WalkMe offers customer's a free in-editor assets library to upload, manage, and host the digital assets to be used across their WalkMe implementation.

Access

To access the assets library:

1. Select Settings in the upper right corner
2. Select Assets library from the dropdown

How It Works

Uploading files

To upload files:

1. Drag & drop them into the +Upload frame or select +Upload
2. Select between Upload from computer or Upload by URL tabs
3. Drag & drop your files or select Browse files
   
   
   注

   非常に小さい画像は、ライブラリのプレビューでぼやけて見える場合があります。

   
   

4. You can also select +Upload in the upper right corner and select from

   • Upload from computer

   • Upload by URL
     

     • Upload by URL is a new capability which allows to add a file from an external source

     • Files uploaded by URL won't take space in your asset library

Space

• In the lower left corner you can see the amount of space you have left in your asset library

• If you hover over the tooltip, you'll see the total number of assets you have uploaded to your library

Folders

You can now organize your library content in folders. To create a folder:

1. Select +Folder in the upper right corner
   
2. Name your folder and select Create
   
   

3. You can also create subfolders inside your folders

4. To create a subfolder, select the Options menu next to the folder name

5. Select New Folder

Favorites

• You can mark your images as favorite by clicking on the star icon below them

• The images marked as favorites will be displayed in the dedicated folder (on the individual user level)

Sharing assets

To share assets with other systems:

1. Select the assets you'd like to share
2. Select Share
   
   
3. Select the systems where you want these assets to be visible
4. Save changes
   
   注

   共有アセットを持つシステムでアカウントをコピーした場合、アセット自体はコピーされず、UIにも表示されませんが、リンクは引き続き有効です。

5. You'll see an indication with the number of systems this asset is shared with

   

6. Select View All under Shared Assets to see all your shared content

   

Asset options

• Click on the Options menu of an image to see the actions you can perform:

  • Move to

  • Add to favorites

  • Copy URL

  • Replace

  • Download

  • Delete

• Replace action will update the file everywhere it's used in WalkMe, and the new file will have the same name as the old one

Filters

• You can filter your assets by:

  • Type

  • Location

• You can sort all your assets by

  • Oldest first

  • Newest first

  • Alphabetical order

  • Reverse alphabetical order

Direct access from a Smart Walk-Thru

• It is also possible to access the Assets Library and use uploaded files directly from Smart Walk-Thru steps and popup steps

Accessing from the Visual Designer

• Assets Library can also be accessed from a ShoutOut in the Visual Designer:

  • Open a ShoutOut

  • Click Add+ button

  • Select Image, and drag&drop it to the canvas

  • Assets Library will open

  • Select an image and click Add to Canvas

Technical Notes

Supported file types

• Image: .JPG, .JPEG, .PNG, .GIF, .TIFF, .SVG

• Videos: .mp4, .WebM

• Documents: .DOCX, .PPTX

• Audio: .mp3

• Portable Document Format: .PDF

Supported languages:

• Japanese

Unsupported file types

• .DOC

• .PPT

• .xlsx

Other notes

• Unavailable to "Limited Users"

• Unavailable in the Self hosted package 

• Naming convention:

  • Following special characters are not supported -  :*?>'"<>|+@

• Max single file size: 25MB

• Max storage capacity: 1 GB 

• When you replace a file with a new one, the old file is kept in cache for a few hours. If you want to see the change reflected right away, clear cache and cookies.

• It's recommended to avoid whitespace characters in uploaded files to avoid issues with character encoding
• Uploading assets directly from a computer is disabled in the assets library for FedRAMP as a compliance requirement