Work flows better with WalkMe.
The Call Connections option in ActionBot gives the ability to call a predefined external API during a conversation.
The following how-to article explains how to connect your ActionBot to Live Chat.
The ActionBot’s Choice – Salesforce type question pulls information from a destination system using an API, enabling automating Salesforce processes, such as updating existing Leads or Opportunities.
This article explains how the ActionBot’s appearance can be changed using CSS.