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Release Notes – 2022

Last update: December 28, 2022 Latest editor version: 4.15.8 RSS
  • Coming soon - Activity Log API action_type support

    • The Activity Log API will soon support action_type attribute

    December 28 Admin CenterFeature upgradeDecemberComing soonUS
  • Censor Session Playback URLs by regex

    • Soon you will be able to censor URLs for Session Playback recordings using regex

    December 28 InsightsFeature upgradeDecemberComing soonUS
  • Workstation updates

    • The Workstation bubble was added to the home screen to allow users easy access to Workstation
    • You can now disable or modify the URL of the feedback button

    December 27 WorkstationFeature upgradeDecemberGA (general availability)US
  • Censor element names with periods

    • You can now censor element names that include periods in Insights by ID and class

    December 26 InsightsFeature upgradeDecemberGA (general availability)US
  • Updates to reviewing AI Search keywords

    • Instead of refreshing the editor to see the new auto-generated keywords, you can now save and reopen the item

    December 21 WalkMe Content / GuidanceFeature upgradeDecemberGA (general availability)US
  • Video page links

    • You can now click on a video and see a "Learn more" button that will open a page with more information

    December 20 InsightsWalkMe Content / GuidanceAdmin CenterExtensionsEditorWorkstationMobileFeature upgradeDecemberGA (general availability)US
  • WalkMe Feature Retirements

    • You can now find a page with a list of WalkMe features and products that have been retired on the Help Center

    December 20 InsightsWalkMe Content / GuidanceAdmin CenterExtensionsEditorWorkstationMobileAnnouncementDecemberGA (general availability)US
  • Upcoming scheduled maintenance

    • WalkMe will be undergoing scheduled maintenance on both the US Data Center and the European Union Data Center's production environments to improve our database and cloud infrastructure.
    • Scheduled maintenance will occur on:
      • Sunday, December 25th 
        • 2:00 am - 6:00 am EST (Eastern Standard Time)
        • 9:00 am - 1:00 pm IST (Israel Standard Time)
        • During this time, the WalkMe Editor and Console will be down as the maintenance takes place.
        • Workstation and other WalkMe applications will not be affected.
      • Sunday, December 25th and Sunday, January 1st
        • 2:00 am - 11:00 am EST (Eastern Standard Time)
        • 9:00 am - 6:00 pm IST (Israel Standard Time)
        • During this time, the WalkMe Editor and Console may experience sporadic degradation of services or performance as the maintenance takes place.
        • Workstation and other WalkMe applications will not be affected.

    December 15 EditorAnnouncementDecemberGA (general availability)US
  • Insights ShoutOut interaction alignment

    • The count definition for ShoutOut interaction has been updated for “Top WalkMe Items” to match the definition of “WalkMe Usage by Item Type” on both the Insights Overview and Apps Overview pages in Insights

    December 14 InsightsFeature upgradeDecemberGA (general availability)US
  • Insights menu & search text

    • The metrics text for the "Searches Resulted in Action" widget in the Menu & Search app page in Insights has been updated
    • It was changed to “% of all searches” instead of "% of all searches resulted in action" to be more accurate

    December 14 InsightsFeature upgradeDecemberGA (general availability)US
  • Activity Board in Japanese

    • The Activity Board is now available in Japanese
    • Note: Only the Activity Board was translated initially, email subscription is still only available in English and will be available in Japanese soon

    December 14 InsightsFeature upgradeDecemberGA (general availability)US
  • Add Report button

    • You can now create reports with the Report Builder using the new "Add Report" button on the Reports page in Insights

    December 14 InsightsNew releaseDecemberGA (general availability)US
  • Workstation updates

    • ActionBot conversations in Workstation can now be segmented using IDP segmentation
    • Text in the app can be resized

    • Changed environment loads consistently now after restart

    • Minimize/Maximize toolbar design was enhanced

    December 13 WorkstationFeature upgradeDecemberGA (general availability)US
  • Updated login page

    • The new login flow includes upgraded UI and OKTA security enhancements

    December 07 Admin CenterEditorFeature upgradeDecemberGA (general availability)US
  • Coming soon: Activity Board in Japanese

    • The Activity Board will soon be available to view in Japanese

    December 02 InsightsFeature upgradeNovemberComing soonUS
  • Chrome User Extension version 4.0.68

    • This new version includes bug fixes and performance enhancements

    December 01 User ExtensionNew releaseDecemberGA (general availability)US 4.0.68
  • WalkMe Support is now the Help Center!

    • The WalkMe Support site has been rebranded as the Help Center to reflect how helpful we are 😃

    December 01 InsightsWalkMe Content / GuidanceAdmin CenterExtensionsEditorWorkstationMobileAnnouncementNovemberGA (general availability)US
  • Placeholders SmartTips

    • You can now add placeholder text into a field to provide guidance or prompts on what users should type

    November 28 WalkMe Content / GuidanceFeature upgradeNovemberGA (general availability)US
  • Online Data Processing Agreement (DPA) update

    • WalkMe is updating our Online Data Processing Agreement (DPA) to reflect recent changes in law
    • An email with more information regarding this change was sent to all accounts
    • Please refer questions to privacy@walkme.com

    November 28 InsightsWalkMe Content / GuidanceAdmin CenterExtensionsEditorWorkstationMobileAnnouncementNovemberGA (general availability)US
  • Workstation Release Notes - November 28

    • Builders can now work on content that is larger than their current screen resolution in the Visual Designer
    • In the new Workstation design, users can update their branding settings on their own via the Console
    • Drupal integration is enabled - search for articles directly from Workstation

    November 28 WorkstationFeature upgradeNovemberGA (general availability)US
  • Updates to WalkMe's Solution Accelerators for SAP

    • Accelerators for SAP SuccessFactors have been updated for compatibility with the new 2022 2H release

    November 24 WalkMe Content / GuidanceWorkflowsFeature upgradeNovemberGA (general availability)US
  • WalkMe Support becomes the Help Center!

