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My Resource Is Not Loading

Updated on June 25, 2018
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Question

Why isn’t my Resource loading?

Answer

Your Resource needs to be able to load and display correctly when navigating to its URL in a new tab. If it does not, then it will not be usable as a Resource in that format.

If your Resource isn’t loading in a Lightbox, but loads when opening the link in a new tab, the issue is likely caused by the website’s X-Frame-Options. This means that the website you are trying to load in the Lightbox is blocked from loading in an iFrame (which is what a Lightbox is) on the page you’re trying to view it on. This setting can only be managed by the site administrator. Please refer here for more information about X-Frame-Options.

Some common examples of this are Dropbox links, Zendesk articles, some PDFs, and videos. It’s important to note that most sites incorporate an X-Frame-Options header.

If the Resource you are trying to load is a file type (such as .pdf or .mp4) and it is not able to load in a Lightbox, reach out to support@walkme.com so that we may upload these files to our servers and provide you with a link that may render in a Lightbox (this cannot be done with standard web pages).  

If you’re trying to use links or files from Google Docs or Google Drive, refer here for more information.

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