Enter your email Address

WalkMe Support

en
fr
de

University
Playbooks
Release Notes
Community
Developer Hub

Languages
English French German
All systems operational
LOGIN

Welcome to WalkMe Support

Search For

Help Topics

Getting Started

Basic information before you begin
Set Up WalkMe

Deploy WalkMe, segment users, and manage implementation options
Build with the Editor

Best practices and technical information for building WalkMe solutions
Common Platforms

Site specific information about installing, building, and deploying WalkMe on your site
Design and Customization

Change the appearance of WalkMe on your site
QA Solutions and Publishing

Testing and Publishing WalkMe
Analytics and Business Intelligence

Collect, interpret, and leverage valuable data about your users and site
Account Management

Account settings and features to simplify collaboration
WalkMe Customer Journey

Working with your WalkMe team to build and manage your WalkMe project
Troubleshooting

Find and troubleshoot common issues
WalkMe Desktop

Learn everything you need to know about our Desktop offering
WalkMe Mobile

Learn everything you need to know about our solution for Mobile Apps
WalkMe Status Page

Click here to find out!
Release Notes

WalkMe Product updates and Technical Release Notes

Popular Articles

Upgrade the WalkMe Editor The new version of the WalkMe Editor is twice as fast and will let you build on different browsers! Click below to download the new Editor: *The...
Smart Walk-Thrus Brief Overview Smart Walk-Thrus simplify the user experience by providing on-screen guidance at the moment of need so that your customers can complete any task successfu...
WalkMe Snippet and Deployment Method Overview What is the Snippet? The snippet is a piece of JavaScript code that allows WalkMe to appear on your site. Each WalkMe Editor account has a unique snippet code: Wher...
Launchers Brief Overview Launchers are quick-start buttons you can place on your website that start another WalkMe action when clicked, such as play a Walk-Thru, Resource, Shuttle...
Onboarding Brief Overview The Onboarding App lets you create a list of tasks for your user to complete. Tasks are Walk-Thrus or video or article Resources. Onboarding Tasks enables...

Recently Added

How to Use Pinned, Strong Pin, and Evaluation Frequency Brief Overview By default, Launchers and SmartTips will only play on a user's screen if the element they are attached to is visible on the initial page load. This is don...
When to use Play or Preview mode? Issue: What is the difference between Play vs Preview mode, and when does it make sense to use one over the other? Solution: Play and Preview mode are two simulation e...
How to Segment the WalkMe Widget Issue: How can I get the WalkMe Widget/Menu to appear only on specific pages or to a specific group of users? Solution: Like WalkMe deployables, the WalkMe Widget can ...
Content Not Loading in WalkMe Share Issue: Why isn’t my content in WalkMe share loading? Solution: There are three issues associated with content in WalkMe Share not loading: The background imag...
Set Language API Overview If your app users can switch the language of the app's user interface, it is recommended you set the WalkMe language to match the language in the app. Since...

Not finding the help you need?

Contact Support

Knowledge Base
University
Playbooks
Release Notes
Privacy Policy

Toll Free (US Number)

1-855-4-WALKME (925563)

support@walkme.com

Contact Support

Australia 1-800-1423-75

France 0-800-906-440

Germany 0-800-1122-881

UK 0-800-0885-101

Digital Adoption Platform © 2019 WalkMe