Enter your email Address

WalkMe Support

SUPPORT
University
Playbooks
Release Notes
COMMUNITY
All systems operational
LOGIN

Welcome to WalkMe Support

Search For

Help Topics

Getting Started

Basic information before you begin
Set Up WalkMe

Deploy WalkMe, segment users, and manage implementation options
Build with the Editor

Best practices and technical information for building WalkMe solutions
Common Platforms

Site specific information about installing, building, and deploying WalkMe on your site
Design and Customization

Change the appearance of WalkMe on your site
QA Solutions and Publishing

Testing and Publishing WalkMe
Analytics and Business Intelligence

Collect, interpret, and leverage valuable data about your users and site
Account Management

Account settings and features to simplify collaboration
Onboard with Customer Success

Working with your Customer Success Manager to build and manage your WalkMe project
Troubleshooting

Find and troubleshoot common issues
WalkMe Status Page

Click here to find out!
WalkMe Mobile

Learn everything you need to know about our solution for Mobile Apps
Release Notes

WalkMe Product updates and Technical Release Notes

Popular Articles

Upgrade the WalkMe Editor The new version of the WalkMe Editor is twice as fast and will let you build on different browsers! The WalkMe Editor supports Firefox...
Smart Walk-Thrus Smart Walk-Thrus simplify the user experience by providing on-screen guidance at the moment of need so that your customers can complete any task successfully....
WalkMe Snippet and Deployment Method Overview What is the Snippet? The snippet is a piece of JavaScript code that allows WalkMe to appear on your site. Each WalkMe Editor account...
Launchers Brief Overview Launchers are quick-start buttons you can place on your website that start another WalkMe action when clicked, such as play a Walk-Thru,...
Best Practices for Creating Launchers Give Launchers Clear and Straightforward Titles in the Editor It’s important to make sure everything you create has clear names, especially Launchers! There may...

Recently Added

How To Connect ActionBot to a Live Chat Integration Brief Overview Connecting your ActionBot to Live Chat enables you to combine the best of automation and live human assistance in one. If the...
How To Retrieve Your Account’s GUID Brief Overview This guide shows you how to retrieve your account’s GUID from your WalkMe Editor. Steps To Retrieve Your Account’s GUID Open the...
WalkMe Mobile: Product Update Notes April 2019 April 7th, 2019 release, WalkMe delivers updates to improve your experience. Product Updates give you brief, high-level descriptions of new and updated WalkMe features....
How To Edit Legacy WYSIWYG Launchers Brief Overview Unlike with other campaigns-types, Launcher template editing is limited to customizing the elements that already exist in the Launcher template (i.e., no...
Mobile: How To Set Up Servers For Self-Hosting Brief Overview This article covers best practices for setting up your local server for the WalkMe Mobile self-hosted hosting option, including server requirements, server...

Not finding the help you need?

Contact Support

Knowledge Base
University
Playbooks
Release Notes
Privacy Policy

Toll Free (US Number)

1-855-4-WALKME (925563)

support@walkme.com

Contact Support

Australia 1-800-1423-75

France 0-800-906-440

Germany 0-800-1122-881

UK 0-800-0885-101

Digital Adoption Platform © 2019 WalkMe