meaning that each system in the account can work with a different provider.

Lock Aspect Ratio

  • May 11
  • New
  • Editor
  • GA

Users can now use “Lock aspect Ratio” when uploading an image to a Smart Walk-Thru or ShoutOut. When users make a change in the image dimensions, the ratio will remain the same and the size will change automatically.

Start Point UI Update

  • May 11
  • Update
  • Editor
  • GA

The side menu of each Smart Walk-Thru step was expanded to 5 icons and now includes “Add Start Point” with no need to expand the menu.

Chrome WalkMe Extension v3.3.87

  • May 05
  • New
  • Player Extension
  • Extensions
  • GA
  • 3.3.87

Chrome Master Extension has been updated to roll back the functionality of v3.3.86.

Editor App v 4.15.1

  • May 04
  • Update
  • Editor App (Electron)
  • GA
  • 4.15.1

New updates to upgrade the app to use Electron version 11.4.2 and sign all files that come with the installation.

Internet Explorer Editor Extension v 2.1.285.0

  • May 04
  • Update
  • Editor Extension
  • GA
  • 2.1.285.0

The following updates were made to Editor Extension for Internet Explorer v 2.1.285.0:

    • Fix init_framescript is not always injected in some scenarios 
    • Fix crash of browser on fast navigations causing frame disposals
    • Fixing memory leaks caused by unhandled errors
    • Fix BI reporting – on an active account
    • Fix issue when 2 indicators are appearing on the Editor – only when IE is connected

Chrome WalkMe Extension v3.3.86

  • May 04
  • Update
  • Player Extension
  • Extensions
  • GA
  • 3.3.86

Chrome Master Extension has been updated to add directive ‘extraHeaders’ to fix chromium v91 issue with sites with CSP header.

May 2021 Product Release!

  • May 03
  • New
  • Web
  • GA

New updates to WalkMe became available on May 3, 2021.

Digital Adoption Projects Dashboard

  • May 03
  • New
  • Insights
  • GA

The Digital Adoption Project Dashboard allows you to define, track, and measure KPIs as they relate to your digital transformation goals – from software usage through feature adoption

Systems Overview for Desktop Applications

  • May 03
  • New
  • Insights
  • GA

You can now gain visibility into software adoption and utilization across web and Desktop based applications.

WalkMe Shield

  • May 03
  • New
  • Web
  • GA

An automated testing solution that ensures your end-users WalkMe experience is always up to date.

UI Intelligence

  • May 03
  • New
  • Insights
  • GA

Machine learning algorithm which understands forms in the underlying application and provides actionable insights to be addressed with WalkMe content.

Communication Center

  • May 03
  • New
  • Web
  • GA

Simplify the Workstation builder experience with a new and improved version of the ShoutOut/Notification creation and monitoring experience.

Menu Organizer Revamp

  • May 03
  • New
  • Web
  • GA

A new and improved version of the existing menu organizer.

Customize on Screen

  • May 03
  • New
  • Editor
  • Closed Beta

Simplify the content creation experience by allowing users to build and customize Launchers directly on the Application screen.

ActionBot Forms

  • May 03
  • New
  • Web
  • GA

Reduce form fatigue and improve conversation completion rates by re-creating forms with only required fields.

ActionBot Segmented Conversations

  • May 03
  • New
  • Web
  • GA

Create a more personalized experience with segment-based conversations.

ActionBot Diagram View

  • May 03
  • New
  • Web
  • GA

Easily visualize conversations in a diagram view & export it to PDF to share with your team for feedback.

Editor Recent Items

  • May 03
  • New
  • Editor
  • GA

Easily view the WalkMe Items that you’ve most recently worked on in the Editor.

DP Integration Data Type Configuration

  • April 28
  • New
  • Insights
  • GA

Users can now configure the data types of their IDP Integration properties.

Insights Common Report Added

  • April 28
  • New
  • Insights
  • GA

New “Deployable Report” showing the publish status, creation date, and last publish change date of every WalkMe item in the selected account has been added to Insights Common Reports.

WalkMe Login Page URL

  • April 28
  • Update
  • Web

The WalkMe login page URL is now: auth.walkme.com.

ActionBot for Workstation and Desktop

  • April 28
  • Update
  • Web
  • GA

ActionBot is now GA for Workstation and Desktop.

