Assets Library

WalkMe offers customer's a free in-editor Assets Library to upload, manage, and host the digital assets to be used across their WalkMe implementation.

How to Access

• To access the Assets library, click on the settings icon in the upper right corner
• Select Assets library from the dropdown

How to Use

Uploading files

• To upload a file, drag & drop it into the folder

• You can drag & drop multiple items at once

• Or click Upload Image

• You can also click on the Upload button in the upper right corner and select from

  • Upload from computer

  • Upload by URL

• Upload by URL is a new capability which allows to add a file from an external source

• Files uploaded by URL won't take space in your asset library

Space

• In the lower left corner you can see the amount of space you have left in your asset library

• If you hover over the tooltip, you'll see the total number of assets you have uploaded to your library

Folders

• You can now organize your library content in folders

• To create a folder, click on the folder+ icon in the upper right corner

• Name your folder and click Create

• You can also create subfolders inside your folders

• To create a subfolder, click on the 3 dots menu next to the folder name

• Select New Folder

• To rename a folder, simply click on its title

• Or click on the 3 dots menu and select Rename

Favorites

• You can mark your images as favorite by clicking on the star icon below them

• The images marked as favorites will be displayed in the dedicated folder (on the individual user level)

Asset options

• Click on the Options menu of an image to see the actions you can perform:

  • Move to

  • Add to favorites

  • Copy URL

  • Replace

  • Download

  • Delete

• Replace action will update the file everywhere it's used in WalkMe, and the new file will have the same name as the old one

Filters

• You can filter your assets by:

  • Type

  • Location

• You can sort all your assets by

  • Oldest first

  • Newest first

  • Alphabetical order

  • Reverse alphabetical order

Direct access from a Smart Walk-Thru

• It is also possible to access the Assets Library and use uploaded files directly from Smart Walk-Thru steps and popup steps

Accessing from the Visual Designer

• Assets Library can also be accessed from a ShoutOut in the Visual Designer:

  • Open a ShoutOut

  • Click Add+ button

  • Select Image, and drag&drop it to the canvas

  • Assets Library will open

  • Select an image and click Add to Canvas

Technical Notes

Supported file types

• Image: .JPG, .JPEG, .PNG, .GIF, .TIFF, .SVG

• Videos: .mp4, .WebM

• Documents: .DOCX, .PPTX

• Audio: .mp3

• Portable Document Format: .PDF

Supported languages:

• Japanese

Unsupported file types

• .DOC

• .PPT

• .xlsx

Known limitations

• Unavailable to "Limited Users"

• Unavailable in the Self hosted package 

• Naming convention:

  • Following special characters are not supported -  \:*?>'"<>|+

• Max file size per type: 25MB

• Max total file size: 100MB 

• When you replace a file with a new one, the old file is kept in cache for a few hours. If you want to see the change reflected right away, clear cache and cookies.

• It's recommended to avoid whitespace characters in uploaded files to avoid issues with character encoding