Brief Overview

Version History lets builders track, preview, and restore previous versions of both settings and WalkMe items. This includes configuration settings like Global CSS or segments, and content like Smart Walk-Thrus and launchers.

Use Cases

• Roll back to a previous CSS theme after a visual bug is found
• Compare two SmartTip configurations to debug validation issues
• Restore a known-good segment rule after experimental edits

Access

To access version history for a setting:

1. Open the settings screen that supports the feature
2. Select Version History

To access version history for an item:

1. Open the Options menu on the item
2. Select Show history

How It Works

Version history is available for both settings and items.

Supported settings

Design: Global CSS, Theming, Global balloon design, Global SmartTip design

Menu: Menu structure, Menu configurations and integrations

Other settings: Segments, Dynamic text attributes, Asset library, Data collection level, UUID, language, accessibility, and screenshot preferences

Supported items

• Smart Walk-Thrus
• SmartTips
• Launchers
• ShoutOuts
• Surveys

Key capabilities

1. View version metadata: Name, timestamp, user, and environment

2. Select the Eye icon to preview the version

   

3. Select Restore version while previewing to restore it, or select the Restore icon directly from the list to skip the preview

Version management

Version management lets you see and manage all versions of your published content — live and past.

• Live versions are versions that are published at the moment in each environment
• Past versions are versions that were published before but aren't in production anymore

See the metadata for each version:

• Version name
• Environment: which environment it is or was published to
• Version activity: what kind of content / settings it contains
  • Select the label to see what exactly is included
• Created by: user who created the version
• Created at: date created

To view more details on each version:

• Select Version details

Version comparison

You can compare any published versions and see the differences between them

1. Select Version details
2. Select Compare Version
   
   
3. Select the version that you'd like to compare it to
   • Live version is the version that's currently published
   • Past versions are the versions that were published before
4. Select Compare Versions
   
   
5. You'll see the comparison side by side
   • Base version is the version you started from when you selected the version details
   • Compared version is the version you selected from the Compare versions popup
6. The items that are missing in the newer version compared to the earlier one appear with strikethrough
7. The labels help see what content was added and modified
8. If you want to restore items from a previous version, select one or more and select Restore Items

Technical Notes

• Restoring a version is reversible — you can always go back to the current version if needed
• Restore functionality is environment-specific
• Only versions created after Oct 10, 2025 are shown
• Version History is only available for visual content — it's not relevant for videos, articles, Shuttles, and onboarding tasks
• To see earlier history, revert to the old UI