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WalkMe is made up of content apps, tools, and editor-built guidance items that help you guide users, drive adoption, and meet your business objectives. This article covers the most commonly used WalkMe solutions and what each one does.
These items are built in the WalkMe Editor, a desktop app you install on your computer. Learn more about the editor.
Guide users through any process, step by step
Smart Walk-Thrus provide on-screen, step-by-step guidance at the moment a user needs it, helping them finish any task successfully. Use Smart Walk-Thrus to walk users through processes like adding a lead to a CRM or completing an onboarding checklist. They use a visual, flow chart-style approach that makes steps easy to follow.
Grab attention with announcements and calls to action
ShoutOuts are attention-grabbing messages that promote announcements and encourage user interaction. You can add an action button to a ShoutOut that starts a Smart Walk-Thru, plays a video or article resource, opens a shuttle, or opens the WalkMe Menu. Use ShoutOuts to promote a new feature, notify users of scheduled maintenance, or remind employees to log activity.
Place guidance and validation on forms and fields
SmartTips help address certain processes or forms on your site that users often make mistakes on due to lack of sufficient instruction on the page. SmartTips are ideal for addressing problematic forms, as well as providing a way to validate the information entered. SmartTips are used for both guidance and validation: they provide additional information to what's on the page or an input field and real-time feedback on input before form submission.
AI SmartTips take this further by using AI to automatically generate contextual tip content based on the fields on your page — reducing the manual effort required to build and maintain SmartTips at scale.
Add contextual guidance right where users need it
Launchers are quick-start buttons you place directly on a web page. When a user selects a launcher, it can start a Smart Walk-Thru, open a resource, trigger a shuttle, or run a set of validation SmartTips. Launchers are useful when users may not look for support in the WalkMe Menu — you can place guidance exactly where they're most likely to need it.
Give new users a clear path to get started
Onboarding is a to-do list for your users. It lets them track their progress as they move through tasks, which encourages them to finish more and interact with WalkMe content. Use Onboarding tasks to train new hires, highlight key features for new users, or help users adapt to widespread changes in your application.
Connect users to articles and videos you've already created
Resources are shortcuts to articles or videos you've already created. Add them to the WalkMe Menu as a temporary measure while a Smart Walk-Thru is in progress, or keep them permanently for topics that are easier to explain with an article or video.
Add bookmarks to frequently used pages
Shuttles are shortcuts to other pages, similar to a bookmark. Add them to the WalkMe Menu to give users quick access to frequently visited locations. When a user selects a Shuttle, they go to the URL you specify — in the same window or a new tab.
These content and tools are available in the WalkMe Console, a web-based portal. Learn more about the console.
Bring everything users need into one place
The WalkMe Menu is a central hub that gives users access to everything they need — updates, resources, training, onboarding, and self-service support — in a single interface. You can extend the menu with AI Chat, search integrations, and custom branding to fit your organization's needs.
Give users instant AI-powered answers
AI Chat provides users with a conversational AI interface directly within the WalkMe Menu, so they can ask questions and get instant, contextual answers without leaving their workflow. It supports knowledge delivery, task completion, and proactive suggestions — giving users a single point of help for whatever they need in the moment. AI Chat reduces the need for live support by resolving common questions and guiding users through tasks conversationally.
Manage all your WalkMe content in one place
The Content Manager gives you a centralized view of all the WalkMe items built across your organization, making it easier to find, organize, and maintain content at scale. You can search and filter items by type, status, or system, and take bulk actions to keep your content library clean and up to date. The Content Manager is especially valuable for teams managing multiple applications or large WalkMe deployments where visibility and governance are critical.
Surface guidance where users are already working
The Action Bar is an on-screen overlay that surfaces guidance and next-best actions directly inside the applications your users already work in. As a builder, you control what appears — organizational launchers, workflow tools, WalkMe content, and AI-powered actions — and where and when they show up.
Simplify and automate your users' journeys
ActionBot understands what users want to do and automates tasks for them. It's API-free and uses a natural language chat interface, so digital adoption feels like a conversation. ActionBot reduces confusion, errors, and frustration by helping users finish tasks without manual steps.
Send targeted notifications directly to your users
The Communication Center lets you create and send targeted notifications directly to your users. Use it to keep employees informed about updates, changes, or anything else they need to know — without leaving their application.
Ask your users anything
Surveys collect feedback from users, and the data is tracked in WalkMe Analytics. You can add Surveys at any stage of your build — as an initial questionnaire to identify friction points, or as part of Smart Walk-Thrus and Launchers to gather ongoing feedback. Surveys support multiple question types, adjustable frequency settings, and can be set up to play automatically.
Draw user attention to key interface elements
Smart Highlights create a visual spotlight effect on specific page elements to direct users' attention without requiring them to take action. Unlike step-by-step guidance, Smart Highlights are ideal for introducing new features, surfacing important buttons, or pointing out interface changes at the moment they matter most. You can combine Smart Highlights with other WalkMe items to create a more dynamic and effective adoption experience.
Deliver guidance in your users' preferred language
Multi-Language support lets you create and manage translations of your WalkMe content so users experience guidance in their native language. You can add translations to Smart Walk-Thrus, ShoutOuts, SmartTips, and other items, and WalkMe automatically serves the correct version based on each user's locale settings. Multi-Language keeps your content centralized, eliminating the need to build separate WalkMe environments for different regions.
Identify and address friction across your business processes
Workflows gives you a catalog of pre-built, configurable solutions organized across 20+ business domains. Use it to identify the tasks causing the most friction in key processes — like employee onboarding or order management — and plan the right WalkMe content to address them. Workflows is designed to involve a broader audience, including line of business managers and other stakeholders, in planning and reviewing your digital adoption initiatives.
Get started faster with pre-built templates
The Solutions Gallery gives you access to a library of pre-built digital adoption templates created by WalkMe experts, certified partners, and the WalkMe builder community. Browse, preview, and download accelerator templates directly to your editor to get your content up and running faster.
Accelerate content creation with AI
Builder Assistant is an AI-powered tool built directly into the WalkMe Editor that helps you create WalkMe content faster and with less manual effort. It generates step suggestions, drafts copy, and recommends element captures — reducing the time it takes to build and publish new items. Whether you are building a Smart Walk-Thru from scratch or improving existing content, Builder Assistant helps you deliver guidance to users faster.
Document and share workflows as step-by-step guides
Stories lets you record any web session and automatically converts your actions into annotatable, step-by-step guides. Use Stories to document standard operating procedures, scope new projects, or share existing builds with your team. Stories can be exported in multiple formats and support commenting and version history for collaboration.
Keep your WalkMe content on brand
Theming lets you create a consistent look and feel across all your WalkMe content. Apply shared design elements — colors, typography, and layouts — across all WalkMe items so your guidance matches your organization's brand.