    • On December 1st the WalkMe Support site will be renamed the Help Center to reflect how helpful we are 😃

    November 24 InsightsWalkMe Content / GuidanceAdmin CenterExtensionsEditorWorkstationMobileAnnouncementNovemberComing soonUS
  • Insights All Systems reports

    • The Reports header tab in Insights has been renamed "All Systems Reports" to reflect that there you will find reports for all systems at the account level

    November 24 InsightsFeature upgradeNovemberGA (general availability)US
  • Tracked Events tooltip

    • For accounts with WalkMe Engagement Analytics data collection levels, the “Capture event” button in the Tracked event setup page will appear as disabled
    • When hovering over the disabled button a tooltip will appear with a message detailing how to enable DXA

    November 23 InsightsFeature upgradeNovemberGA (general availability)US
  • Insights Funnel improvements

    • The Entire Date Range view in Funnels has been renamed to Total Sessions
    • New tooltips were added to improve understanding
    • Single Session view is now the default when viewing a Funnel

    November 22 InsightsFeature upgradeNovemberGA (general availability)US
  • Introducing Placeholders - a new guidance SmartTip

    • Coming soon! On November 27, builders can add placeholder text as a guidance SmartTip
    • Placeholders are immediately visible in a text field
    • There's no need to hover to get the guidance. Placeholders disappear when a user starts typing

    November 22 WalkMe Content / GuidanceFeature upgradeNovemberGA (general availability)US
  • jQuery version 3.6.0

    • jQuery version 3.6.0 is now available, this version includes security patches and other bug fixes

    November 18 EditorFeature upgradeNovemberGA (general availability)US
  • Insights Overview page

    • Accounts with only one system will now skip the Systems Overview page as their landing page and go directly to the Insights Overview page

    November 18 InsightsFeature upgradeNovemberGA (general availability)US
  • New extension updates to increase WalkMe storage

    • WalkMe extension storage is getting updated
    • This new solution allows content to play seamlessly and securely on cross-domain environments when WalkMe is implemented with a browser extension
    • Compatible with the following browsers: Chrome, Firefox, Edge Chromium
    • This capability also comes with ability to use a storage API when needing to clear WalkMe data while testing
     

    November 16 Editor extensionNew releaseNovemberGradual releaseUS
  • WalkMe access requirements

    • All Insights & Data customers that have allowlisted domains will be required to add access for all users to one of these two subdomains by January 15, 2023
    • This will allow continued access to functionality we add to features like the Activity Dashboard

    November 14 InsightsEditorAnnouncementNovemberGA (general availability)USEU
  • Mobile: Duplicate a Smart Walk-Thru step

    • Hover over a step in the Mobile Editor and click the duplicate icon for faster building
    • If you have specific requirements, this will significantly reduce time spent designing Smart Walk-Thrus

    November 10 MobileNew releaseNovemberGA (general availability)US
  • Mobile goals update

    • Goals was renamed to Tracked Events and has been relocated to the main navigation bar in the mobile console for easier access
    • All goal related tabs, segments, dropdowns, and reports will be renamed, but the functionality remains the same

    November 10 MobileFeature upgradeNovemberGA (general availability)US
  • Updates to WalkMe's Element Library for SAP Succes

    • Element Library compatibility has been updated for the newest release

    November 07 WalkMe Content / GuidanceWorkflowsFeature upgradeNovemberGA (general availability)US
  • Page Action steps have a new look

    • Page Action step is now called Action step. We’ve updated the Page Action step name to Action to better reflect the step’s capabilities
    • Action step icons got a new look. The icon displays the selected action which gives you a visual indicator of what the step does
    • Play ShoutOut from an Action step. You can now play a ShoutOut from a Smart Walk-Thru using the Action step
     

    November 07 EditorFeature upgradeNovemberGA (general availability)US
  • Logic Rule supports text-based dates

    • Support for some date formats has been added, including:
      • dd-MMM-yyyy
      • Month d, yyyy
      • Mth d, yyyy
      • d month yyyy
    • This will help to avoid complicated parser-based solutions that were used before to answer the request from customers
    • These dates formats are only supported in English

    November 06 EditorFeature upgradeNovemberGA (general availability)US
  • CSS validation message

    • CSS validation message was added to both local and global CSS consoles

    • For cases that are not critical, only a warning will be displayed

    • If the error is critical, user won't be able to save the changes until errors are fixed

    • The validation contains error code location to help the user quickly locate it

     

    October 25 EditorNew releaseOctoberGA (general availability)US
  • Rule Engine performance enhancement

    • When applying the rule type "User attributes", users were unable to write a rule based on a property from an integration that is of type "Boolean"
    • This was fixed - the Rule Engine now also supports "Boolean" properties coming from any integration

    October 25 EditorPerformanceOctoberGA (general availability)US
  • Fall 22’ Product Release

    • 10 exciting new product updates have been added this quarter, including enhancements to Workstation, UI Intelligence, Activity Board, Smart Walk-Thrus, and more

    October 24 InsightsWalkMe Content / GuidanceAdmin CenterEditorWorkstationNew releaseQuarterly releaseOctoberGA (general availability)US
  • Workstation October releases

    • DocuSign Integration, Offline Mode Behavior, and more new capabilities and bug fixes included within versions released in October 2022

    October 15 WorkstationFeature upgradeOctoberGA (general availability)US
  • WalkMe Share embed slideshow has been deprecated

    • In compliance with the Clickjacking | OWASP Foundation guidelines for software security, we now prevent our slideshow iframe to be cross-origin embedded in third-party sites

    October 14 EditorAnnouncementOctoberGA (general availability)US
  • Insights survey submissions

    • Survey responses in the Insights apps pages are now called "Survey Submissions"

    October 13 InsightsFeature upgradeOctoberGA (general availability)US
  • Communication Center audience updates

    • Build better audiences with new rules: You can now create audiences using 'is,' 'is not,' and 'like' terms
    • Editing audiences is disabled only when there is active notifications: Previously any notifications, including archive and draft, disabled editing
    • Know which notifications are affected when you edit an audience: A new message appears in the Edit Audience page listing active, draft, or scheduled notifications assigned to this audience
    • Hover over a property's filter to view a list of all IDs associated with the selected property: Now you can quickly see who is in what department without clicking on it
    • View and search recipients of an audience in the right panel: Where there was just a number, now there is a number and a list! Scroll or search to ensure everyone you intend will get your notification
    • Access editing via the Recipients List: There is now an Edit Audience button on the bottom of the list

    October 12 WorkstationFeature upgradeOctoberGA (general availability)US
  • CSS validation message - Coming soon

    • CSS validation message will be added to both local and global CSS consoles next month