ActionBot Bug Fixes

  • April 28
  • Fixed
  • Web
  • Several fixes have been made to ActionBot:
    • ActionBot end-users completing a Smart Walk-Thru’s ‘Wait for Action’ on-screen now minimizes the ActionBot interface, stores the conversation status, and automatically reopens upon completing the Smart Walk-Thru’s “Wait for Action ” Condition.
    • ActionBot end-users can click the Bot’s user interfaces ‘X’ button to clear and close the Conversation.
    • ActionBot end-users can click the Bot’s user interfaces ‘Start Over’ button to clear and restart the Conversation without closing the Bot’s interface.

DXA Data Collection Improvements

  • April 28
  • Fixed
  • Insights
  • GA

An issue was fixed to stop the colleciton of classes and attributes on HTML & body tags on Edge browser. There was no impact on Insights functionality.

WalkMe Status Page RSS Feed

  • April 18
  • New
  • Web
  • GA

We have added a new RSS feed to the WalkMe Status page. Make sure to resubscribe to continue receiving updates.

Publish Without Global Settings

  • April 18
  • New
  • Editor
  • GA

Editor users now have the ability to publish deployables only, without the account’s settings.

Screenshot Resolution Settings

  • April 18
  • New
  • Editor
  • GA

 Editor users can now set the resolution that their screenshots will be saved at in the General Editor settings.

WalkMe Data Duration

  • April 18
  • Update
  • Editor
  • GA

Editor users can now set WalkMe Data duration in seconds, hours, or days.

Session Playback New Domain

  • April 12
  • Update
  • Insights
  • GA

An important change was made regarding the Session Recorder infrastructure (aka \init), once it is complete Session Playback will move to a new domain. If your IT is currently whitelisting rapi.walkme.com, they will need to add the following sub-domain: ec-playback.walkme.com.

IDP Integration Support for Mobile Web

  • April 12
  • Update
  • Insights
  • GA

IDP Integration is now supported for Mobile Web.

Search Bar Filter

  • April 12
  • Fixed
  • Editor
  • GA

When navigating to search results and then returning, the search results will now remain filtered.

Mobile Android JCenter Artifact Repository

  • April 05
  • Deprecated
  • Mobile
  • GA

On May 1st the JCenter artifact repository maintained by JFrog will be deprecated and replaced with a new repository: jitpack

New customers will use the new repository while existing customers will move to the new repository with their next version upgrade. There is no impact on Mobile runtime.

Insights Apps Users List

  • April 04
  • Update
  • Insights
  • GA

You can now open the list of users on the Insights App pages by clicking on the “Click here to view the users list” button next to the users metric.

Solution Accelerators Update

  • April 04
  • New
  • Web
  • GA

3 new SuccessFactors solutions have been added: Create a Job Requisition, Route Job Requisition for Approval, and Terminate an Employee.

Solution Accelerators Update

  • April 01
  • Update
  • Web
  • GA

Solution Accelerators for Dynamics CRM now support EU Data Center users.

Data Integration Center - Enforce SSO

  • March 30
  • Fixed
  • Insights
  • GA

When “Enforce SSO” is enabled, if the IDP token is not recognized end-users will be redirected to the IDP login page. In case authorization fails for any reason, additional redirection will now not occur for 1 hour.

WalkMe Master Extension Update

  • March 28
  • New
  • Player Extension
  • Extensions
  • GA
  • Chrome  3.3.80 – 
    • Bug fix – Extension configuration was not being read on the first try.
  • Chrome, Firefox, Edge 3.3.78 –
    • Support new workday domains in the extension manifest.
    • DD-related fix – on non-whitelisted sites Master Extension now displays a message that it’s not running on the sites.

Grid View Filter Update

  • March 25
  • New
  • Editor
  • GA

Filters saved in Grid View will now be accessible from the Editor List View filter dropdown.

Firefox Editor Extension

  • March 22
  • New
  • Editor Extension
  • Extensions
  • GA

All WalkMe Editor users can now select Firefox for content creation and capture purposes.

Account Management Improvement

  • March 22
  • Update
  • Web
  • GA

The Account Management technical infrastructure was upgraded and now allows all customers to enjoy improved product stability, while also being able to manage their account directly through admin.walkme.com.

