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WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
January 21, 2018 release, WalkMe delivers updates to improve your experience.
The release notes give you brief, high-level descriptions of new and updated WalkMe features.
Our new updates will be available on January 21, 2018. New features in the WalkMe Editor will only be available in our new Editor (not our former Firefox plugin).
Your current implementation will not be affected by the update until you publish it again. For customers that run WalkMe on their local servers, contact your Customer Success Manager, or success@walkme.com, to learn how you can gain access to these new features.
Prevent Churn Before it Even Happens
https://walkme.wistia.com/medias/m2ko17w4sx
Traditional analytics may show you how many users recently churned, but treating a problem after it happens is not good enough. We wanted to leverage AI to help you predict user intentions and proactively drive users towards business goals across mobile and web.
Contact your CSM to learn about AI Predictive Analytics
Capture Walk-Thrus Directly From Your Mobile Device
https://walkme.wistia.com/medias/b0ns35foxm
Mobile has become the preferred way for your customers and employees to interact with the world, but most users still struggle with app navigation and task completion. Our support for mobile apps lets you build seamless Android and iOS mobile experiences right from your mobile device, to promote adoption, self-service, and loyalty.
Contact your CSM to learn about WalkMe Mobile
Now WalkMe is Everywhere You Work
https://walkme.wistia.com/medias/ei5c53md3q
WalkMe is now everywhere work happens, providing support for web, mobile, and now native desktop applications.
Contact your CSM about WalkMe Desktop
Everyone makes mistakes, which is why Control Z, or 'undo' is a function every software needs. Sometimes, you will edit a Walk-Thru or a ShoutOut by accident and want to go back to a previously-saved version. WalkMe's new Version History lets you easily go back to a previous version.
Contact your CSM to learn about Version History
XLIFF file format, which is used by translation agencies is difficult to work with. It requires a special software, and when you open the file it is hard to read and edit the content manually. That is why we added Excel file format support for Multi-language.
Contact your CSM to learn about Multi-Language
Managing multi-language translations in one file can get messy - It's hard to keep track of versions. To make the translation process easier to manage, you can now manage your translations in a better fashion - each WalkMe deployable can have its own multi-language file.
Large organizations used to manually update WalkMe on each of their machines that run IE. This process was time-consuming and bothersome. With the new WalkMe Master Extension, you can automatically update WalkMe on all of the IE machines in your network.
Most organizations use an SSO solution to let employees access any software with a single password. Our SSO support now lets your users access the WalkMe Editor quickly and securely through your SSO provider, keeping employees focused and productive.
Many of our customers use WalkMe to improve Salesforce adoption. To guarantee WalkMe's performance and reliability, we introduce improvements to our Find Element algorithm in Salesforce Classic, Salesforce Lightning, and Salesforce Console Classic.
Do you have questions or just want to share what you're most excited about? Discuss all the latest features in our brand new customer community!
You should have received an email invitation last week from walkmecommunity@walkme.com tit