    • For cases that are not critical, only a warning will be displayed

    • If the error is critical, user won't be able to save the changes until errors are fixed

    • The validation contains error code location to help the user quickly locate it

    October 04 EditorNew releaseNovemberComing soonUS
  • WalkMe Desktop for MS Teams new version

    • Microsoft MS Teams is moving to a new Electron version and will gradually update all the customers
    • The current WalkMe Desktop for MS Teams version 1.1 doesn’t support the new MS Teams version and must be updated to version 1.3
    • Please contact your CSM in order to get the latest MSI version and submit it to your IT for mass deployment

    October 04 WorkstationNew releaseOctoberGA (general availability)US
  • Editor Extension version update

    • Chrome Editor Extension v3.1.189 now uses Manifest V3 technology
    • In the upcoming days we will release this version to the Edge Web Store and the WalkMe CDN

    September 29 Editor extensionFeature upgradeSeptemberGradual release
  • Upcoming Maintenance Alert - October 2, 2022

    • WalkMe will be undergoing scheduled maintenance on our systems as migration of services from the former 'Apps' group to Action's Prod account takes place.
    • Scheduled maintenance will occur on Sunday, October 2nd.
      • 2:00 am - 2:30 am EST (Eastern Standard Time)
      • 9:00 am - 9:30 am IST (Israel Standard Time)
    • During this time, please expect Solutions Accelerators, WalkMe Share, and TeachMe to have degraded service at times as the estimated 30 minute maintenance takes place.

    September 28 WalkMe Content / GuidanceEditorFeature upgradeSeptemberGA (general availability)
  • Solution Accelerators for Lightning Winter'23

    WalkMe's Solution Accelerators for Salesforce Lightning are updated for the Winter'23 release.This update ensures compatibility with the latest Salesforce Lightning version.

    September 21 EditorFeature upgradeSeptemberGA (general availability)
  • WalkMe User Extension for Chrome v4.0.58

    • Added support for Service Workers
    • Backend development (for example, extension logs)
    • Mechanism development for Digital Transformation Intelligence (currently in beta testing)

    September 19 User ExtensionFeature upgradeSeptemberGA (general availability)
  • Editor Extension version update: Chrome & Firefox

    WalkMe Editor Extension for Chrome v3.1.187

    • Backend development
    WalkMe Editor Extension for Firefox v3.1.76
    • Backend development

    September 19 Editor extensionFeature upgradeSeptemberGA (general availability)
  • Workstation September releases

    • New Workstation design, Workstation POC System with Enabled Integrations, and more updates included within versions released in September 2022

    September 15 WorkstationFeature upgradeSeptemberGA (general availability)US
  • Assign Segments improvements

    • All applied segments in the "Assign Segments" screen are listed first
    • You can now search, create new segments, and more, in the "Assign Segments" screen

    September 14 EditorFeature upgradeSeptember
  • UI Intelligence updates

    • Users can now export and download the following metrics from their dashboard: Dashboard current view, Users, Errors, Forms.
    • Trends are available in the dashboard view and are aggregated according to the dates selected.

    September 14 WalkMe Content / GuidanceFeature upgradeSeptemberGA (general availability)
  • Easily move steps within your Smart Walk-Thru

    Select multiple steps and click the Move steps button to move them before or after another step in the flow.

    September 11 New releaseGA (general availability)
  • WalkMe User Extension - v4.0.52

    This version contains manifest V3 support, IDP SAML support, backend development, builder mode, and process discovery mechanism development for Google Chrome

    September 11 User ExtensionFeature upgradeSeptemberGA (general availability)
  • Use the Segment API to update WalkMe segments

    Use Segment API to create, edit, delete or use existing WalkMe segments data to measure WalkMe performance.

    September 06 Admin CenterNew release
  • Updates to Workday Solution Accelerators, 2022

    WalkMe's Solution Accelerators for Workday have been updated for the 2022 R2 release. 

    • This update ensures compatibility with the latest Workday version.

    September 02 EditorFeature upgradeGA (general availability)
  • Winter 2023 release for WalkMe's Element Library

    WalkMe’s Element Library for Lightning has been updated for the Winter 2023 release

    • Consider updating any Editors that are connected to our Salesforce Lightning Element Library to the new version based on your release maintenance plans.

    August 30 WalkMe Content / GuidanceFeature upgradeGA (general availability)
  • Changes in Insights Reports subscription frequency

    In order to make reports more efficient, Daily, Weekly, and Monthly email subscriptions will only be available for certain date ranges. Each date range will offer an optimal frequency. Existing subscriptions will not be affected, until they are edited and then the new changes will take effect.

    August 29 InsightsNew releaseGA (general availability)
  • New sessions filter in Insights

    You can now filter data according to session ID in Insights.

    August 24 InsightsGA (general availability)
  • Navigate to a connected Smart Walk-Thru

    A 'Go to' button was added to the connect to Smart Walk-Thru step menu allowing you to navigate to a connected Smart Walk-Thru from within the parent Smart Walk-Thru.

    August 22 WalkMe Content / GuidanceNew release
  • Onboarding to WalkMe just got easier

    Introducing WalkMe Onboard: a self-paced in-product app that guides new WalkMe users through important steps in the onboarding journey, including:

    • An introduction to WalkMe’s products and capabilities
    • A guided technical setup of the WalkMe platform
    All this and more, easily accessible to help make your onboarding into WalkMe as smooth as possible so you can get to what really matters: helping your users adopt your digital platforms.

    August 22 WalkMe Content / GuidanceNew release
  • Salesforce Lightning new search bar

    To account for a UI change on the Salesforce Lightning search bar and to ensure WalkMe content continues to play, a DeepUI update was deployed to all Lightning customers who have Smart Walk-Thru steps attached to the Lightning search bar. No customer action needed.

