How to Take Console Screenshots for Support

Last Updated May 20, 2026

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Brief Overview

If WalkMe Support asks for console screenshots to help troubleshoot an issue, follow the steps below to capture and share them.

Open your browser console:
1. Windows: Ctrl + Shift+ J
2. Mac: Option + ⌘ + C
Go to the Console tab
If the cursor isn't flashing in the console, left-click next to the >
Copy and paste the following API commands one at a time, pressing Enter after each one:
- _walkmeInternals
- _walkMe.getEnvId()
- _walkMe.getUserGuid()
- _walkMe.getEndUserGuid()
- WalkMePlayerAPI.toggleMenu()
Take a screenshot of the full page showing the expanded results and the URL of the site
- Windows: Ctrl + PrtScn
- Mac: Shift + ⌘ + 3
Upload your screenshots using the Contact Support form