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Getting Started

Basic information before you begin
Set Up WalkMe

Deploy WalkMe, segment users, and manage implementation options
Build with the Editor

Best practices and technical information for building WalkMe solutions
Common Platforms

Site specific information about installing, building, and deploying WalkMe on your site
Design and Customization

Change the appearance of WalkMe on your site
QA Solutions and Publishing

Testing and Publishing WalkMe
Analytics and Business Intelligence

Collect, interpret, and leverage valuable data about your users and site
Account Management

Account settings and features to simplify collaboration
Onboard with Customer Success

Working with your Customer Success Manager to build and manage your WalkMe project
Troubleshooting

Find and troubleshoot common issues
WalkMe Status Page

Click here to find out!
WalkMe Mobile

Learn everything you need to know about our solution for Mobile Apps
Release Notes

WalkMe Product updates and Technical Release Notes

Popular Articles

Upgrade the WalkMe Editor The new version of the WalkMe Editor is twice as fast and will let you build on different browsers! Click below to download the new Editor: *The...
Smart Walk-Thrus Smart Walk-Thrus simplify the user experience by providing on-screen guidance at the moment of need so that your customers can complete any task successfully. ...
WalkMe Snippet and Deployment Method Overview What is the Snippet? The snippet is a piece of JavaScript code that allows WalkMe to appear on your site. Each WalkMe Editor account has a unique snippet code: Wher...
Launchers Brief Overview Launchers are quick-start buttons you can place on your website that start another WalkMe action when clicked, such as play a Walk-Thru, Resource, Shuttle...
Onboarding The Onboarding App lets you create a list of tasks for your user to complete. Tasks are Walk-Thrus or video or article Resources. Onboarding Tasks enables users to see th...

Recently Added

Migrating to the New User Management Brief Overview This article provides a more detailed and technical description of how the migration is performed from the legacy User Management system to the new Use...
ShoutOut Not Appearing or AutoPlaying Issue My ShoutOut isn’t playing on the page where I expect to see it. Solution There are several factors that can affect a from ShoutOut appearing: Frequency I...
Split or Error Handling Step Not Working Correctly Issue My Smart Walk-Thru’s split or error handling group does not work the way I expect it to. solution There are several options that could prevent a split or error...
User Management and User Roles User Management is a feature in Analytics that supports team collaboration in the WalkMe Editor. In User Management, view who has access to your Smart Walk-Thrus and cont...
What are WalkMe Mobile Permalinks and How are They Used? Brief Overview Permalinks are direct links to your app that automatically trigger WalkMe Mobile actions, including starting a campaign or setting a Goal. These links can...

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