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Access Requirements for WalkMe SAP

Last Updated July 21, 2025
SAP data center

The following URLs are WalkMe access requirements for SAP data center users only, if you are not a SAP data center user, please see this article.

WalkMe Access Requirements - SAP

This document covers access requirements for WalkMe users and end-users, the term “accessible” used in the document refers specifically to access via the HTTPS protocol on port 443 (this configuration is typically handled by the IT team at your organization).

The WalkMe Player is how end-users view your published WalkMe solutions, including Workstation. The WalkMe Editor software and WalkMe Insights web portal are modules where you can manage your WalkMe solutions and view data gathered on site and WalkMe usage.

WalkMe Player End-User Access

In order to view WalkMe content as an end-user, the following domains need to be accessible:

Critical WalkMe Domains:

If these domains are blocked, core capabilities of the WalkMe Player cannot function.

Domain

Purpose of domain

If access is blocked

Download static JS files and CSS files necessary for the WalkMe Experience

Unable to view WalkMe Published content

Hosts content related to WalkMe Applications

Several WalkMe Applications will not work (e.g. Search, Onboarding Tasks, Goals, Survey)

Send end-user meta-data to WalkMe Insights Servers

WalkMe Insights Data will not be collected

Hosts content related to WalkMe Applications

Several WalkMe Applications will not work (e.g. ChatBot, IDP Integration)

usercontent-us01.walkme.cloud.sap

Images in WalkMe Solutions hosted by WalkMe's AWS

Images in WalkMe Solutions that are hosted by WalkMe's AWS will not appear

Used by the Workstation product

Core functionality of the WalkMe Workstation will not work

If these domains are blocked, some capabilities of the WalkMe Player cannot function.

Domain

Purpose of domain

If access is blocked

Update Chrome extensions

WalkMe Chrome extensions (Player and Editor) will not be able to update

Update Safari extensions

WalkMe Safari extension (Player and Editor) will not be able to update

WalkMe Editor Software and WalkMe Insights Web Portal

For users of the WalkMe Editor and Insights Portal, it is recommended the following domains are accessible for the best experience.

Domain

Purpose of domain

If access is blocked

Load the WalkMe product

WalkMe will not function

usercontent-us01.walkme.cloud.sap

WalkMe-hosted images

Some images, including images uploaded by the user via the Editor, will not be displayed

Critical WalkMe Domains:

If these domains are blocked, core capabilities of the WalkMe Editor or Insights Portal cannot function.

Domain

Purpose of domain

If access is blocked

Download static JS files and CSS files necessary for WalkMe Editor

WalkMe Editor and Insights Portal will not function

Access various API endpoints of WalkMe products

WalkMe Editor and Insights Portal will not function

Save/edit/manage solutions created in the Editor

WalkMe Editor will not function

Load the WalkMe Editor

WalkMe Editor will not function, some features in Insights Portal will not function

Load resources related to WalkMe Editor and Insights Portal

WalkMe Editor and Insights Portal will not function

Login to WalkMe Editor and/or WalkMe Insights

User cannot log into WalkMe Editor and/or WalkMe Insights

WalkMe admin center

User cannot manage sub-users in their account and other account-related configuration

Provide access to WalkMe apps

User cannot use WalkMe apps (such as Menu Organizer, Communication Center)

usercontent-us01.walkme.cloud.sap

WalkMe-hosted images

Images in WalkMe Solutions that are hosted by WalkMe's AWS will not appear, additional images cannot be hosted by WalkMe's AWS

View WalkMe Insights Dashboards

WalkMe Insights Portal will not be accessible

Load static content related to the Insights Portal

Some functionality in WalkMe Insights Portal will not work

Generate reports in Insights Portal

Reports in Insights Portal will not work

If these domains are blocked, some capabilities of the WalkMe Editor or Insights Portal cannot function.

Domain

Purpose of domain

If access is blocked

Manage Multi-Language content

User will not be able to create Multi-Language content

Collect metadata for diagnostic purposes

WalkMe will have difficulties assisting with technical issues

CSS for Insights

WalkMe Insights may have visual issues

fonts.gstatic.com

CSS for Insights

WalkMe Insights may have visual issues

Used by WalkMe Editor apps

Some WalkMe Editor apps (e.g. Solution Templates) will not work

Used by WalkMe Insights apps

Some WalkMe Insights apps (e.g. Activity Dashboard) will not work

Supported Browsers

Supported Browsers and Operating Systems

Browser settings

Please ensure your browser is set to 100% zoom level (recommended) when working with the WalkMe Editor. Anything below or above this can cause issues with the editor and player.

Note

The WalkMe Editor requires the allowance of third-party cookies on your browser. Otherwise, it will continuously generate a "Please wait for page to load" or a "Reload the page if a long while has passed" message that does not go away even after refreshing the page.

WalkMe Access and Impersonation

SAP restricts third-party access by default, explicitly preventing WalkMe Support from logging into accounts hosted on SAP data centers and restricting impersonation.  To enable direct support, such as real-time troubleshooting or configuration validation, admin users must enable and manually grant WalkMe temporary access through the Admin Center.

This access control ensures SAP's strict security standards while still allowing WalkMe to provide effective support through limited channels.

How it Works

Setup WalkMe Access from admin.walkme.com under the Security section.

  1. Open Admin Center
  2. Got to the Security tab
  3. To enable impersonation, turn on the WalkMe Access toggle and select either All Users or Specific Users
  4. Define:
    -Access window (start and end time)
    -For Specific Users  select or enter the emails to be used for WalkMe Access
  5. Click Save

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