Apps and Player (7)

  • Last Update December 7, 2022

    How to Take Console Screenshots for Support

    Follow this guide if you are requested to provide console screenshots for the Support team and are unsure how.

  • Last Update September 8, 2020

    How to Find Error ID for Support

    Error ID is included in error message to improve support If you receive an error message while using the Editor you will also find an error ID: Click on the Copy symbol to copy...

  • Last Update February 13, 2024

    Editor Access Issues

    Issue I am trying to launch the WalkMe Editor, but I am experiencing some problems. What can I can check on my end before reaching out to support?  Solution Identify your symptom below and...

  • Last Update February 8, 2024

    When to use Play or Preview mode?

    Brief Overview What is the difference between Play vs Preview mode, and when does it make sense to use one over the other? Play and Preview mode are two simulation environments that can be...

  • Last Update October 3, 2019

    Content Not Loading in WalkMe Share

    Issue: Why isn’t my content in WalkMe share loading?  Solution: There are three issues associated with content in WalkMe Share not loading: The background images on the steps do not load or appear blank...

  • Last Update February 9, 2022

    My Resource Is Not Loading

    Issue Why isn’t my Resource loading? Solution Your Resource needs to be able to load and display correctly when navigating to its URL in a new tab. If it does not, then it will...

  • Last Update February 8, 2024

    The WalkMe Widget isn’t Appearing

    Issue The WalkMe widget on my website is appearing intermittently or not appearing at all. What’s going on? Possible Solution There are a few settings that may cause your widget to not appear. Take...

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