    August 18 Feature upgradeAugustGA (general availability)
  • WalkMe Editor App v4.15.8

    This version contains updated backend improvements

    August 17 Editor versionsFeature upgradeAugustGA (general availability) 4.15.8
  • WalkMe User Extension Version Updates

    Chrome v3.3.261

    • Backend developments: logs, IDP saml
    Edge Chromium v3.3.256
    • Backend developments: logs, IDP saml
    Firefox v3.3.261
    • Backend developments: logs, IDP saml
    Internet Explorer v2.2.52.0
    • Backend developments: logs

    August 17 User ExtensionFeature upgradeAugustGA (general availability)
  • Trigger Workstation notifications with API

    Use data from any system to automatically trigger a notification via Workstation - keeping users up-to-date always

    August 16 WorkstationNew releaseAugustGA (general availability)
  • Insights Reports subscription frequency changes

    • In order to make reports more efficient, in the upcoming week Daily, Weekly, and Monthly email subscriptions will no longer be available for all date ranges, instead each date range will have an optimal frequency offered.
    • Existing subscriptions will not be affected, unless they are edited and then the new changes will take effect.

    August 15 InsightsFeature upgradeAugustGA (general availability)
  • Workday Element Library

    WalkMe's Element Library for Workday has been updated for 2022 R2

    August 12 WalkMe Content / GuidanceFeature upgradeAugustGA (general availability)
  • SWT Page-Action’s Redirect updates

    • Update: The input field automatically adds a security protocol.  The protocol was changed from ‘http://’ to ‘https://’,  which is a more advanced and secure version.
    • Update: Any input that begins with a dynamic value (var/wm-data/jquery/cookie) will no longer require ‘http://’
    • New: Users can now add a mailto link page action, redirecting to the default email application.

    August 08 WalkMe Content / GuidanceFeature upgradeAugustGA (general availability)
  • Align to text

    You can now make a balloon point to the center of the text inside the element, even if the text is not aligned to both sides.

    August 08 WalkMe Content / GuidanceNew releaseAugustGA (general availability)
  • Collection Enablement access

    The Collection Enablement and Session Playback tabs are now open for all systems and environments so settings can be changed before publishing

    August 05 InsightsFeature upgradeAugustGA (general availability)
  • New Dynamics package version

    On November 11th 2022, Microsoft is turning off a service that older (1.x) versions of the Dynamics CRM package rely on Customer action required: 

    • If you have the old package, you need to update to the latest 2.x version
    • Affected customers will be contacted by WalkMe throughout August with support on how to update

    August 04 Feature upgradeAugustGA (general availability)
  • Editor login

    New and improved design for the Editor login page. You can now select which data center you are using from a dropdown

    August 01 EditorFeature upgradeAugustGA (general availability)
  • Classic ShoutOut & Notification update

    Classic ShoutOuts and Notifications are no longer accessible in Workstation and Desktop Editors. 

      • Clicking Notification now opens the Communication Center in the Console
      • You can no longer create new Classic ShoutOuts or Edit / Publish existing ones
      • Analytics will still be available in Insights

    August 01 EditorWorkstationFeature upgradeAnnouncementAugustGA (general availability)
  • July 2022 Product Release Recap

    See all of the WalkMe product updates that happened in July 2022

    July 30 July
  • Streamlined Insights header

    The header in Insights has been improved by removing the | divider and the Accounts and Insights buttons. 

    July 28 InsightsFeature upgradeJulyGA (general availability)
  • July 2022 Product Release!

    New WalkMe updates became available on July 25, 2022.

    July 25 InsightsWalkMe Content / GuidanceAdmin CenterEditorWorkstationNew releaseJulyGA (general availability)
  • TeachMe dashboard is now available to EU users

    EU customers can now access the TeachMe dashboard on the Console.

    July 25 WalkMe Content / GuidanceFeature upgradeJulyGA (general availability)
  • Insights Users Page

    The Users page has been redesigned with added filtering capabilities

    July 18 InsightsFeature upgradeJulyGA (general availability)
  • Session Playback Whitelist Changes

    • Changes have been made to WalkMe’s IP address in Session Playback.
    • In order to enable this capability ensure your IT department has the following IP addresses in their whitelist:
      • 104.196.229.52
      • 34.127.99.67
      • 35.233.169.125
      • 34.168.157.132
      • 34.168.132.8
      • 34.82.0.138
      • 34.168.86.57
      • 35.247.27.88

    July 18 InsightsFeature upgradeJulyGA (general availability)
  • System management unified wizard

    The new system view guides users through the key steps of creating and maintaining systems

    July 18 Admin CenterNew releaseFeature upgradeJulyGA (general availability)
  • New roles & permissions page

    The new roles & permissions page presents user management architecture and detailed role permissions that eliminate the need for custom roles

    July 18 Admin CenterNew releaseJulyGA (general availability)
  • New User Extension for Edge and Chrome

    Starting January 2023, Google Chrome and Microsoft Edge will discontinue support for a key element that makes our browser extension work. WalkMe’s new v 4.x.x.x User Extension for Google Chrome and Microsoft Edge includes improvements and solves this issue. It will be released on July 17, 2022.

    • WalkMe will automatically gradually migrate the majority of existing Chrome and Edge extensions
    • Most customers will not need to take any action and this will have no effect on operations
    • We will reach to discuss the installation process with any customers who need to take action

    July 17 User ExtensionFeature upgradeJulyGradual release
  • Firefox changed security policy

    Firefox’s changed security policy in v 101.0.1 blocks the WalkMe extension by default for cross-domain storage

    • Long-term solution: a gradual roll out will enforce publish settings for all customer systems
    • Short-term solution: WalkMe will not load for end-users who installed Firefox v 101.0.1
      • End-user needs to :
        • Browse to about:config
        • Find network.cookie.cookieBehavior
        • Change from level 5 to level 4

    July 14 User ExtensionFeature upgradeJulyGradual release
  • Funnel real-time data availability

    Funnel data is now available in real-time.

    July 14 InsightsFeature upgradeJulyGA (general availability)
  • Multiple Activity Board views

    You can now create up to 10 Activity Board views.

    July 13 InsightsFeature upgradeJulyGA (general availability)
  • Custom Auto Play frequency

    • Existing frequency options (once, once a week, always) are expanded to:
      • Daily
      • Weekly
      • Monthly
    • For Smart Walk-Thrus, Surveys, and ShoutOuts
    • Users no longer need to configure Time and Date rules in the rule engine to set the desired frequency

    July 11 EditorFeature upgradeJulyGA (general availability)
  • "Play ShoutOut" Action

    • A new action type was added to the Visual Designer's ShoutOuts.
    • Users can now play a ShoutOut when clicking on a button or text in another ShoutOut.

