Brief Overview
Modifying WalkMe Events settings lets admins manage data collection for WalkMe Events.
You can use the available censorship and privacy controls to prevent the collection of sensitive information, disable specific page data tracking, and censor elements before data is sent to WalkMe's servers.
Engagement Analytics
Access
You can access and modify these settings from the Data Collection Level page in the Admin Center.
WalkMe Admin Center
How It Works
- Follow the steps to set WalkMe Events as your data collection level
- Select WalkMe Events
- Select Save or Save and Publish
- Select Save Changes
- Select Modify Settings
- Choose the environment you want to modify
- Select Censorship and Privacy
Only Censorship and Privacy settings are available for WalkMe Events.
Censorship and Privacy Settings
Use Censorship and Privacy settings to disable the collection of data that may include Personally Identifiable Information (PII) and censor specific elements on your site before data reaches WalkMe's servers.
Page data settings
Control whether page URL, page title, and page view events are collected.
- Page URL: Collects the full URL where the event occurred (including protocol, query parameters, and hash)
- When disabled, only the URL hash and query are excluded from collection
- Page title: Collects the title of the page where the event occurred
- Track page view events: Controls whether navigation (page view) events are tracked
Event properties censorship
Control and protect event data by removing specific properties from collection.
- Remove event properties: Exclude individual event properties (for example, timezone or OS version)
Enabled feature
Event properties censorship is disabled by default. Please request access from your Customer Success Manager or WalkMe contact.
Tip
Refresh the editor and publish settings to apply changes.
Technical Notes
- When both Page URL and Page title are turned off, Track page view events is automatically disabled and can't be manually enabled
- WalkMe collects two fields that may contain PII:
-
- Page URL: The URL where the event occurred
- Page title: The title of the page where the event occurred
- Disabling either field prevents its collection across all events sent to Insights. Some reports that rely on these values may be affected. If a customer is concerned that one of the fields contains sensitive user information, we suggest they censor elements. When an element is censored, the fields aren't sent; however, events are still collected.
