Brief Overview

WalkMe's translation integration lets you manage your translations directly in the product. WalkMe has partnered with Lilt to make the translation process seamless — so you can spend less time managing files and more time building great content.

Multi-Language

Access

Access translation integrations in the console:

1. Open the WalkMe Console:
   
   • US Data Center
   • EU Data Center
   • SAP US Data Center
   • SAP EU Data Center
   • FedRAMP Data Center
   • Canada Data Center
2. Go to the Tool category
3. Select Multi Language
4. Go to the Integrations page

Use Cases

• Automate the translation process directly within WalkMe
• Reduce translation costs with an efficient, integrated service
• Manage all translation orders and statuses from one place
• Translate content into multiple languages simultaneously

How It Works

Lilt makes translating WalkMe content into multiple languages fast and efficient. It takes one business day to translate 2,000 words. Each additional language adds one business day.

Lilt keeps a history of all previously translated words and won't re-translate or re-charge duplicate words and phrases. If your WalkMe content changes, Lilt automatically identifies and re-translates only the updated words on your next order.

Translation Services

The Translation Services page shows the status of your translation orders and lets you start new ones. Select Order New Translation to start a new project.

Each order shows the following details:

• Translation vendor
• Order name
• Ordered by
• Order ID
• Order date
• Order status: Draft, In progress, Pending payment, or Completed
• Actions: Delete order, Contact Lilt, or Download invoice

Select an order to see more details.

How to Request a Translation

1. Select the content you want to translate — either individual WalkMe items or entire folders
2. Set your content settings:
   • Content source: Select the environment
   • Content status: Published, Published and Modified, or Draft
   • Include in file: Items missing translation, or items where the translation matches the default language
3. Choose your languages. You can only select from languages supported by Lilt. You can also select a specific dialect, for example English (US) or English (UK)
   Note: If you need a language that isn't on your account yet, Lilt will automatically add it.
4. Request approval:
   • Review the price quote, which shows the total cost for your selected languages and word count
   • Type the email addresses of the approvers and select Send
     Note: Selecting Send doesn't initiate payment — it sends the approver an email with the order summary and payment instructions.

How to Approve a Translation

1. The approver receives the request by email and selects Proceed to Payment
2. Fill out the Approve Payment form:
   • Type your first name, last name, and email
   • If your organization uses purchase orders, type the purchase order number (optional)
   • Check the agreement box to accept the terms in the Lilt Inc. Master Services Agreement
3. Select Confirm Payment
4. A popup confirms the payment was received
5. The approver receives an email confirmation with the option to download the invoice