Configuring WalkMe Premium Plug-In Settings for SAP S/4HANA and SAP S/4HANA Cloud Private Edition

Brief Overview 

Integrating WalkMe Premium for SAP S/4HANA and SAP S/4HANA Cloud Private Edition helps accelerate onboarding, improve user proficiency, and support change management with in-app guidance.

Implementation Details

WalkMe Premium is not available by default and must be manually enabled and configured.

Follow the steps below to complete integration. 

Option 1: WalkMe Premium License with WalkMe embedded enabled 

If your system is already setup to use the WalkMe embedded in-app help:

1. Run the transaction code /n/UI2/FLP_CUS_CONF 
2. Click Launchpad Plug-Ins
3. In the list, locate the plugin entry DAP_PLUGIN and confirm:
   • Activation State is maintained as Active
   • URL is configured
4. If the plugin state is not listed or inactive, follow the steps in Option 2
5. Select the DAP_PLUGIN then in the Dialog Structure panel, click Configuration
6. Check that the Launchpad PRODUCT and VERSION property IDs are present
   • If missing continue with  Option 2
7. Click Configuration and then New Entries then complete the following: 
   • Property ID: Select CUSTOMER_SYSTEM_URL
   • Value: Enter your WalkMe snippet URL (Learn more more about how to obtain your snippet URL)
8. Click Save

Option 2: WalkMe Premium License without WalkMe embedded enabled 

If WalkMe embedded help is not yet configured:

1. Run the transaction code /n/UI2/FLP_CUS_CONF
2. Click Launchpad Plug-Ins
   It is recommended to open the Plugin WEB_ASSISTANT_HELP_PLUGIN in a second window as a reference
3. Click New Entries and complete the following:
   1. Launchpad Plug-In ID: DAP_PLUGIN
   2. Activity Status: Active
   3. URL:
      • US region: https://cdn-us01.walkme.cloud.sap/SAP/loader
      • EU region: https://cdn-eu01.walkme.cloud.sap/SAP/loader
      • For other regions, use the URL based on your data location
4. Click Save
5. Click Configuration and then New Entries then add:
   • Property ID: CUSTOMER_SYSTEM_URL 
   • Value: Enter your WalkMe snippet URL (Learn more more about how to obtain your snippet URL)
6. Click Save
7. Click Next Entry and add:
   • Property ID: PRODUCT
   • Value: Copy the value of property ID PRODUCT from WEB_ASSISTANT_HELP_PLUGIN
8. Click Save
9. Click Next Entry and add:
   • Property ID: VERSION
   • Value: Copy the value of property ID VERSION from WEB_ASSISTANT_HELP_PLUGIN
10. Click Save