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WalkMe Data Center Supported Features

Brief Overview

WalkMe supports multiple data centers to meet different needs, but not every capability is available in every location.

Use the chart below to see which commonly used WalkMe items are supported by each data center.

For a complete breakdown—or if you're unsure what applies to you—reach out to your Customer Success Manager or contact Support.

Data center location

The location of your account does not always correspond with your data center. If you are unsure where your data is being stored please consult with your Customer Success Manager. Learn more about the data WalkMe collects.

Data & Analytics

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
Data Integrations :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Digital Experience Analytics (DXA) :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Discovery :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Insights :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Sessions Playback :white_check_mark: :x: :x: :x: :white_check_mark:
Tracked Events :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
UI Intelligence :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:

Console Apps

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
ActionBot :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP and Canada only support ActionBot for web.
Activity Board :white_check_mark: :white_check_mark: :x:  :x:  :x:
Builder Assistant :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Communication Center :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
Content Manager :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Desktop Guidance for SAP :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: Required: Menu for Desktop must be installed.
Menu for Desktop :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: Canada and FedRAMP support the console Menu app but not IDP, ActionBot, and integrations.
Menu for Mobile :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
Menu for Web :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Menu Organizer :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Shield :white_check_mark: :white_check_mark: :x: :x: :x:
Solutions Gallery :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Stories :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Surveys :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP and Canada are supported without AI features.
TeachMe :white_check_mark: :white_check_mark: :x: :x: :x:
Theming :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
WalkMe Learning Arc :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP and Canada are supported without AI features.
Workflows :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP and Canada are supported without AI Search.

WalkMe Content & Guidance

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes

Smart Walk-Thrus

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Launchers

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ShoutOuts

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SmartTips

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Onboarding Tasks

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Shuttles

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Surveys

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Platform & Admin

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
Editor :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Mobile Web :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Desktop :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
WalkMe Mobile :white_check_mark: :white_check_mark: :x: :x: :x: Support for SAP is planned by end of Q2 2026.
System administration :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
All-In-One Installer :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP doesn't support macOS.
User Extension :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: SAP LOBs are recommended to use native integrations when available.
Admin Center :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Activity Log :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Text & Multi-language :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP and Canada are supported without translation integration vendors.

Contextual AI Assistance

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
Pinned AI :white_check_mark: :white_check_mark: :x: :x: :white_check_mark: Support for SAP data centers is available through the EAC program only.
Proactive AI :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:

SAP Joule action bar doesn't include all WalkMe Action Bar capabilities.

Default Action Bar (no AI-enabled) is available for all data centers.
On-Demand AI :white_check_mark: :white_check_mark: :x: :x: :white_check_mark: Support for SAP data centers is available through the EAC program only.
AI Dashboards :white_check_mark: :white_check_mark: :x: :x: :white_check_mark: Support for SAP data centers is available through the EAC program only.
AI Center :white_check_mark: :white_check_mark: :x: :x: :white_check_mark: Support for SAP data centers is available through the EAC program only.
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