    July 10 WalkMe Content / GuidanceFeature upgradeJulyGA (general availability)
  • Mobile Customer Login

    Mobile customers can now log in to the Support site using their Mobile Console credentials.

    July 07 MobileNew releaseJulyGA (general availability)
  • Workstation June 2022 Release

    • New Workstation Capabilities and bug fixes included within versions released in June 2022

    July 07 WorkstationFeature upgradeJuneBeta
  • Lexicon (Multi-Language)

    The dictionary population time for Lexicon was reduced from 24 hours to up to 2 hours.

    July 07 Feature upgradeJulyGA (general availability)
  • Duplicate Items Across Systems

    • Easily switch between systems to add items to the Workstation Menu without recreating them.
    • Duplicated items will also be duplicated in the Editor.

    July 06 WorkstationFeature upgradeJulyGA (general availability)
  • New ServiceNow Solution Accelerators

    Solution Accelerators are now available in the Solutions Gallery for ServiceNow Agent Workspace, Employee Service Center, and Service Portal

    July 05 EditorNew releaseJulyGA (general availability)
  • Insights Headers

    The header in Insights has been updated with a new order:

    • Admin Center was moved to the profile menu
    • Activity Board has been added
    • External links will now open in new tab

    July 04 InsightsFeature upgradeJuneGA (general availability)
  • All Funnels Report

    • You can now analyze all of your Funnels for a system in one convenient report.
    • Note: This is an enabled feature - Please request access from your Customer Success Manager or WalkMe contact.

    July 04 InsightsNew releaseJuneEnabled feature
  • Upcoming Scheduled Maintenance Alert - July 17

    • WalkMe will be undergoing scheduled maintenance on both the US Data Center and the European Union Data Center's production environments.
    • Scheduled maintenance will occur on Sunday, July 17th
      • 1:00 am - 3:00 am EST (Eastern Standard Time)
      • 8:00 am - 10:00 am IST (Israel Standard Time)
    • During this time, please expect the WalkMe Editor, Admin Center, and Audit Log to be down at times as the estimated two hours maintenance takes place.
      • Other WalkMe applications may be affected during this time as well, as the Editor is reset.
    • What's included in the maintenance?
      • The scheduled maintenance includes a database upgrade enforced by Amazon AWS, as well as required infrastructure maintenance work.

    July 03 Admin CenterEditorFeature upgradeJulyGA (general availability)
  • "Created By" Filter

    • "Created By" filter is now available in Grid View in the Editor.
    • This can also be used for saved filters and when exporting.

    July 03 EditorFeature upgradeJulyGA (general availability)
  • Enable Multi-Factor Authentication (MFA)

    WalkMe users can now add multi-factor authentication to their login.

    June 30 Admin CenterNew releaseJuneGA (general availability)
  • CSS Error Message

    • Detailed validation message now appears in case of an error in the CSS Console
    • Error message will show after the user clicks Save
    • Also available for HTML if enabled - request access from your WalkMe contact

    June 26 EditorNew releaseJuneGA (general availability)
  • Change Environment in Workstation Electron

    • Content builders are now able to change environments in Workstation Electron
    • Production, Test and Success environments are supported

    June 24 WorkstationFeature upgradeJuneGA (general availability)
  • Save Templates

    Users can now save notifications as templates in the Template Gallery.

    June 24 WalkMe Content / GuidanceFeature upgradeJuneGA (general availability)
  • Export to CSV

    Export a summary of all notification analytics from the Communications Overview and send via email to stakeholders.

    June 24 WalkMe Content / GuidanceFeature upgradeJuneGA (general availability)
  • Stop notification recurrence based on user action

    • You can now stop recurrence after a user clicks specific button(s)
    • This can be determined when creating a notification

    June 24 WalkMe Content / GuidanceFeature upgradeJuneGA (general availability)
  • Insights Users Page

    The Users page has been reintroduced with the same useful data, but with added filtering capabilities and improved design.

    June 21 InsightsFeature upgradeJuneGradual release
  • Systems Overview - Add Systems Deprecated

    Based on technical limitations, it is no longer possible to add a system inside Systems Overview in Insights.

    June 20 AnnouncementJuneGA (general availability)
  • UI Intelligence Date Picker

    You can now filter data by time range in UI Intelligence. This can be set for a specific form or via the dashboard view.

    June 19 InsightsFeature upgradeJuneGA (general availability)
  • DeepUI on Microsoft Dynamics CRM

    Capture an element on the Microsoft Dynamics sidebar and the related WalkMe item will play whether the sidebar is expanded or collapsed. This only affects new captures.

    June 16 WalkMe Content / GuidanceNew releaseFeature upgradeJuneGA (general availability)
  • IDP Array Type

    Use an array type to group IDP attributes and use it for segmentation or Insights filters

    June 16 Admin CenterNew releaseJuneGA (general availability)
  • WalkMe Master Extension - v3.3.244

    This version contains a development regarding Process Discovery for Chrome, Edge Chromium & Firefox extensions that does not affect the end-user.

    June 16 ExtensionsUser ExtensionFeature upgradeJuneGA (general availability)
  • Editor Extension-Chrome v3.1.174,Firefox v3.1.71

    This version contains a development regarding manifest V2 and V3 that does not affect the end-user.

    June 16 ExtensionsEditor extensionFeature upgradeJuneGA (general availability)
  • May 2022 Product Release Recap

    See all of the WalkMe product updates that happened in May 2022

    June 10 May
  • Workstation in the WalkMe Console

    A new Management Interface is now available in the WalkMe Console under console.walkme.com/workstation

    • Workstation system can now be created from the Console
    • Console users can now manage the Workstation integrations

    June 06 WorkstationFeature upgradeJuneGA (general availability)
  • Console Navigation Bar

    Users can now easily navigate between WalkMe Console apps

    June 01 WalkMe Content / GuidanceFeature upgradeJuneGA (general availability)
  • Workstation Updates

    End-users can now disable Hotkey

    • Keyboard Shortcuts (AKA HotKeys) can now be enabled / disabled by the end-users
    • By default, HotKeys are enabled
    Permalink Support
    • Builders can now create Workstation Permalinks and connect WalkMe Web journeys to Workstation

    June 01 WorkstationFeature upgradeJuneGA (general availability)
  • Lightning Summer '22 Solution Accelerators

    Solution Accelerators for Salesforce Lightning are now up to date with the Summer 2022 release

