Access Requirements for WalkMe

Updated on August 6, 2019 Download PDFDownload as PDF
Download PDF

Required Domains for the WalkMe Editor and Insights

The WalkMe Editor and WalkMe Insights are modules where you can manage your WalkMe Solutions and view data gathered on site and WalkMe usage. In order to access these modules, make sure to have the following domains whitelisted by your IT team:

  • https://cdn.walkme.com
  • https://playerserver.walkme.com
  • https://ec.walkme.com
  • https://rapi.walkme.com/
  • https://papi.walkme.com/
  • https://editor.walkme.com
  • https://insights2.walkme.com
  • https://analytics.walkme.com
  • https://insights.walkme.com/
  • https://api.walkme.com/
  • https://dap.walkme.com/
  • https://editorsite.walkme.com
  • https://d3sbxpiag177w8.cloudfront.net (deprecated)
  • s3.walkmeusercontent.com
  • accounts.walkme.com

If your CSM created your Player Extension prior to October of 2018, you must whitelist the following URL. Otherwise, you need not do so:

  • https://s3.amazonaws.com

If using images hosted by WalkMe, whitelist the following:

  • https://s3.amazonaws.com
  • https://d2qhvajt3imc89.cloudfront.net (deprecated)

Required Domains for Viewing and Playing WalkMe (End Users)

In order to view WalkMe content as an end-user, the following domains need to be whitelisted:

  • https://cdn.walkme.com
  • https://playerserver.walkme.com
  • https://ec.walkme.com
  • https://rapi.walkme.com
  • https://papi.walkme.com

If using images hosted by WalkMe:

  • https://s3.amazonaws.com
  • s3.walkmeusercontent.com
  • https://d3sbxpiag177w8.cloudfront.net (deprecated)
  • https://d2qhvajt3imc89.cloudfront.net (deprecated)

Suggested Domains

In order to allow the WalkMe Player browser extension to be download and updated, the following domains need to be whitelisted:

  • Chrome: https://clients2.google.com/service/update2/crx
  • Apple: https://safari-extensions.apple.com/details/

Please note that the WalkMe Editor requires the allowance of third-party cookies on your browser. Otherwise, it will continuously generate a “Please wait for page to load” or a “reload the page if a long while has passed.” message that does not go away even after refreshing the page.

Supported Browsers

Read about supported browsers 

Was this article helpful?

Related Articles