• Provide a current business challenge, then ask the candidate how they would use different WalkMe capabilities and functionality to address the challenge, including their logic.
• Can you explain the difference between Engagement Analytics, DXA, and Session Playback in WalkMe?
• WalkMe offers multiple ways and features to build a solution. How do you determine which to use for different scenarios?
• How do you ensure content is compatible across different site versions (QA, Test, Prod) , browsers, or user roles?

• A user reports that they can't see WalkMe. How would you begin troubleshooting?
• Share an example of a complex issue you resolved while implementing a digital adoption solution.
  • Interviewer tip: dig deeper and ask what the candidate learned and how they applied what they learned to other scenarios.
• What's your approach when segmentation doesn't behave as expected?

• Describe a time when you used analytics to improve a user experience with WalkMe.
  • Interview tip: as a follow-up, ask how the candidate used what they discovered during this process to inform future iterations.
• How do you incorporate user feedback and experience into your design process?
• Give an example of how you designed a digital adoption solution that improved a key business metric.

• Share an experience where you worked closely with an application owner, line of business leader, or IT team.
• How do you translate stakeholder requirements into actionable WalkMe solutions? 
• How do you report on your results to your stakeholders and why? How do you measure the value and impact of the solutions you build?
• Describe how you would coach a new builder (e.g., a business stakeholder who's a subject matter expert on a specific platform and will support your content builds) to use the WalkMe Editor.
• What are the systems/processes you use to manage content request intake and ongoing solution maintenance?
• WalkMe Analytics provides valuable insights into user behavior and engagement. How would you leverage these analytics to identify areas for improvement and optimize your digital adoption strategy? (Ask for a specific example of this.)
• During your intake and/or discovery process, tell me about your method and style when discussing potential outcomes and solutions with a stakeholder.
  • Rationale for this question: this is open-ended enough to allow the candidate to share more about how they approach conversations and leverage their influence to drive the best outcome. It focuses on interpersonal skills and strategic thinking vs. the system, technical, or process-related areas of intake. Additionally, this question can be used at every level and role type, since knowing how and when to use communication skills and strategic thinking to positively impact your projects and work is universally applicable.
• Tell me about a time when you had to “no” to a stakeholder. How did you communicate your reasoning and maintain a positive relationship?
  • Rationale for this question: digital adoption solutions should be built with purpose and have a clear strategy – and this may mean saying “no, but we can…” or “not now, because.”  
• What strategies do you take to proactively identify new opportunities for WalkMe, whether entirely new applications or a new use case in an existing application?
• A business leader is interested in learning more about WalkMe. How would you facilitate a conversation with a new senior stakeholder who's unfamiliar with WalkMe?

• Tell us about a time you had to quickly learn a new tool or system.
• How do you stay informed about new WalkMe features or industry best practices?
• What do you do when an existing WalkMe solution no longer meets user needs?
• Tell me about a time where something you thought solved a problem didn't work – how did you adjust? 
  • Interviewer tip: Ask the candidate to expand on how they took what they learned and applied it to future scenarios.
• How do you work across the business to identify relevant use cases or needs? What's worked in the past and what hasn't?

Overview: We're seeking a Digital Adoption Specialist to join our team and lead WalkMe implementations across global enterprise systems. As a Digital Adoption Specialist, you will work across the business to identify use cases, design and build creative digital adoption solutions, and continually improve digital adoption content to maximize business outcomes and investments in technology. You'll use your technical and people skills to simplify user experiences, accelerate adoption, and increase productivity.

Responsibilities:

• Lead discovery and planning sessions with stakeholders to assess adoption challenges
• Design, test, and implement user-first in-app experiences using WalkMe and related tools
• Host technical training calls and provide troubleshooting support 
• Define measurement strategies and provide actionable insights using WalkMe analytics 
• Collaborate with change managers, developers, and business units on an ongoing basis
• Maintain an understanding of business stakeholders' strategic goals to position yourself as a trusted expert and advisor
• Report on solution outcomes and impact at regular intervals, providing recommendations to enhance UX and impact

Qualifications:

• 3+ years in digital adoption, change management, or IT consulting
• 1+ years hands-on experience with WalkMe or another DAP
• Familiarity with HTML/CSS
• Strong analytical, communication, and presentation skills
• Demonstrated ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management
• WalkMe Builder Certification is preferred, although not required. (The expectation will be to go through the WalkMe Certification Program upon hire.)
• Background in UX, change management, or project management is a plus
• Experience working with enterprise platforms like [insert core platforms for your organization] is a plus

