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Connectivity (5)

  • Last Update September 8, 2024

    Login Error Troubleshooting

    Brief Overview Errors happen and logging in often leads to unforeseen SSO or password issues. Use this article to troubleshoot the message and find a solution. This will help you determine if there is...

  • Last Update February 9, 2022

    Unable to Select Element with WalkMe Editor

    Issue You're trying to select an element, but nothing happens. There are several symptoms of this behavior: You are trying to select the element, but when you select it, nothing happens You are trying...

  • Last Update July 23, 2024

    WalkMe Not Appearing in your Environment?

    Brief Overview Having trouble with WalkMe not showing up in your environment and unsure about how to start fixing the issue? This article provides a comprehensive checklist to help you troubleshoot the problem. Editor...

  • Last Update May 28, 2024

    Mass Deployment FAQ

    Brief Overview After deployment, you may run into issues getting your WalkMe content to appear on your website. If this occurs, please follow these steps as a quick test: On a machine the extension...

  • Last Update June 25, 2024

    Live Chat Not Showing in WalkMe Menu

    Issue The Live Chat button is not appearing in your WalkMe Menu. Possible Solution The Live Chat button will not appear in the WalkMe Menu if the Live Chat API is not available. This...