Issue

You're trying to select an element in the WalkMe Editor but something is preventing it. There are three variations of this issue — identify which one applies and follow the relevant steps.

Solution

Red overlay appears when selecting an element

If you see the error "Cross domain recording is not possible due to security issues," your account hasn't been set up for cross-domain capturing. Reach out to your Customer Success Manager or WalkMe contact to request this.

Element is selected but nothing happens

This can happen on single-page application (SPA) sites. Use the Auto Detect feature on the Single Page tab in the editor to confirm the correct SPA settings are configured.

If the SPA settings are already correct, try refreshing the page and the editor, or restarting the editor.

To rule out an issue with the editor itself, try building on another site — like Wikipedia — using the same editor. If it works there, the issue is with the site.

Blue element selector highlighter isn't appearing

Check the following:

• Does this happen only on this site or on other sites too, like Google or Wikipedia?
• Has anyone been able to build on this site previously without any issues?

If the highlighter isn't appearing anywhere, the issue is likely with the editor itself. Try reinstalling or updating the editor.

Capture tool isn't visible when selecting an element

If you're targeting an element that spans the full height or width of the browser window — such as a side panel, sticky header, or full-screen overlay — the capture tool may appear behind or outside the visible area.

Workaround 1 — Reposition using a different element (recommended):

• Select a different, nearby element to place your item
• Change the balloon or content positioning to the correct side
• Recapture the intended element

Workaround 2 — Adjust position using CSS (advanced):

• Inspect the page and locate the capture tool's outer div
• Modify the top CSS value to bring it into the visible area

If none of the steps above help, contact WalkMe Support for further investigation.