    May 20 EditorFeature upgradeMayGA (general availability)
  • Modify Activity Board View

    • All users can now access the Activity Board
    • You can now view all systems assigned to you and modify your dashboard view

    May 19 InsightsFeature upgradeMayBeta
  • New "Open Branch" Action

    • The action opens a new branch on the Smart Walk-Thru map (in the classic balloons it was done via "trg" BBcode)
    • Can be applied to a button or text
    • If a branch has a step connected to it, the button/text which opens the branch can't be deleted

    May 19 WorkstationNew releaseMayGA (general availability)
  • SuccessFactors Digital Adoption Project Templates

    Insights Digital Adoption Projects templates now support SuccessFactors in addition to Salesforce Lightning

    May 18 InsightsFeature upgradeMayGA (general availability)
  • Rule Engine Update

    • The rule type "User Activity > Onboarding Task" now supports checking if an Onboarding Task was completed in any case, whether it was set up to measure by goal completion or by Smart Walk-Thru completion.
    • This applies to rules that already exist in the Editor - once you open the Rule Engine, you'll see the change. This does not affect the way the rule is checked.

    May 16 EditorFeature upgradeMayGA (general availability)
  • Element Library for Salesforce Lightning

    The Element Library for Salesforce Lightning is now up to date with the Summer 2022 release

    May 12 EditorFeature upgradeMayGA (general availability)
  • Export TeachMe Data to xAPI

    You can now export data to xAPI format from the TeachMe Users page to integrate with Learning Management Systems (LMS)

    May 10 WalkMe Content / GuidanceFeature upgradeMayGA (general availability)
  • Multiple Values in Rule Engine

    • You can now use the multiple value syntax when creating multiple statements in one rule
    • To add multiple values, type in Any("value1","value2","value3")

    May 08 EditorFeature upgradeMayGA (general availability)
  • Dynamics Package V2.2.1

    The new Dynamics package version 2.2.1 includes support for WalkMe loading within Microsoft Dynamics views in Teams. Note: this is not a general solution for WalkMe on Teams, rather a specific solution for Dynamics views within Teams

    May 03 Feature upgradeMayGA (general availability)
  • Assets Library Access

    Builders can now access the Assets Library and use uploaded files directly from Smart Walk-Thru steps and Popup Steps

    May 02 EditorFeature upgradeMayGA (general availability)
  • Solution Accelerators Update

    WalkMe's Solution Accelerators for SAP SuccessFactors have been updated for the First Half 2022 release

    May 02 WalkMe Content / GuidanceNew releaseMayGA (general availability)
  • Activity Board

    A new app is available in the console to help analyze the performance of your WalkMe content

    April 28 WalkMe Content / GuidanceNew releaseAprilBeta
  • Editor Design Improvement

    • New design added for the Editor's empty state that includes a quick access to the Solutions Gallery.
    • Empty state occurs when:
      • There is no content in the Editor
      • A folder is empty

    April 27 EditorFeature upgradeAprilGA (general availability)
  • Element Library for SAP SuccessFactors

    The Element Library for SAP SuccessFactors is now up to date with the First Half 2022 release

    April 22 EditorFeature upgradeAprilGA (general availability)
  • Spotlight in Surveys

    Spotlight options are now available for Surveys.

    April 20 WalkMe Content / GuidanceFeature upgradeAprilGA (general availability)
  • Auto-Step Upgrade

    You can now automate hitting "Enter" on the keyboard when using a Fill Text Auto-Step.

    April 20 WalkMe Content / GuidanceFeature upgradeAprilGA (general availability)
  • TeachMe in Console

    TeachMe has been added to the console - teachme.walkme.com will now redirect all users to console.walkme.com/teachme

    April 18 WalkMe Content / GuidanceFeature upgradeAprilGA (general availability)
  • Users Page Limit

    The users page can now show up to 10,000 results instead of 5,000.

    April 18 InsightsFeature upgradeAprilGA (general availability)
  • Filter by Creator in Menu Organizer

    You can now filter the Item List by creator in the Menu Organizer.

    April 15 WalkMe Content / GuidanceFeature upgradeAprilGA (general availability)
  • IDP Improvements

     Improvements have been made to IDP in the Admin Center:

      • You can now assign any IDP to any specific environment.
      • You can now assign more than 1 IDP to the same system on different environments.
      • You can now search and filter systems from the IDP Overview page and Manage System Assignment form.

    April 13 Admin CenterFeature upgradeAprilGA (general availability)
  • Insights Users Panel

    • You can now click on users metrics and a panel will open with the users list in the Insights Overview and Tracked Events pages in Insights
    • This list can be downloaded as a CSV file

    April 11 InsightsFeature upgradeAprilGA (general availability)
  • Insights Reports Limitation

    Insights Reports can only be shared with a maximum of 15 recipients

    April 11 InsightsFeature upgradeApril
  • Users & Accounts UX Improvement

    The “Load more” button has been replaced with pagination for an improved user experience. 

    April 11 InsightsFeature upgradeAprilGA (general availability)
  • Activity Log Update

    The Activity Log shortcut in the Editor will now redirect to the Activity Log in the Admin Center.

    April 10 EditorFeature upgradeAprilGA (general availability)
  • Workstation v0.95

    Updates have been made to Workstation, including layout changes, integration improvements, and bug fixes.

    April 05 WorkstationNew releaseAprilBeta 0.95
  • iOS and Android SDK v 2.14.0

    New functionality has been added, including:

      • A/B Testing capabilities
      • “Lock Orientation” setting for campaigns
      • “Viewer” user role type
      • Support for in-list segmentation for self-hosted apps
      • Cross-App Data (Android Only)
      • Updated Avg Conversion Rate calculation
      • Additional enhancements and improvement

    April 03 MobileNew releaseAprilGA (general availability) 2.14.0
  • User Identifier Fallback Method

    You can now use the User Identifier settings in the Editor as a fallback method to detect the end-user identifier when IDP authentication fails. If you are interested in enabling this for your account, please speak to your WalkMe Customer Success Manager.

    April 03 EditorFeature upgradeAprilGA (general availability)
  • Solution Template Copy Protection Setting

    • Identifies deployables downloaded from the Solutions Gallery as template-deployables 
    • Restricts deployables from being reused in new user-generated Solution Templates hosted within the My Solutions catalog of the Solutions Gallery

    April 01 EditorFeature upgradeAprilGA (general availability)
  • New Visual Designer for EU

    Improvements have been made to the Visual Designer used when creating ShoutOuts.

