Apps and Player (6)

  • Last Update September 9, 2020

    Error Message – Your Clock May Be Incorrect

    Issue Error message appears stating that “Your clock may be incorrect” Solution Confirm the date and time settings of your device are accurate and restart the editor
  • Last Update September 8, 2020

    How to Find Error ID for Support

    Error ID is included in error message to improve support If you receive an error message while using the Editor you will also find an error ID: Click on the Copy symbol to copy...
  • Last Update October 3, 2019

    Content Not Loading in WalkMe Share

    Issue: Why isn’t my content in WalkMe share loading?  Solution: There are three issues associated with content in WalkMe Share not loading: The background images on the steps do not load or appear blank...
  • Last Update October 3, 2019

    When to use Play or Preview mode?

    Issue: What is the difference between Play vs Preview mode, and when does it make sense to use one over the other? Solution: Play and Preview mode are two simulation environments that can be...