Segment Character Limit

  • March 22
  • Fixed
  • Editor
  • GA

When a user exceeds the number of characters for total Rules and Segments, the new condition will not be saved and a warning message will appear.

Insights Common Report Added

  • March 22
  • New
  • Insights
  • GA

New report for “Users Exposed to WalkMe and not Engaged” showing a list of end-users that were exposed to WalkMe but did not engage with WalkMe during the chosen date range has been added to Insights Common Reports.

SAML IDP Integration

  • March 18
  • New
  • Insights
  • GA

IDP integration now supports using SAML authentication protocol.

New Safari (App Extension) UI

  • March 18
  • Update
  • Player Extension
  • Extensions
  • GA
  • 3.2.45

A settings icon was added for WalkMe support and the account and package info and extension version are now displayed.

Editor Extension - Chrome, Edge and Firefox

  • March 18
  • New
  • Editor Extension
  • Extensions
  • GA

Chrome, Edge Version 3.1.148 and Firefox Version 3.1.54

  • Upgrade the communication layer between the Editor to the Extension – to enable support for activate/deactivate logs in the Editor Extension.
  •  Bug fix: Connectivity icon spinning while possible to capture on page.
  • Identify when extension doesn’t have “Site data” access – therefore the capture won’t work and a warning popup will be shown in the editor on how to fix this issue.

Notifications for Insights Reports

  • March 16
  • New
  • Insights
  • GA

Users can now get a push notification on their browser once a report has been generated.

Editor List View Improvements

  • March 16
  • Fixed
  • Editor
  • GA

The initial load of the item list has been improved, especially for accounts with many segments/tags, loading can be up to 70% faster.

Insights Chat Support

  • March 16
  • New
  • Insights
  • GA

Chat with Support is now available on Insights.

Workday Solution Accelerators

  • March 09
  • New
  • Web
  • GA

2 new solutions were added focusing on Workday’s 2021 Release 1:

  1. What’s New in 2021 Release 1? – Brief tour of some of the new features in the latest release.
  2. WD2021R1 Process Completion Adaptations – This solution allows you to convert your existing content to Workday’s new end-of-process user experience.

Editor Data File Improvements

  • March 09
  • Update
  • Editor

Up to 30% improvement in the Web player load time due to separation of CSS from the data file into a second data file.

Systems Overview Custom Columns

  • March 03
  • New
  • Insights
  • GA

It is now possible to add custom columns to the Monitored Systems table.

Insights Filters Update

  • March 03
  • Update
  • Insights
  • GA

Insights filter logic has been improved and is now filtered by the last value of the Account seen in the session, rather than all values in the session.

AIO Installer Notarization

  • March 02
  • Update
  • Player Extension
  • Extensions
  • GA

Added notarization to AIO package for macOS.

  • Safari app extension version – 3.2.40
  • Firefox ME – 3.3.73

New WalkMe Extension Guide

  • March 02
  • Update
  • Player Extension
  • Extensions
  • GA

A new G-Suite guide was deployed for the WalkMe Extension.

Mobile Version 2.9.13

  • March 01
  • Update
  • Mobile
  • GA
  • 2.9.13

Various enhancements and improvements made.

ActionBot Workstation Data Collection

  • February 25
  • Fixed
  • Workstation
  • GA

An issue was fixed regarding data collection for ActionBot on Workstation. Tracking ActionBot events on Workstation is now supported.

Solutions Gallery - My Solutions

  • February 24
  • Update
  • Web
  • GA

2 new tabs have been added to the Solutions Gallery:

  1. “My Solutions”, where users can find the templates they have created.
  2. “Distributors”, where users can find any templates that have been shared with them.

You can create and edit solutions from the ‘My Solutions’ tab.

Element Library Update

  • February 18
  • Update
  • Web
  • GA

The WalkMe Element Libraries for Workday and Dynamics CRM are now up to date with Workday’s 2021 R1 and Dynamic’s 2021 Release Wave 1.

Insights Enterprise Level Reports Update

  • February 18
  • Update
  • Insights

Insights Enterprise Level Reports are now GA.

Sessions Duration Breakdown Report

  • February 16
  • Update
  • Insights
  • GA

The Sessions Duration Breakdown report in the Insights Overview page is now available for all Tracking Levels.

