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WalkMe for Mobile Web delivers guidance to users in any mobile browser, like Safari or Chrome. If many of your users work remotely or in the field, Mobile Web lets you support them on the devices they actually use.
You build mobile web content the same way you build for desktop, in a dedicated mobile web system. This article covers how to add a mobile web system, how WalkMe decides which content to show, and how to build and test for smaller screens.
To access a system in the console:
You can add mobile web to an existing web system:
The Platform column now shows a Mobile Web tag.
To create a new system, refer to the following article:
Every app available on web is also available on mobile web, and you build it the same way. Items in a mobile web system are separate from your web and desktop items, so each environment gets content designed for it.Every app available on web is also available on mobile web, and you build it the same way. Items in a mobile web system are separate from your web and desktop items, so each environment gets content designed for it.
Mobile web uses the same snippet as desktop. You need the standard snippet on your site or a self-hosted setup. If you use the WalkMe extension, reach out to your Customer Success Manager or WalkMe contact.
Before showing content, WalkMe checks the device type and then the screen resolution:
To build for mobile web, switch to the Mobile Web platform from the systems button in the editor.
Then set your browser to mobile display in dev tools. This lets you record and preview content the way mobile users see it.
The mobile emulator lets you choose specific devices and preview your site at their screen resolution. Mobile layouts often differ from desktop, so build items specifically for mobile rather than reusing desktop items.
Smart Walk-Thrus, launchers, resources, onboarding tasks, and shuttles work the same as on desktop, including segmentation and goals. Some designs adjust automatically to smaller screens:
In the mobile emulator, Smart Walk-Thru steps use Tap and Swipe triggers in place of Click and Hover.
All rule types work on mobile web, including variable, jQuery, and cookie rules. 2 are especially useful:
A Smart Walk-Thru that works on a phone in portrait mode might break on a tablet in landscape mode. If that happens, duplicate the Smart Walk-Thru, update only the steps that differ, and segment each version to the devices it's built for.
To learn more about segmentation, refer to the following article:
