WalkMe for Dynamics CRM Legacy Package – Mandatory Update

Last Updated August 2, 2022

Brief Overview

On November 11th 2022, Microsoft is turning off a service that the older (1.x) versions of the Dynamics CRM package rely on. It's now essential to upgrade to the new 2.x package to ensure WalkMe continues to load successfully.

This update is only required if you use the old (1.x) version of the Dynamics package to inject WalkMe.

How to update to the new package

These steps will need to be performed by a Dynamics System Administrator

Leave the old package installed for now
Install the new package from the Microsoft AppSource store following our support article.
- Note: Alternatively you can download the solution ZIP file (in the article) and install manually
Follow the steps to set up the new package
- When you open the solution configuration page it will automatically copy the existing configuration to the new solution and disable the old package
Once it's activated you have successfully and confirmed it's working, you can remove the old package from the solutions list

Check that the new package is working

Wait 15 minutes for the new package to complete processing across all screens
Close all browser sessions and log back into Dynamics
WalkMe should still appear

Check if you are using the old package

To see if you're using the old package to inject WalkMe, as a Dynamics user,

Click the Advanced Find Funnel icon on the top nav bar
Click on the dropdown arrow to the right of “Look for:”

If you see WalkMe Configs in the “Look for” dropdown, you're using the legacy package:

Admins can also verify their version of the package in the Solutions List

Any version starting with 1.x is the old package

If you don't see either of the above options, your Dynamics is probably deployed using a user extension and you are not affected by this update

How to check the current package configuration

To check your current config in the old package:

Click the Advanced Find Funnel icon on the top nav bar
Click on the dropdown arrow to the right of “Look for:”
Select WalkMe Configs from the “Look for” dropdown
Click the "Results" icon on the ribbon
Open the entry returned to view your current config

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