Note: if you'd like this role to incorporate more robust design skills and responsibilities, you can include qualifications like:

• Experience creating prototypes, wireframes, mockups, and user flows
• Experience with visual design software applications like Figma, Sketch, Photoshop, Illustrator, etc.
• Experience with Information Architecture (IA) principles for organizing and structuring content
• Experience conducting usability testing to validate design choices is a plus

Overview: We're seeking a Digital Adoption Project Lead who will play a key role in scaling and improving our WalkMe digital adoption program. You will manage the day-to-day execution of WalkMe initiatives - from stakeholder intake to delivery - and ensure solutions are aligned with strategic priorities and deliver measurable business impact. This role is ideal for someone who thrives in fast-paced environments, is adept at stakeholder engagement and cross-functional collaboration, and loves building structure.

Key Responsibilities

• Manage simultaneous onboarding and implementation projects for our internal stakeholders, in partnership with our Digital Adoption Specialists (Builders) 
• Manage scope, budget, schedule, and quality across multiple digital adoption projects and team initiatives
• Partner with our Digital Adoption Program Manager to define priorities, align on KPIs, and report progress and impact to stakeholders
• Translate business needs into actionable requests for digital adoption solutions, working closely with Builders
• Develop and maintain best practices playbooks for consistent and scalable solution design and implementation
• Lead discovery with business stakeholders to map user journeys and understand friction points
• Identify and mitigate project risks, escalate blockers, and coordinate communication and deliverables across teams 
• Maintain a high standard of quality and consistency across WalkMe content
• Stay current on WalkMe features and best practices to advise on optimal solutions

Qualifications

• 2+ years of project management, operations, or digital transformation experience
• Familiarity with WalkMe or other digital adoption platforms
• Strong organizational and time management skills; able to manage multiple initiatives
• Excellent communication and stakeholder management skills
• Strong analytical, communication, and presentation skills
• Experience working with enterprise platforms like [insert core platforms for your organization] is a plus
• Ability to explain technical concepts to non-technical audiences and to translate requirements into deliverables
• WalkMe Project Lead Certification is preferred, although not required. (The expectation will be to go through the WalkMe Certification Program upon hire.)

Note: if you'd like this role to include more analytics and reporting responsibilities, you can include qualifications like:

• Understanding of data mining principles to find patterns and converting raw data into information useful for decision making
• Knowledge of statistical components like mean, median, range, variance, etc. 
• Knowledge of data visualization tactics using area charts, bar charts, heat maps, TreeMaps, scatter plots, Gantt charts, etc.
• Strong written and verbal communication skills with the ability to clearly report data-based insights to leadership and cross-functional stakeholders

Overview: As a Digital Adoption Program Manager, you'll lead our end-to-end digital adoption strategy, governance, and operations. From implementing WalkMe at scale to collaborating across business lines, you'll be accountable for driving measurable value and expanding platform adoption and engagement to achieve business goals. This role blends strategy with execution: perfect for a results-driven leader with a passion for user experience.

Responsibilities:

• Partner with application owners, business leads, and IT to align WalkMe strategy to technology and business goals
• Research and think analytically, initiating dialogue with stakeholders about digital readiness and application and process adoption
• Define and implement a scalable WalkMe governance model, including intake, prioritization, and release processes
• Lead training and enablement strategy for WalkMe Builders across the organization
• Oversee content standards, best practices, and analytics for performance tracking
• Collaborate with stakeholders to expand WalkMe to new departments and enterprise platforms
• Regularly report on adoption KPIs and communicate ROI to senior stakeholders
• Own our relationship with WalkMe and drive innovation through partnership with our account team
• Manage a team of Project Leads and Builders, forecasting an implementation roadmap and additional headcount (if needed) based on pipeline

Qualifications:

• 5+ years of digital transformation, change management, or product ownership experience
• Experience with WalkMe or similar DAP platforms
• Proven ability to lead programs and influence cross-functional teams
• Skilled in communicating strategy and impact to executive audiences
• Experience in managing vendor partnerships
• Ability to prioritize and implement projects from multiple stakeholders based on value added back to the business
• Experience working with enterprise platforms like [insert core platforms for your organization] is a plus
• WalkMe Program Management Certification is preferred, although not required. (The expectation will be to go through the WalkMe Certification Program upon hire.)