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The AI Usage Dashboard provides customer-managed AI visibility for accounts using Bring Your Own LLM (BYO LLM).
It offers model-level insight into input and output token usage, monthly activity trends, and breakdowns by product and system, helping teams understand how their AI models are being used and estimate costs using customer-defined pricing.
This dashboard is designed to answer questions such as:
Which customer-managed AI models are being used the most?
How many input vs. output tokens are generated?
Which products and systems drive AI usage?
How AI usage trends change over time
To access the AI Usage Dashboard page, open the the AI Center app in the Admin Center:
The AI Usage Dashboard is designed to help users monitor, analyze, and optimize usage of their customer-managed AI models.
Start by selecting a date range to understand AI usage within a specific period. From there, use the widgets together to answer key questions about model usage, feature adoption, system impact, and trends over time.
Date picker
Use the date picker at the top of the dashboard to define the time period for all metrics.
Supports predefined ranges and custom date selection
All widgets on the page update based on the selected range
Displays usage for any AI model configured by your organization.
These widgets provide model-level visibility into how your customer-managed AI models are being used across WalkMe AI experiences in the selected period.
For each model, you can view:
Total tokens: The total number of tokens processed by the AI model during the selected period
Input tokens: Tokens generated from text sent to the AI model
Output tokens: Tokens generated by the AI model in response to input text
Use these widgets to:
Understand which AI models drive the highest usage
Compare input vs. output behavior across models
Support governance, optimization, and cost monitoring for customer-managed AI providers
Highlights user interactions with WalkMe AI capabilities
This widget shows usage volume by AI capability, helping you understand where AI is delivering value across the WalkMe experience.
Use this widget to:
Identify which AI capabilities are most actively used
Compare adoption across AI-powered features
Prioritize optimization and investment in high-impact capabilities
Click See All to view all AI capabilities included in the selected time period.
Highlights AI interactions broken down by system
This widget helps you:
Identify which systems generate the most AI activity
Understand where customer-managed AI models are most heavily used
Compare AI adoption across different platforms and tools
Click See All to view all systems included in the selected time period.
A line graph showing AI token usage trends over the selected period, across all configured AI models.
This widget helps you:
Track growth or decline in AI usage over time
Correlate usage changes with launches, rollouts, or configuration changes
Understand seasonal or cyclical usage patterns
Hover over any point to view detailed usage for that specific time period, including:
Input and output token usage per AI model
Total input and output tokens across all models
The model cost calculator allows you to estimate AI spend by applying your AI vendor's pricing to token usage.
How to use the cost calculator
Hover over an AI model usage widget and click the Calculate cost icon
Enter the cost per input token based on your AI vendor's pricing
Enter the cost per output token based on your AI vendor's pricing
Click Calculate to generate a total estimated cost
The calculation is based on the total input and output tokens used during the selected period.
Model-specific values are saved at the account level. This ensures your team always sees the latest updates and removes the need for manual re-entry.
Cost calculations are estimates only and may differ from your AI vendor's actual billing
Pricing inputs must be entered manually and are not validated against vendor rate cards
Usage data reflects only AI interactions processed through WalkMe-supported AI capabilities
Historical data availability depends on when the AI Usage Dashboard feature was enabled