    March 29 EditorNew releaseMarchEU
  • Report Builder Integration Support

    Report Builder templates can now support incoming integrations attributes as new dimension columns when editing custom reports.

    March 29 InsightsFeature upgradeMarchGA (general availability)
  • Solutions Gallery Scheduled Maintenance

    • On Sunday, April 10th, starting at 10:00 am - 1:00 pm ISR time, the Apps Group will migrate the Solutions Gallery infrastructure within the EU Data Center and the US Data Center's production environments.
    • The scheduled maintenance includes the migration between AWS accounts of the Solution Gallery's application's core infrastructure, database, dialog-manager, dialog-processor, and dialog-UI.
    • The Solutions Gallery infrastructure migration will result in Solutions Gallery downtime only during this estimated three hours of maintenance.
    • The Editor and Player will not experience downtime during this scheduled maintenance.

    March 27 WalkMe Content / GuidanceFeature upgradeMarchGA (general availability)
  • Multiple Custom Triggers

    You can now create multiple Custom Triggers (up to 20) and name each Trigger.

    March 23 EditorFeature upgradeMarchGA (general availability)
  • Insights Users Panel

    You can now click on users metrics and a panel will open with the users list in the Apps Overview and Apps pages in Insights. This list can be downloaded as a CSV file.

    March 22 InsightsNew releaseMarchGA (general availability)
  • Survey Rating Question Type

    You can now add rating questions to Surveys.

    March 21 WalkMe Content / GuidanceNew releaseMarchGA (general availability)
  • IE Mode on Edge Support

    The WalkMe IE extension now supports IE mode in Edge.

    March 16 ExtensionsNew releaseMarchGA (general availability)
  • Dynamics Package (CRM) Update

     Sub Resource Integrity checking is now supported with the WalkMe package as of version 2.2.0.

    March 16 WalkMe Content / GuidanceFeature upgradeMarchGA (general availability)
  • Workstation v0.94

    Improvements have been made to Workstation, including new app integrations, layout changes, and bug fixes.

    March 16 WorkstationFeature upgradeMarchBeta 0.94
  • Social Login

    Users can now log into WalkMe using their Google credentials.

    March 15 Admin CenterNew releaseMarchGA (general availability)
  • Insights Funnels Filter Search

    Search functionality was added to the filters list in the Insights Funnels page.

    March 15 InsightsFeature upgradeMarchGA (general availability)
  • Workday Solution Accelerators

    WalkMe's Solution Accelerators for Workday have been updated for 2022 Release.

    March 09 WalkMe Content / GuidanceFeature upgradeMarchGA (general availability)
  • Dynamics Package (CRM) Update

    Dynamics Server / On Premise customers can now download a special version of the Dynamics package that is fully supported and tested on Dynamics on prem 9.0+

    March 09 WorkstationFeature upgradeMarchGA (general availability)
  • Smart Walk-Thru Fillers

    The new “Smart Walk-Thru fillers” feature allows for Smart Walk-Thrus running on the Workday platform to be automatically adjusted in accordance with flow changes dictated by Platform updates. The initial implementation of this feature supports the change in the new Workday Homepage where the “Worklets” (used to navigate to the different Workday Apps) have been removed from the Homepage and placed in a Modal window, requiring an additional step to open this Modal. The Flow change introduced with the “Smart Walk-Thru fillers” in this case is adding the auto-click to open the Modal, thus enabling the next step in the flow to play uninterrupted.

    March 09 WalkMe Content / GuidanceNew releaseMarchBeta
  • Workstation v0.94

    Improvements have been made to Workstation, including new app integrations, layout changes, and bug fixes.

    March 08 WorkstationNew releaseMarchBeta 0.94
  • My Solutions UX Improvement

    1. The call-to-action for user-generated Templates within My Solutions has changed from "Use Solution" or "Use Again" to "Edit My Solution"
      1. Clicking the new call-to-action opens the Edit Template popup modal
      2. The "Edit Template" dropdown item has been removed from the three-dot ellipsis
    2.  Solution Tags have been relocated to the Create/Edit Template popup modals
      1. Users can modify Solution Tags directly from the Solution Preview's Description tab
      2. The "Edit Template Tag" dropdown item has been removed from the three-dot ellipsis.

    March 04 WalkMe Content / GuidanceFeature upgradeMarchGA (general availability)
  • Workstation Shuttle QR Code

    Shuttles created in Workstation now generate a QR code that can be used to open the Shuttle link.

    March 03 WorkstationNew releaseMarchGA (general availability)
  • IDP Integration Boolean Support

    IDP Integration now supports Boolean type imported properties.

    March 03 Admin CenterFeature upgradeMarchGA (general availability)
  • UI Intelligence ServiceNow Support

    UI Intelligence now supports ServiceNow systems.

    March 03 WalkMe Content / GuidanceFeature upgradeMarchGA (general availability)
  • Insights Systems Dropdown

    You can now switch systems in Insights using the dropdown in the profile menu.

    February 27 InsightsFeature upgradeFebruaryGA (general availability)
  • Page Action Option

    You can now open an ActionBot conversation from a Smart Walk-Thru Page-Action step.

    February 23 WalkMe Content / GuidanceFeature upgradeFebruaryGA (general availability)
  • Workstation v0.92

    Improvements have been made to Workstation, including new search services (Zendesk), layout fixes, and app integrations improvements.

    February 21 WorkstationNew releaseFebruaryBeta 0.92
  • Communication Center Availability

    Communication Center is now available for all users with a Workstation system.

    February 20 WalkMe Content / GuidanceFeature upgradeFebruaryGA (general availability)
  • Auto-Step Ripple Effect

    The ability to toggle off the ripple effect of auto-steps for a specific step was available only for Click action. Users can now toggle off the ripple effect for all other actions:

      • Hover
      • Focus
      • Fill Text
      • Select List Value
      • Right Click

    February 20 EditorFeature upgradeFebruaryGA (general availability)
  • Report Builder Updates

    • The "End Users and WM Engagement" template has been updated and now includes the SmartTip set name and ID fields.
    • The "Smart Walk-Thru Analysis" template has been updated to address a use case where SWT steps data is mixed with SWT data.
    • Note: Reports created based on the previous template version will not be updated retroactively.

