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WalkMe Support

WalkMe Support

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Welcome to WalkMe Support

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Help Topics

  • Getting Started

    Basic information before you begin
  • Set Up WalkMe

    Deploy WalkMe, segment users, and manage implementation options
  • Onboard with Customer Success

    Working with your Customer Success Manager to build and manage your WalkMe project
  • Build with the Editor

    Best practices and technical information for building WalkMe solutions
  • Common Platforms

    Site specific information about installing, building, and deploying WalkMe on your site
  • Design and Customization

    Change the appearance of WalkMe on your site
  • QA Solutions and Publishing

    Testing and Publishing WalkMe
  • Troubleshooting

    Find and troubleshoot common issues
  • Analytics and Business Intelligence

    Collect, interpret, and leverage valuable data about your users and site
  • Account Management

    Account settings and features to simplify collaboration
  • WalkMe Status Page

    Click here to find out!

Popular Articles

  • Upgrade the WalkMe Editor The new version of the WalkMe Editor is twice as fast and will let you build on different browsers! The WalkMe Editor supports Firefox...
  • Best Practices for Creating Launchers Give Launchers Clear and Straightforward Titles in the Editor It’s important to make sure everything you create has clear names, especially Launchers! There may...
  • Smart Walk-Thrus Smart Walk-Thrus simplify the user experience by providing on-screen guidance at the moment of need so that your customers can complete any task successfully....
  • Snippet and Deployment What’s the Snippet? The Snippet is a piece of JavaScript code that allows WalkMe to be visible on your site. Each WalkMe Editor account...
  • Launchers Launchers are quick-start buttons you can place on your website that start another WalkMe action when clicked, such as play a Walk-Thru, Resource, Shuttle,...

Recently Added

  • Release Notes April ’18 Release Notes April ’18 April 29th, 2018 release, WalkMe delivers updates to improve your experience. How to Use the Release Notes The release notes...
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  • How To Reset My WalkMe Editor Password To reset your WalkMe password, follow these steps: Open the WalkMe Editor. If you’re logged in, then log out before proceeding. Click on “Forgot...
  • Accessibility Settings Ensure that all WalkMe content you produce is accessible to your users even if they have special needs or different abilities. Web accessibility is...
Not finding the help you need?
Contact Support
  • Knowledge Base
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Toll Free (US Number)
1-855-4-WALKME (925563)
support@walkme.com
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Australia 1-800-1423-75
France 0-800-906-440
Germany 0-800-1122-881
UK 0-800-0885-101
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