AI Answers is a tool that facilitates easy and efficient information discovery within the flow of work. It minimizes the time and effort required to find critical information and improves the accuracy of the answers received.
AI Answers seamlessly integrates with company-specific knowledge sources to provide a conversational search experience in the WalkMe Menu. This feature enables users to search for answers in a natural and intuitive way. When traditional search won’t cut it, users can chat with WalkMe’s AI Answers without switching apps or context.
LLM Models (GPT) Power Information Discovery
AI Answers is powered by LLM models (GPT), which grants added context and the ability to ask follow-up questions when more information is needed. Enterprises have full control of the data and content sources authorized for AI Answers, adhering to WalkMe’s world-class security standards. This innovative tool improves the way users find and interact with business-critical information, making work more efficient and productive.
- When organizations are looking to expand the use of AI within their digital transformation strategy
- Increase employee efficiency and productivity by enabling them to find answers to their questions quickly and easily
- Provide your sales team with instant access to product information and sales resources
- Simplify IT support by providing automated solutions to common IT issues
Get to Know and Use
AI Answers is a powerful tool that enables users to effortlessly obtain information without the need to scour through documentation. It operates on WalkMe’s ChatGPT instance, utilizing a conversational interface to provide users with rapid answers and insights.
In this section, we will explore how to access and effectively utilize AI Answers.
Access AI Answers
- Go to the WalkMe Menu
- Click the Chat with AI button
Chat with the AI
After click the Chat with AI button, the conversation screen will appear.
From there, you can type your question in the Ask me anything field and receive AI-generated responses. These responses are based on company knowledge sources that have been fed to the AI.
Here’s what you can do with AI Answers responses:
Copy response: Click Copy to copy the entire response
Rate response: Click Like or Dislike to rate the response
- Providing feedback on response quality to helps improve WalkMe’s AI algorithms and identify areas for product improvement
Access sources: Click Answer Sources to view a list of helpful source for further reading to help you verify accuracy and find additional information
Start a new conversation
Click the new topic button to start a new conversation.