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WalkMe Access Requirements – Global/US
This document covers access requirements for WalkMe users and end-users, the term “accessible” used in the document refers specifically to access via the HTTPS protocol on port 443 (this configuration is typically handled by the IT team at your organization).
The WalkMe Player is how End-users view your published WalkMe Solutions.The WalkMe Editor Software and WalkMe Insights Web Portal are modules where you can manage your WalkMe Solutions and view data gathered on site and WalkMe usage.
WalkMe Player End User
In order to view WalkMe content as an end-user, the following domains need to be accessible:
Critical WalkMe Domains:
If these domains are blocked, core capabilities of the WalkMe Player cannot function.
| Domain | Purpose of Domain | If Access is Blocked |
|---|---|---|
| *.walkme.com | Load the WalkMe product | WalkMe will not function |
| s3.walkmeusercontent.com | Images in WalkMe Solutions hosted by WalkMe’s AWS | Images in WalkMe Solutions that are hosted by WalkMe’s AWS will not appear |
Recommended Additional WalkMe Domains:
If these domains are blocked, some capabilities of the WalkMe Player cannot function.
| Domain | Purpose of Domain | If Access is Blocked |
|---|---|---|
| clients2.google.com/service/update2/crx | Update Chrome extensions | WalkMe Chrome extensions (Player and Editor) will not be able to update |
| safari-extensions.apple.com/details/ | Update Safari extensions | WalkMe Safari extension (Player and Editor) will not be able to update |
WalkMe Editor Software and WalkMe Insights Web Portal
Critical WalkMe Domains:
If these domains are blocked, core capabilities of the WalkMe Editor or Insights Portal cannot function.
| Domain | Purpose of Domain | If Access is Blocked |
|---|---|---|
| *.walkme.com | Load the WalkMe product | WalkMe will not function |
| s3.walkmeusercontent.com | WalkMe-hosted images | Some images (including images uploaded by the user via the Editor) will not be displayed |
Recommended Additional WalkMe Domains:
If these domains are blocked, some capabilities of the WalkMe Editor or Insights Portal cannot function.
| Domain | Purpose of Domain | If Access is Blocked |
|---|---|---|
| clients2.google.com/service/update2/crx | Update Chrome extensions | WalkMe Chrome extensions (Player and Editor) will not be able to update |
| safari-extensions.apple.com/details/ | Update Safari extensions | WalkMe Safari extension (Player and Editor) will not be able to update |
| walkme.wixanswers.com | Required for WalkMe Chat Support | WalkMe Chat Support will not function |
| frog.wix.com | WalkMe Chat Support metadata collection | WalkMe Chat Support will not receive metadata |
| fonts.googleapis.com | CSS for Insights | WalkMe Insights may have visual issues |
| fonts.gstatic.com | CSS for Insights | WalkMe Insights may have visual issues |
| nr-data.net | Collect metadata for diagnostic purposes | WalkMe will have difficulties assisting with technical issues |
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If you are a WalkMe customer and would like to get detailed updates on changes to our access requirements, please make sure you are logged in and go here to subscribe.
Please note that the WalkMe Editor requires the allowance of third-party cookies on your browser. Otherwise, it will continuously generate a “Please wait for page to load” or a “reload the page if a long while has passed.” message that does not go away even after refreshing the page.
Supported Browsers
Please ensure your browser is set to 100% Zoom Level (recommended) when working with the WalkMe Editor. Anything below or above this can cause issues with the Editor and player.