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| WalkMe DAP | SAP Companion, a component of SAP Enable Now |
| DAP is a no-code solution powered by AI/ML that analyzes how humans interact with software. Using proactive recommendations to improve UX, customers use DAP to solve the biggest digital transformation paradox – the adoption of the digital tools. This is hugely attractive to enterprises that want to not only protect their investments, but reap more value. | With SAP Enable Now, SAP customers can create guided product tours within SAP tools to educate users on how to perform tasks in the SAP application(s). The guidance is basic and used to solve for only linear processes. In-app help includes hot spots to highlight screen elements and provide help bubbles containing text or video elements. Reporting is limited to content consumption. |
| Benefits | Customer Value |
| Advanced Interactive FeaturesWalkMe enables non-linear, goal-based tours that allow user decision points, progress tracking, and seamless cross-platform transitions—ideal for complex workflows. | Improved user engagement due to self-directed, relevant experiences. Faster onboarding and reduced time-to-productivity for new employees. Lower training costs by replacing static content with interactive journeys. Cross-system consistency, especially helpful in hybrid SAP and non-SAP landscapes (e.g., SuccessFactors + Ariba + ServiceNow etc.). |
| Process AutomationWalkMe can automate form fills, validations, and step-by-step processes, reducing friction for users navigating SAP or non-SAP transactions or self-service tasks. | Reduces error rates in data-heavy processes (e.g., expense entry, time reporting). Saves time for users and support teams. Increases process compliance by automating policy-driven workflows. Boosts ROI on SAP & non-SAP by enabling faster transaction execution. |
| Detailed Personalization and User SegmentationOrganizations can tailor experiences to different user personas based on role, language, skill level, or geographic location. | Delivers targeted support, improving relevance and clarity for diverse user bases. Accelerates adoption among non-technical or infrequent users. Reduces support tickets by guiding the right users at the right time. Enhances employee satisfaction through personalized experiences. |
| Comprehensive AnalyticsWalkMe provides granular visibility into user actions, drop-off points, and success metrics across SAP & non-SAP workflows. | Identifies training gaps and workflow inefficiencies quickly. Supports continuous improvement through data-driven decisions. Enables ROI tracking on training and adoption initiatives. Drives strategic alignment by measuring actual user behavior vs. intended process design. |
AI-Powered IntelligenceWalkMe integrates AI for predictive assistance, personalized content delivery, and smart workflow automation that adapts in real-time. |
Enhances user experience by proactively guiding users to what they need. Reduces cognitive overload with just-in-time recommendations. Improves productivity by dynamically optimizing workflows. Future-proofs your SAP environment with scalable, intelligent assistance. |
Strategic Advantage & Development:WalkMe aligns with SAP's strategic vision by delivering embedded, adaptive content that enhances user experience and evolves seamlessly with future SAP innovations. |
Easily adopt new platform capabilities and without retraining or disruption. Embedded, in-the-flow guidance reduces reliance on classroom training and lowers support ticket volume. Future-Proof Digital Enablement preserving the value of adoption efforts across upgrades and platform changes. |
| WalkMe: Smart Tips | Companion: Hotspots |
| WalkMe: Shuttle (Video, Article, Links) | Companion: Link Tiles |
| WalkMe: Shoutout | Companion: What's New |
| WalkMe: Smart Walk-Thru | Companion: Guided Tours |
Scroll each table for comparison.
| Capability | WalkMe Feature | WalkMe Functionality | SAP Companion Feature | SAP Functionality |
| One-off message or banner | ShoutOut | Rule-based pop-ups & banners | Text Pop-Up | Info pop-ups inside SAP |
| Check input before submit | Validation SmartTip | Checks input & blocks submit | Feature Conditions | Checks input values, doesn't block submission |
| Step-by-step shown inside the live screen | Smart Walk-Thru | Rich, step-by-step guides live on screen | Guided Tour | Guided tours shown on SAP screens |
| Task list that tracks first-time work | Onboarding Tasks | Track list guides & tracks progress | Guided Tour or 'Your Onboarding Checklist' | Basic tour-based checklist |
| Small inline tips over fields or icons | SmartTips | In-line tips that check user input | On-Screen Help / Text Pop-Up | Simple text hints |
| Ask users for ratings or input | Surveys / NPS | In-app surveys & NPS | Surveys / NPS | Surveys linked from external sources only |
| Show the right help based on page, role | Segmentation Rules/Rule Engine | Precise rule targeting by page, role, or data | Context ID / business roles | Guided help shows ID/roles to show |
| Continue help across multiple systems | Cross-App Solution | Keeps guidance when users switch apps | SAP Companion Guided Tours across apps | Cannot cross apps |
| Auto-fill and click for the user | Automation Process (Auto-Steps) |
Auto-fills fields & clicks for user Limited desktop |
Automation Process | No automation available |
| Screen-recorded walk-through |
WalkMe Stories / Share Deliver Demo /Practice in Learning GA (Test Concurrent, Auto-Run TBD) |
Basic video-style replay (no practice) | Simulation (Demo/Practice/Test) | Delivers full demo, practice and test created in SAP Enable Now |
| Show menus to the right crowd | Segmentation Center | Deep segmentation & data-based targeting | User Groups / Business Roles |
Role-based targeting |
| Capability | WalkMe Feature | WalkMe Functionality | SAP Companion Feature | SAP Functionality |
| Contextual & always-on AI guidance | AI Chat / Contextual AI Engine | Embedded in workflows, triggers next action | (not available) | Not available |
| Auto-prompted help without clicks | Always-On AI Assistance | Shows help without prompting | (not available) | Not available |
| Instant AI help via button | On-Demand AI Assistance | Universal help bar across apps | (not available) | Not available |
| Auto-generated responses from enterprise data | AI Answers | Real-time responses + re-scan & validation | (not available) | Not available |
| Conversational bots with AI-driven steps | AI Conversations in ActionBot | Smarter prompts reduce back & forth | (not available) | Not available |
| Templates with AI-generated content | Writing Assistance Templates | AI pulls content from page/app context | (not available) | Not available |
| Capability | WalkMe Feature | WalkMe Functionality | SAP Companion Feature | SAP Functionality |
| Unified, browser-based content builder | WalkMe Editor | Agile, single-screen building & editing | SAP Companion Editor Mode | Browser Based content builder within SAP Companion |
| Advanced condition builder | Visual Condition Builder | Complex rule creation without code | SAP Companion conditions | Basic conditions can be used |
| Prebuilt templates | Premium Content (Configurable Accelerators) |
Configurable content accelerators for key workflows and applications Limited to Web (Future desktop on request) |
Standard Content (in-app and learning) |
Pre-built content varies by application Redesign limited to digital learning content |
| Company-wide branding settings | Theme Manager & Branding |
Fonts, colors, logos across platforms Limitations (e.g. Desktop) |
Templates, Styles and Resources | Full customization capabilities across all outputs |
| Save once, reuse often | Custom Template | Templates you reuse in any build | Templates & Content Objects | Templates stored for reuse |
| Capability | WalkMe Feature | WalkMe Functionality | SAP Companion Feature | SAP Functionality |
| Generate Word/PDF/PPT from content | Stories Export / CSV Export | One-click export to PDF, Word, PPT, etc. | Documentation Export | Export of docs & scripts from SAP Enable Now interface. |
| Control over builder access and segments | Content Permissions & WalkMe Profiles | Assign permissions per builder/segment | Workarea Permission | Workareas |
| Connect & data link | API Keys, Outgoing Data, System Integrations | Rich REST/JSAPI, SSO, data export | SAP Companion API / SCIM / SAML |
Limited API (DOM variables) SCIM/SAML |
| Embedded guidance without browser extensions | SAP Snippet (Ariba, S/4HANA, etc.) | Native SAP deployment without extension | SAP Companion framework | Download of SAP Companion framework possible |
| Unified hub to automate workflows | Browser Extension | Connects all apps, automates in Action Bot | Separate panel per application | Delivery of content per application |
| Capability | WalkMe Feature | WalkMe Functionality | SAP Companion Feature | SAP Functionality |
| Track use & measure impact | WalkMe Insights |
Real-time usage, funnels, export reports Desktop limitations |
Manager Usage Reports | Basic usage reports |
| View software usage across org | WalkMe Discovery | License & friction analysis | Not available | Not available |
| Journey & workflow behavior analytics | Workflow Insights |
Tracks task/process completion Desktop limitations |
Not available | Not available |
| Form & field optimization insights | UI Intelligence | Real-time fix recommendations | Not available | Not available |
| Re-create full user session * | Insights Session Playback | Replay full user session | Not available | No live session view, aggregated reports |
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