If a customer is intending to switch IDP providers or has an expired IDP, they can connect a new IDP to Workstation via the WalkMe Admin Center.
Users must logout and login again via the new IDP or Workstation will still leverage information coming from the old IDP. This may cause the following issues:
To ensure that users logout and login again via the new IDP, a re-login CTA will appear in case a new IDP provider is recognized and will lead users to the sign-in screen.
IDP is mandatory in order to use Workstation. Organizations are able to configure their IDP in the Console Settings.
If a customer would like to replace their IDP, it means that users will need to re-login to Workstation. To ensure customers re-login, a CTA will appear indicating to customers that they must sign in to Workstation again, and a button will take them to the Sign-In screen.