Follow this guide if you are requested to provide console screenshots for the Support team and are unsure how.
Error ID is included in error message to improve support If you receive an error message while using the Editor you will also find an error ID: Click on the Copy symbol to copy...
Issue I am trying to launch the WalkMe Editor but I am experiencing some problems. What are some things I can check on my end before contacting WalkMe Support? Solution First, identify a symptom...
Issue: What is the difference between Play vs Preview mode, and when does it make sense to use one over the other? Solution: Play and Preview mode are two simulation environments that can be...
Issue: Why isn’t my content in WalkMe share loading? Solution: There are three issues associated with content in WalkMe Share not loading: The background images on the steps do not load or appear blank...
Issue Why isn’t my Resource loading? Solution Your Resource needs to be able to load and display correctly when navigating to its URL in a new tab. If it does not, then it will...
Issue The WalkMe widget on my website is appearing intermittently or not appearing at all. What’s going on? Possible Solution There are a few settings that may cause your widget to not appear. Take...
