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WalkMe Data Center Supported Features

Brief Overview

WalkMe supports multiple data centers to meet different needs, but not every capability is available in every location.

Use the chart below to see which commonly used WalkMe items are supported by each data center.

For a complete breakdown—or if you're unsure what applies to you—reach out to your Customer Success Manager or contact Support.

Data center location

The location of your account does not always correspond with your data center. If you are unsure where your data is being stored please consult with your Customer Success Manager. Learn more about the data WalkMe collects.

Analytics

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
Activity Board :white_check_mark: :white_check_mark: :x:  :x:  :x:
Digital Experience Analytics (DXA) :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Discovery :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Insights :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Reports :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Session Playback :white_check_mark: :x: :x: :x: :white_check_mark:
UI Intelligence :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:

AI Experiences

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes

AI Authoring 

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AI Insights :white_check_mark: :white_check_mark: :x: :white_check_mark: :white_check_mark:

Console Content & Tools

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
ActionBot :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP and Canada only support ActionBot for web.
Builder Assistant :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Comm Center :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
Content Manager :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Menu for Desktop :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: Canada and FedRAMP support the desktop menu without IDP, ActionBot, and integrations.
Menu for Mobile :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
Menu for Web :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Menu Organizer :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Segment Manager :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Shield :white_check_mark: :white_check_mark: :x: :x: :x:
Solutions Gallery :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Stories :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Surveys :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP and Canada are supported without AI features.
TeachMe :white_check_mark: :white_check_mark: :x: :x: :x:
Theming :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
WalkMe Learning Arc :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP and Canada are supported without AI features.
Workflows :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP and Canada are supported without AI Search.

Editor Content & Guidance

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
Desktop Guidance for SAP :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: Required: Menu for Desktop must be installed.

Launchers

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Onboarding Tasks

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ShoutOuts

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Shuttles

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SmartTips

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Smart Walk-Thrus

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Surveys

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Platform & Admin

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
Activity Log :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Admin Center :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
All-In-One Installer :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP doesn't support macOS.
Desktop :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Editor :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Integration Center :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Legacy Mobile :white_check_mark: :white_check_mark: :x: :x: :x:
Mobile in Console :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
Mobile Web :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Multi-language :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP and Canada are supported without translation integration vendors or machine translation.
User Extension :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: SAP LOBs are recommended to use native integrations when available.

Contextual AI Assistance

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
AI Center :white_check_mark: :white_check_mark: :x: :x: :white_check_mark: Support for SAP data centers is available through the EAC program only.
AI dashboards :white_check_mark: :white_check_mark: :x: :x: :white_check_mark: Support for SAP data centers is available through the EAC program only.
On-Demand AI :white_check_mark: :white_check_mark: :x: :x: :white_check_mark: Support for SAP data centers is available through the EAC program only.
Pinned AI :white_check_mark: :white_check_mark: :x: :white_check_mark: :white_check_mark: Support for SAP data centers is available through the EAC program only.

Only AI SmartTips, AI Conditions, and AI Launchers are supported for Canada
Proactive AI :white_check_mark: :white_check_mark: :x: :white_check_mark: :white_check_mark:

SAP Joule action bar doesn't include all WalkMe Action Bar capabilities.

Default Action Bar (no AI-enabled) is available for all data centers.
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