Menu & Search Dashboard

  • February 16
  • Fixed
  • Insights
  • GA

The Menu & Search Dashboard no longer shows the Segmentation Tags filter.

Editor Multi-Delete

  • February 14
  • New
  • Editor
  • GA

Deleting multiple WalkMe items at once is now supported in the Editor.

Auto-Step Ripple Effect

  • February 14
  • Update
  • Editor
  • GA

A ripple effect will now show by default when an Auto-Step has been clicked.

Grid View Suggested Filter

  • February 14
  • New
  • Editor
  • GA

An “Auto Play + SWT” Suggested filter has been added to the Grid View filters. 

Insights Page View Collection

  • February 14
  • Update
  • Insights
  • GA

Improvements have been made to make Insights Page View collection more accurate for Single Page Applications.

Editor Filter Popup

  • February 14
  • Update
  • Editor
  • GA

Clicking on the Filter icon in the Editor now opens a popup where you can filter by status and segment type, and search for specific segments.

Insights Apps Overview Users List

  • February 11
  • New
  • Insights
  • GA

A full list of users for “Users WalkMe was available to” or “Users who interacted with WalkMe” is now available on the Apps Overview dashboard.

Assets Library Validation

  • February 11
  • Update
  • Editor
  • GA

New validation implemented on the Editor Assets Library will now check if uploaded files already exist in the library. If the name exists, you will be prompted to keep both copies, cancel or replace.

Publish Updates

  • February 11
  • Update
  • Editor
  • GA

Parallel-Publishing & asynchronous Publish process with 60% reduced Publish time, a progress bar showing the publish steps, and an error message if a step fails to aid support are now GA.

Insights Apps Overview ActionBot Update

  • February 09
  • Update
  • Insights
  • GA

The Apps Overview dashboard now presents ActionBot interaction.

Workstation Web Menu Update

  • February 09
  • Update
  • Web

A link to “Open a ticket” was added to the Workstation Web Menu.

ActionBot Maintenance

  • February 09
  • Fixed
  • Web

Please be aware that scheduled ActionBot maintenance will take place on February 19th, between 9 pm – 10 pm Pacific Standard Time.The maintenance includes a database version upgrade, which requires the ActionBot database to be restarted within the scheduled time. This maintenance will result in the ActionBot application to be down for 1 hour. The Editor and Player will not experience downtime during the scheduled maintenance.

ActionBot Reorder Suggestions/Keywords

  • February 07
  • Update
  • Editor
  • GA

ActionBot builders can now control the order in which Suggestions and Keywords appear in the Bot and specific Conversations with the ‘Reorder Suggestions/Keywords’ drag and drop modal.Reordering WalkMe Menu items at the Bots level is not yet supported.

Insights Enterprise Common Reports List Update

  • February 04
  • Update
  • Insights
  • GA

The number of unique sessions per end-user was added to the All Systems – All Unique Users common report.

Insights Common Reports List Update

  • February 04
  • Update
  • Insights
  • GA

The number of unique sessions per end-user was added to the All Unique Users common report.

Improved Segmentation Management

  • January 31
  • New
  • Editor
  • GA

Creating a new Segment will now open the Rule Engine page so you can easily insert rules, a search box has been added to manage Segments, and icons will remain the same across the Editor.

Solution Accelerators Update

  • January 31
  • Update
  • Web
  • GA

Solution Accelerators are now open to all users.

Element Library Update

  • January 31
  • Update
  • Web
  • GA

 The Element Library is now open to all users.

Solution Distribution Template Update

  • January 31
  • Update
  • Web
  • GA

Solution Distribution Templates are now open to all users.

Solution Accelerators Update

  • January 28
  • Update
  • Web
  • GA

SAP SuccessFactors are now available on the EU Data Center.

Element Library Update

  • January 28
  • Update
  • Web
  • GA

SAP SuccessFactors are now available on the EU Data Center.

Salesforce Package Permissions Sets

  • January 28
  • Update
  • Web
  • GA
  • 2.81

Permission sets were added for enhanced security in the WalkMe for Salesforce package after install. This update gives you more control over which users can configure and have access to use the WalkMe segmentation feature and the WalkMe Call-To-Action banner. The following permission sets were added:

    • WalkMe End User Permissions –  This permission set should be granted to any user that needs to use WalkMe and users that are consuming WalkMe services within your organization. It will expose Salesforce data about the users, such as what the Salesforce Role and Profile of the users are, in order to use the WalkMe segmentation feature.
    • WalkMe Admin Package Permissions –  This permission should be granted to your Salesforce Admin or the person that configures and defines WalkMe for other users. It provides access to set the Call-To-Action banner definitions.

