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WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
While getting started can be exciting, it can also be overwhelming. To ensure you have more fun, we've created a directory of all products and areas of WalkMe that you can leverage in support of your DAP journey.
WalkMe Insights, accessible at insights.walkme.com, allows you to see how users are interacting with your WalkMe content and your underlying platform. Based on the data collected through Insights, you can identify users' pain points in your platform, and then create new WalkMe solutions to overcome these points.
The Admin Center, accessible at admin.walkme.com, helps efficiently manage the following configurations:
The WalkMe Editor is your go-to tool for creating, handling, and sharing Smart Walk-Thrus and other WalkMe content. After you've installed the editor on your computer, download the editor extension to your browser of choice and you're all set to start building.
The WalkMe Console, accessible at console.walkme.com, is a centralized platform that provides access to WalkMe's applications and products. It is designed to simplify user navigation and provide a seamless experience.
Have a question about whether WalkMe is down or undergoing service? Use the WalkMe Status Page as your home base for accessing and embedding WalkMe service status information.
The Digital Adoption Institute, accessible at training.walkme.com, is your go-to learning and training platform. WalkMe customers, partners, and the general public can access on-demand courses to not only learn about WalkMe's product suite, but also Digital Adoption.
These extensive self-paced courses provide opportunities to learn about WalkMe's core capabilities in their own time in a self-serve format. Courses are updated regularly to ensure that the content covers the latest WalkMe product innovations and enhancements.
WalkMe also offers certifications through the DAI, which equips learners with the core knowledge and skills required to successfully undertake their role, and are delivered in an engaging format that includes videos, animations, hands-on lab activities, and knowledge check questions. When learners arrive at the DAI dashboard they can view content by interacting with the category tiles or simply use the course catalog search function to find the content that they need.
The WalkMe World Community, accessible at community.walkme.com, is a place to engage with other like minded DAP Professionals, ask questions, share ideas, and more! Here you can find resources such as the Champion Toolkit, Tip Tuesdays, amazing user groups, and recordings of our events & webinars - such as the popular WatchMeBuild and DAP Pro Roadshows!
Learn more about all of the amazing offerings in WalkMe World
Champion Toolkit - Use these materials and best practices to advocate the value that your digital adoption program brings to your organization with WalkMe, so you can boost the impact of current projects and expand your digital adoption footprint going forward.
Tip Tuesdays - Series of weekly ~5 minute videos in WalkMe World, teaching our Customers how to take both their build and DAP strategies to the next level. Each Tuesday, a member of the Customer Success department will upload a video, showing tips and tricks we encounter in our day to day work while building and enabling Customers on WalkMe content.
User Groups - WalkMe Community-led User Groups accelerate customer time-to-value by facilitating peer-to-peer connections online and in-person along common lines of interest, as well as offering paths for professional growth through learning and leadership. WalkMe User Groups are where you can interact, collaborate, and learn with other people who have similar interests, business goals, or objectives as you do. No matter where each of you finds yourself on your DAP journey, group members can discuss and exchange best practices, ask and answer questions, and build long-lasting relationships with like-minded peers and experts.
Events - View all upcoming and prior Community Events here.
WatchMeBuild - Series is a hands-on, tactical exploration of WalkMe features and functionality. In each session, our Customer Success team offers guidance and tips you can use today on digital adoption strategies and technical best practices...all with the goal of making YOU successful with WalkMe
DAP Pro Roadshow - It's WalkMe's "meet the experts" series, where you have the chance to hear from some of the most innovative voices in digital adoption—Realizer Award nominees, DAPP100 winners, and more. Discuss successful digital adoption strategies you can use to level up your WalkMe solutions—and your DAP expertise—to drive greater results and value for your organization.
The WalkMe Help Center, accessible at support.walkme.com, is a knowledge base where you'll find the most recent product release information, how to articles, and much more. You can even utilize AI Answers in the search to take experience WalkMe's impressive AI capabilities.
You can open and manage your support tickets all in one place in the Community.
Our dedicated WalkMe Support team is always ready to assist with any technical questions or troubleshooting related to the WalkMe product. Support cases are managed through an efficient, user friendly ticketing system located in the WalkMe World Community.
Looking for ways to get more involved? Explore our Advocacy Programs!
“WalkMe Stars” is our champions program, suited for those who are keen to learn, passionate about DAP, and want to get more involved with WalkMe. Stars receive monthly tips and inspiration to grow their DAP program and careers, invites to exclusive quarterly events to learn and connect with like-minded peers and WalkMe team members, and are first in line for relevant advocacy opportunities.
The program is open to any WalkMe customer, and you can participate as little or as much as you'd like.
To join:
Learn more about the WalkMe Stars program here.
The WalkMe MVP program recognizes DAP practitioners, super-advocates, and leaders who support the WalkMe World Community and larger DAP industry, helping DAP Professionals learn, build, and use WalkMe to drive positive outcomes for their organizations.
This is a selection-based program, where we open self and peer nominations on an annual basis and select MVPs based on their contributions and leadership.
MVPs embody three program pillars (in addition to being super evangelists and advocates for WalkMe!):