Brief Overview
The WalkMe Communication Center (Comm Center) enables you to send direct notifications to employees via the WalkMe Menu for Desktop and Mobile.
Notifications can be:
- Company, HR, IT, or social announcements
- Sent to all employees or segmented by group
- Immediately sent or scheduled for later
- Monitored for views, clicks, engagement, and more
Use Cases
- Share updates within an organization — product releases, HR news, company achievements, and other important announcements
- Send urgent announcements or calls to action (for example: a Zoom meeting is full, with a link to an alternative)
- Share IT announcements, such as scheduled system downtime
- Share segmented announcements, such as updates for a specific department
- Allow someone unfamiliar with WalkMe to send announcements
Access
Users with access to a desktop or mobile menu account can access the Comm Center in two ways:
Directly through the WalkMe Console
- Open the WalkMe Console
- Go to the Content category
- Select Comm Center
From the WalkMe Editor
- Make sure your system is set to a desktop or mobile menu system
- Click the + button to open the menu
- Select Notifications
Main View
The main page is where you can view existing and scheduled notifications, manage notifications, and view statistics.
- Console navigation bar
- Notifications: View all notifications and analytics
- Audiences: Control and segment your recipient groups
Audiences is an enabled feature. Please request access from your Customer Success Manager or WalkMe contact.
- Status tabs
- Active: Notifications currently playing to employees
- Scheduled: Ready to send, waiting for date/time conditions to become valid
- Completed: Finished notifications
- Note: Completed notifications remain in the notification menu for 3 months after the end date
- Drafts: Under development or waiting to be sent/scheduled
- Trash: Deleted notifications
- Note: The last active tab is saved, even after logging out
- Notification list: View, edit, or delete notifications
- New notification: Create a new notification
- Communication overview: Get analytics about all of your notifications, or click a notification to get insights into that notification's performance
Each notification has status indicators and action options.
Active
Pause: Stop notifications from playing to employees; select again to resume
Edit: Make changes while keeping the notification live
Analytics: Opens individual notification analytics in the side panel (same as selecting the notification row)
Duplicate: Create a copy of a notification; opens in Edit mode
Mark as Done: Move to Completed and stop the notification from playing
Delete: Move to Trash and stop the notification from playing
Scheduled
You can Edit, Duplicate, Mark as Done, and Delete scheduled notifications.
Completed
You can Duplicate, Delete, and view Analytics for completed notifications.
Drafts
You can Delete or Edit a draft. From Edit mode, you can send or schedule the notification.
Trash
You can Restore or Delete Forever notifications in Trash.
How to Create a Notification
For step-by-step instructions, refer to the How to Create and Send a Notification article.
How to Create and Send a Notification
Communication Insights
For more information about analytics, refer to the Communication Center Analytics article.
Communication Center Analytics
Desktop and Mobile Menu Notifications
After notifications are published through the Comm Center, they appear in the Notifications app in the desktop and mobile menu.
Tabs
- All:Contains all notifications
- Unread: Contains notifications that haven't been opened
Note
Notifications in the All tab are sorted by creation time, with the newest on top.
Snooze
End users can snooze notifications for a set period of time.
- Select the Notification bell icon
- From the Snooze Notification dropdown, choose a duration:
- 30 minutes
- 1 hour
- 3 hours
- Until Tomorrow — delays the notification until 00:00 the next day
Notes
- Notifications are automatically removed from the Notifications page after 90 days
- The Notifications page is not visible if there are no active notifications
Technical Notes
- Desktop notifications are automatically suppressed during screen sharing in video meetings to avoid interruptions
- Only available for desktop and mobile menu users
- Requires desktop menu version 6.5.0 or later for Windows, and version 1.9.2 or later for Mac
- Segments must exist in the WalkMe Editor before use
- Sub-users must be assigned to the desktop or mobile menu account to send notifications
- Roles and permissions are not yet available
- Multi-language capabilities are not yet available
- Does not integrate with WalkMe Insights
- Emojis may appear differently on Windows and macOS
- Two or more notifications are never displayed at the same time:
- When sent through the Comm Center, the first notification displays; each subsequent notification appears one minute after the previous one is closed
When a user actively opens notifications from the list, multiple can be open simultaneously, but automatic popups do not appear while another notification is open
- Requires Identity Provider (IDP) Integration to create segments or audiences
- Supported languages: English, Japanese, German, French, Spanish, Brazilian Portuguese
Security Enhancement
End-user emails are now hashed in public Comm Center files to protect email information and prevent exposure.
