Apps and Player (7)

  • Last Update December 2, 2022

    How to Take Console Screenshots for Support

    Brief Overview Sometimes our Support team may require a screenshot of your browser console to assist you. This article will guide you on how to do that. How to Take Screenshots Press F12 on...

  • Last Update September 8, 2020

    How to Find Error ID for Support

    Error ID is included in error message to improve support If you receive an error message while using the Editor you will also find an error ID: Click on the Copy symbol to copy...

  • Last Update February 9, 2022

    Editor Access Issues

    Issue I am trying to launch the WalkMe Editor but I am experiencing some problems. What are some things I can check on my end before contacting WalkMe Support?  Solution First, identify a symptom...

  • Last Update October 3, 2019

    When to use Play or Preview mode?

    Issue: What is the difference between Play vs Preview mode, and when does it make sense to use one over the other? Solution: Play and Preview mode are two simulation environments that can be...

  • Last Update October 3, 2019

    Content Not Loading in WalkMe Share

    Issue: Why isn’t my content in WalkMe share loading?  Solution: There are three issues associated with content in WalkMe Share not loading: The background images on the steps do not load or appear blank...

  • Last Update February 9, 2022

    My Resource Is Not Loading

    Issue Why isn’t my Resource loading? Solution Your Resource needs to be able to load and display correctly when navigating to its URL in a new tab. If it does not, then it will...

  • Last Update September 5, 2022

    The WalkMe Widget isn’t Appearing

    Issue The WalkMe widget on my website is appearing intermittently or not appearing at all. What’s going on? Possible Solution There are a few settings that may cause your widget to not appear. Take...

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