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UI Intelligence

Last Updated March 7, 2024

Brief Overview

UI Intelligence offers actionable user behavior analysis that drives digital transformation to meet business goals. Once data is collected, you can discover trends in form usage over time to understand the impact of changes.

World-Class Machine Learning

WalkMe's innovative user behavior analysis is based on world-class machine learning algorithms, allowing you to quickly identify the areas in your digital experiences that have the most friction, errors, and wasted time. Harness the power of WalkMe's artificial intelligence to reach maximum productivity, reduce user frustration, identify automation opportunities, and increase data integrity.

Our AI-based solution requires zero configuration and is completely autonomous. Once enabled, it automatically maps out your platform and identifies common forms where user activity usually takes place. Gain visibility to those forms from within our product, while effortlessly analyzing the way users are using the platform.

Build the right things by asking data-driven questions, uncovering real user pains, and continuously measuring and maximizing the impact of your solutions.

  • Become data-driven when planning your digital transformation strategy
  • Prioritization: focus on the scenarios with the most impact to reach immediate results
  • Become an expert in understanding your users, thus utilizing the full power of the WalkMe Digital Adoption Platform
  • Continuously measure the impact of your WalkMe experiences, in constantly changing environments

Download the UII brochure for even more information.

Overview Dashboard

The Overview dashboard is your main tool for user behavior analysis, providing great visibility into the day-to-day experience of your users.

You can filter data by time range and department set for a specific form or the entire dashboard view. This allows you to compare results before and after implementing WalkMe solutions, see improvements and the effects on users' behavior during different periods. We recommend to segment forms by department via IDP to drill into improvement opportunities for specific groups of users. Please refer to our IDP Integration article to learn more.

There are 3 main components that make up the dashboard:

  1. High-level metrics
    • The high-level metrics that give you a sense of the volume of user activity
  2. Highlights and trends
    • Quick opportunities worth investigating and trends in form usage
  3. All forms
    • List of all forms with key metrics for each

Form Page

After selecting a form from the dashboard, you reach the form page.

Here, you can see the actual form (excluding any potential personal content we automatically exclude), see various statistics about the entire form, field-level statistics, and industry benchmarks.

Technical Notes

  • UI Intelligence is currently available for Salesforce Lightning, Microsoft Dynamics 365™, ServiceNow, SuccessFactors, and SAP Concur
  • Data may take a few days or more to show up, depending on user activity and other factors
  • The feature can be enabled/disabled through the settings section at any time
  • We don't collect or store any PII, only aggregations of anonymized usage data
UII for SAP Concur

UI Intelligence is now available for SAP Concur.

  • 60-day Free Trial
  • Actionable recommendations for optimizing and streamlining expense management
  • Categorize expenses, providing insights into areas that require attention due to inefficiency or excessive time consumption

Get Started

Ready to get started? Go to the UII Getting Started Guide.

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