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Help Topics

Getting Started

Basic information before you begin
Set Up WalkMe

Deploy WalkMe, segment users, and manage implementation options
Build with the Editor

Best practices and technical information for building WalkMe solutions
Common Platforms

Site specific information about installing, building, and deploying WalkMe on your site
Design and Customization

Change the appearance of WalkMe on your site
Analytics and Business Intelligence

Collect, interpret, and leverage valuable data about your users and site
Account Management

Account settings and features to simplify collaboration
WalkMe Customer Journey

Working with your WalkMe team to build and manage your WalkMe project
QA Solutions and Publishing

Testing and Publishing WalkMe
WalkMe Workstation

Everything you need to know about Workstation, how to deploy, build, and some great use cases.
WalkMe Desktop

Learn everything you need to know about our Desktop offering
WalkMe Mobile

Learn everything you need to know about our solution for Mobile Apps
Troubleshooting

Find and troubleshoot common issues
WalkMe Status Page

Click here to find out!
Release Notes

WalkMe Product updates and Technical Release Notes

Popular Articles

Smart Walk-Thrus Brief Overview Smart Walk-Thrus simplify the user experience by providing on-screen guidance at the moment of need so that your customers can complete any task successfu...
WalkMe Snippet and Deployment Method Overview What is the Snippet? The snippet is a piece of JavaScript code that allows WalkMe to appear on your site. Each WalkMe Editor account has a unique snippet code: Wher...
Launchers Brief Overview Launchers are quick-start buttons you can place on your website that start another WalkMe action when clicked, such as play a Walk-Thru, Resource, Shuttle...
Onboarding Tasks: Getting Started Guide Brief Overview The Onboarding App lets you create a list of tasks for your user to complete. Tasks are Walk-Thrus or video or article Resources. Onboarding Tasks enable ...
Segmentation Brief Overview Segmentation allows you to decide when to display your WalkMe content to your users using different "use cases" and to push items to specific users or to ...

Recently Added

Product Updates: July, 2020 How Will I Receive New Updates? New updates to the WalkMe Editor and WalkMe Extension became available on July 5th, 2020. Your current implementation will not be affe...
AutoPlay SWT based on Element in Cross-Domain iFrame Issue If your site utilizes Cross-Domain iFrames, you may run into scenarios where you’d like to Auto-Play a Smart Walk-Thru based on an element in the Cross-Domain iFra...
How to Turn Off the Widget and Use a Launcher Instead Issue In some instances, you may want to use a Launcher to open the WalkMe Player Menu instead of using the default Widget. Solution: To do this, you’ll first have...
Onboarding Task appears Greyed Out in the Menu Issue An Onboarding Task is appearing grayed-out and not interactive in the Player Menu: Solution Specifically due to the Activation Rules of the Onboarding Task evalu...
Onboarding Tasks getting crossed off upon Goal completion but not remaining crossed off Issue You may be building and testing Onboarding Tasks and notice that the Tasks you complete do not stay crossed off, even though you confirmed they crossed off for you...

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