January Product Release

  • January 25
  • New
  • Editor
  • Web
  • Insights
  • Workstation
  • GA

Several new updates have been added this quarter, including Insights Multisystem Account (MSA) Reports, New Dynamic Templates for the Visual Editor, expanded EU Data Center Support, and more.

Insights Funnel Export

  • January 25
  • Update
  • Insights
  • GA

Drill down into the numbers behind the funnels by clicking on the Funnel Export.

TeachMe Quiz Updates

  • January 25
  • New
  • Web
  • GA

You can now change the quiz settings to tell a user in real-time if a submitted answer was correct or not, show the correct answer, and even give an explanation on why it was correct.

Insights Common Report

  • January 25
  • New
  • Insights
  • GA

New common report: Engagement By Deployables and Language – to help explore WalkMe interaction in Multi-Language implementations.

Digital Experience Analytics (DXA) Update

  • January 21
  • Update
  • Insights
  • GA

Insights DXA manual mode now turns on Session Playback manual mode when enabled.

Rule Engine Dynamic Conditions

  • January 18
  • New
  • Editor
  • GA

You can now create a rule with Dynamic Conditions that will compare elements on the screen.

WalkMe Extension Edge Chromium Support

  • January 17
  • Update
  • Player Extension
  • Extensions
  • GA

It is now possible to install the WalkMe Extension for Edge Chromium on Mac.

Session Playback Collection Setting Deprecation

  • January 17
  • Deprecated
  • Insights
  • GA

Support for controlling Session Playback collection by Device User Agent has been removed from the Environment Settings Session Playback Tab.

WalkMe Extension - Internet Explorer Version 2.2.5

  • January 17
  • Update
  • Player Extension
  • Extensions
  • GA
  • 2.2.5

Improve work under a proxy

WalkMe Extension Update

  • January 17
  • Update
  • Player Extension
  • Extensions
  • GA

The following changes were made to the WalkMe Extension Guide:

  • A new step was introduced in MacOS Jumf for Chrome
  • MacOS BigSure Installation Guide added

All-In-One Installer Update

  • January 17
  • Update
  • Player Extension
  • Extensions
  • GA

The following changes were made:

  • Uninstall shortcut on WinOS installation
  • Uninstall script for mass uninstall for WinOS x64 and x86 machines

Desktop & Workstation V6.4

  • January 14
  • New
  • Desktop
  • Workstation
  • GA
  • 6.4

Some improvements have been made to Desktop and Workstation, including App In-Focus in the Menu, ‘Short Circuit’ Rule Evaluation, and more.

Workstation Search

  • January 14
  • Fixed
  • Workstation
  • GA

When clicking on a search result, the Workstation menu will now send an event that indicates that the search resulted in an action.

ActionBot Web Integration Support

  • January 14
  • Update
  • Web
  • GA

ActionBot Web Integration now supports: Workstation Editor System + Web Editor System, Desktop Editor System + Web Editor System, and Web Editor System + Web Editor System.

New Insights Common Report

  • January 12
  • Update
  • Insights
  • GA

A new “Users and Sessions by Country” Common Report was added to Insights.

Solution Accelerators & Element Library EU Support

  • January 12
  • Update
  • Web
  • GA

Salesforce Lightning Solution Accelerators and Element Library are now supported in the EU Data Center.

Rule Engine Updates

  • January 05
  • Update
  • Editor
  • GA

Improvements have been made to the flow of the Editor Rule Engine, including: ability to import start point rules for all logic steps, reset corrupted condition, open the element selector balloon when capturing an element for a rule, and an added magnifying glass when the text field is open.

Grid View Updates

  • January 05
  • Update
  • Editor
  • GA

An Auto Play column was added to the Editor Grid View.

Edge Legacy Deprecation

  • January 05
  • Deprecated
  • Player Extension
  • Extensions
  • GA

Edge Legacy will no longer be supported in AIO or custom extension new deployments (Edge legacy will be officially deprecated by Microsoft in March 2021). Existing deployments will remain supported.

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