    February 20 InsightsFeature upgradeFebruaryGA (general availability)
  • Productivity Dashboard Update

    The following columns were removed from the "Systems Used" table:

      • License Per User (Total Spent) 
      • Opened Support Tickets

    February 20 InsightsFeature upgradeFebruaryGA (general availability)
  • Communication Center Improvements

    You can now easily edit the internal title for Notifications from the Notifications table view.

    February 14 WalkMe Content / GuidanceFeature upgradeFebruaryGA (general availability)
  • Edit Tracked Events

    You can now edit and recapture Tracked Events - You will be prompted to confirm you want to apply changes if there are any items affected.

    February 09 InsightsFeature upgradeFebruaryGA (general availability)
  • Insights Reports Update

    A new field was added to the Engagement By Deployables and Engagement By Deployables and Language Insights Common Reports and the All Systems - Engagement By Deployables Enterprise Level Report showing the Item ID.

    February 09 InsightsFeature upgradeFebruaryGA (general availability)
  • New WalkMe Master Extension

    This version contains a development regarding IDP.

    February 08 ExtensionsUser ExtensionNew releaseFebruaryGA (general availability) 3.3.175
  • New WalkMe Editor Extension

    This version contains a fix that enables using custom storage in the Editor extension.

    February 08 ExtensionsEditor extensionNew releaseFebruaryGA (general availability)
  • TeachMe Improvements

    User experience improvements were made to quiz creation, including adding a warning message prior to deleting a question, and the ability to quickly add additional distractors to a question by clicking enter.

    February 03 WalkMe Content / GuidanceFeature upgradeFebruaryGA (general availability)
  • Menu Organizer Improvements

    Performance improvements were made to the Drag & Drop mechanism.

    February 03 WalkMe Content / GuidanceFeature upgradeFebruaryGA (general availability)
  • January 2022 Product Release!

    New updates to the WalkMe Editor and WalkMe Extension became available on January 31, 2022.

    January 31 InsightsWalkMe Content / GuidanceEditorNew releaseJanuaryGA (general availability)
  • WalkMe Master Extension - Chrome, Edge Chromium &

    This version contains a development regarding IDP and extension storage support.

    January 30 ExtensionsUser ExtensionNew releaseJanuaryGA (general availability) 3.3.173
  • Editor App v4.15.6

    This version contains a fix regarding Editor position according to taskbar location.

    January 25 Editor versionsEditorNew releaseJanuaryGA (general availability) 4.15.6
  • Workstation v0.90

    Improvements have been made to Workstation, including enhanced search bar experience and indication for the new updates available.

    January 24 WorkstationFeature upgradeJanuaryBeta 0.90
  • Solutions Gallery Update

    • New GDPR-compliant transactional infrastructure allows builders to access and share Solution Template content in both the US and EU data centers via Solution Distribution Keys
    • Builders can submit and access Community Solutions from both US and EU data centers

    January 21 WalkMe Content / GuidanceFeature upgradeJanuaryGA (general availability)
  • Salesforce Lightning Solution Accelerators

    WalkMe's Solution Accelerators for Salesforce Lightning have been updated for the Spring 2022 release and now include: "Spring '22 - What's New?" - Aimed at helping users learn of new features included in the release.

    January 21 WalkMe Content / GuidanceFeature upgradeJanuaryGA (general availability)
  • Editor UI Changes

    Improvements have been to the Editor UI, including new icons and changing the location of several buttons:

      • Settings - moved to header
      • Create Folder - moved to breadcrumbs
      • Solutions - moved to footer
      • Create new deployables buttons are now Blue

    January 16 EditorFeature upgradeJanuaryGA (general availability)
  • Insights Reports Update

    A new field was added to the Walk-Thru Total Plays Insights Common Report and the All Systems - Walk-Thru Total Plays Enterprise Level Report showing the Walk-Thru ID.

    January 16 InsightsFeature upgradeJanuaryGA (general availability)
  • WalkMe for Desktop V8.1.4

    You can now drag and resize Resources and the "Remind me next time" Notification action button text changed to "Remind me in an hour".

    January 12 WorkstationNew releaseJanuaryGA (general availability)
  • Salesforce Lightning Element Library

    WalkMe's Element Library for Salesforce Lightning is now up to date with Spring '22.

    January 12 WalkMe Content / GuidanceFeature upgradeJanuaryGA (general availability)
  • Insights Updates

    • The Users Page is now available in its full format for accounts with Unique User Identifier setting set to "WM ID" and "None"
    • The Admin header now redirects users to http://admin.walkme.com/ instead of http://dap.walkme.com/ 

    January 09 InsightsFeature upgradeJanuaryGA (general availability)
  • WalkMe Editor Extension

    Chrome & Edge Chromium v3.1.163, Firefox v3.1.67 This version contains several changes:

      • Build/Play mode feature is now available
      • Browser will not be refreshed in the following cases: Editor is logged-in/open, and while changing systems within the Editor
      • When in Play mode, the connection indicator will not be displayed and the color of the Build/Play icons in the Editor will be dark-blue (Build) and royal-blue (Play)
      • Build/Play mode - Enable logs export from the connection indicator

    January 06 ExtensionsEditor extensionNew releaseJanuaryGA (general availability)
  • WalkMe Master Extension

    Chrome & Edge Chromium v3.3.156, Firefox v3.3.154 This version contains a development regarding Process Discovery - Adding support to Process Discovery for multiple Chrome windows.

    January 06 ExtensionsUser ExtensionNew releaseJanuaryGA (general availability)
  • Invite Users to a System from the Editor

    Users with Admin permissions can now invite new or existing account users to a System directly from the Editor.

    January 04 EditorNew releaseJanuaryGA (general availability)
  • Build and Play Mode Selector

    Multiple browser profiles are no longer needed - you can now quickly toggle between Build and Play mode in the WalkMe Editor.

    January 02 EditorNew releaseJanuaryGA (general availability)
  • IDP Integration Environments Update

    IDP integration now supports enabling a provider for a specific system only on Test Environment, or on all other Environments.

    January 02 InsightsFeature upgradeJanuaryGA (general availability)
  • Technical Release Notes Not Found!
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