WalkMe Communication Center

Last Updated April 2, 2024

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Brief Overview

The WalkMe Communication Center (ComCenter) enables you to send direct notifications to employees via Workstation.

Notifications can be:

Company, HR, IT, social announcements, and more
Sent to all employees or segmented by group
Immediately sent or scheduled for later
Monitored to get analytics about views, clicks, engagement, and more

Use Cases

Share updates within an organization - Product, HR, company achievements, and any other important announcements
Share urgent announcements or call for actions (e.g - Zoom meeting is full, please join this link instead)
Share IT announcements, such as scheduled system downtimes
Share segmented announcements, such as updates to a specific department
Allow a person not familiar with WalkMe to send out announcements

How to Access

Users that have access to a Workstation account will be able to access the ComCenter using these two options:

Directly through the WalkMe Console

Navigate to the WalkMe Console
From the Navigation bar, go to Communications Center > Notifications

ComCenter Direct Links

EU users: View in console
All other users: View in console

From the WalkMe Editor

Make sure you're system is set to a Workstation system
Click the + button to open the menu
Select Notifications

Please note: The Console supports the latest browser versions of Chrome, Firefox, Safari & Edge Chromium

Main View

The main page is where you can view existing and scheduled notifications, manage notifications, and view statistics.

The Dark Blue Left Navigation Bar
- Notifications - View all notifications and analytics
- Audiences - Control and segment your recipient groups
  
  Audiences is an enabled feature. Please request access from your Customer Success Manager or WalkMe contact.
Status Tabs
- Active - Notifications currently playing to employees
- Scheduled - Ready to send, waiting for date/time conditions to become valid
- Completed - Finished notifications
  Note: Completed notifications remain in the notification menu for 3 months after the End Date
- Drafts - Under development or waiting to be sent/scheduled
- Trash - Deleted notifications
  Note: Last active tab is saved, even after log out
Notification List: View, edit, or delete notifications
New Notification: Create a new notification
Communication Overview: Get analytics about all of your notifications, or click a notification to get insights into that notification's performance.

Notification Information

There are a few indicators and action options for each notification.

Active

Pause - Stop notifications from playing to employees & Resume after Pausing
Edit - Make changes while keeping notifications Live
Analytics - Opens individual notification analytics on the right. Same as clicking a line
*In the future, this will be used for more options, such as export & user deep dive
Duplicate - Make a copy of a notification - will open Edit mode
Mark as Done - Move to Completed and stop notification from playing
Delete - move to Trash and stop notification from playing

Scheduled

You can Edit, Duplicate, Mark as Done, and Delete scheduled notifications

Completed

You can Duplicate, Delete, and view Analytics of completed notifications

Drafts

You can Delete or Edit (which allows you to Send or Schedule)

Trash

You can Restore or Delete Forever

How to Create a Notification

To learn how to create a Notification, please refer to the How to Create a Notification article.

Communication Insights

To learn more about Communication Center Analytics, check out the Communication Center Analytics article.

Workstation App Notifications

Once your notifications are published through the Communications Center in the console, they will appear in the Notifications App in Workstation. Here's are the app features:

Tabs

All: Contains all notifications
Unread: Contains notifications that haven't been opened

Note

Notifications in the All tab will be sorted by their creation time (newest on top)

Snooze

End users of the Communication Center will have the option to snooze notifications for a period of time.

Click the Notification bell icon.
Select from the Snooze Notification dropdown the desired duration:
- 30 minutes
- 1 hour
- 3 hours
- Until Tomorrow

Notes

Notifications disappear automatically from the Notifications page display after 90 days
The notifications page will not be visible if there are no notifications, including notifications that were created 90 days ago or older

Limitations

Currently only available for Workstation users
Users must have Workstation versions 6.5.0 or above for Windows and 1.9.2 or above for Mac
Must have existing segments in WalkMe Editor
Must have sub-users assigned to the Workstation account - these will be the users who can send notifications out
Roles & permissions are not available yet
Multi-Language capabilities are not available yet
Does not integrate with WalkMe Insights
Emojis will appear differently on Windows and Mac OS
2 or more notifications will never be displayed at the same time
- When sent through the Communication Center, only the first one will be displayed and the following one will appear one minute after closing the previous one
  - 2 Notifications will never be opened at the same time, unless the user actively clicks on notifications in the list
  - Then they will open, but there will be no automatic popup if another notification is open at that moment
- When sent through the Notification Center, the first one will be displayed, and the second one will pop one minute afterwards, and so on and so forth
Must have IDP Integration in order to create Segments or Audiences
Localization: English and Japanese languages are supported

Security Enhancement

We have recently made a security enhancement to our public communication center files to protect your email information. As a result, we are now hashing all end-user emails to ensure that there is no risk of audience emails being exposed.

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