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Welcome to the WalkMe Help Center
Basic information before you begin
Deploy WalkMe, segment users, and manage implementation options
Best practices and technical information for building WalkMe solutions
Site specific information about installing, building, and deploying WalkMe on your site
Change the appearance of WalkMe on your site
Collect, interpret, and leverage valuable data about your users and site
Account settings and features to simplify collaboration
Best practices to operationalize and scale your digital adoption strategy
Working with your WalkMe team to build and manage your WalkMe project
QA testing, publishing, and maintenance for your WalkMe solution
Everything you need to know about Workstation, how to deploy, build, and some great use cases.
Learn everything you need to know about our solution for Mobile Apps
Find and troubleshoot common issues
Click here to find out!
WalkMe Security documentation, reports, and certification for customers
WalkMe Product highlights and Release Notes
Watch step-by-step tutorials and product videos
Engage with peers, ask questions, share ideas
Find instructions to download and install the WalkMe Editor and Editor Extension.
Smart Walk-Thrus simplify the user experience by providing on-screen guidance at the moment of need so that your customers can complete any task successfully.
Learn about the WalkMe Snippet Deployment Method.
Learn which domains are required to access the WalkMe Editor and Insights, and to view and play WalkMe content.
Segmentation allows you to decide when to display your WalkMe content to your users using different “use cases” and to push items to specific users or to remove items fro...
Brief Overview This page contains a list of ready-to-go reports that are available for each account on the New Insights by default. Table of Common Reports Name ...
Enhance DAP's value for your organization with the Summer '24 release, bringing more productivity, more visibility, more impact, and more control.
Brief Overview The Insights Reports page is your home base for reviewing, exporting and subscribing to your Insights common and custom reports. If you subscribe to a rep...
Brief Overview The Users page in Insights, accessible at insights.walkme.com, allows you to get to know your end users better. Understanding how your users are using the...
Brief Overview The help menu in the WalkMe Console provides a centralized source for all support resources, including contextualized articles and DAI courses, direct sup...
Learn troubleshooting tips for the "find element" related behavior.
Use these tips to troubleshoot condition rules related issues.
Brief Overview WalkMe supports the following types of BBCode in WalkMe balloons. Purpose Code Example Other comments Redirect to a SWT, Redirect to a R...
Issue Unknown Launcher/SmartTip is appearing in the environment and need to archive it Resolution Open the Developer Tools Console by pressing F12 on your keyb...
General Guidelines Regex should be as specific as possible, but also general enough to work on different pages. To achieve this balance, use customer-specific prefixes. ...
