Work flows better with WalkMe.
The Known Issues page in the WalkMe World Community offers clear visibility into platform issues, and is where you can see the status of any known issues facing the WalkMe product. Instead of reaching out to support, you can use this page to find the most up to date information on known issues, including any available workarounds.
This complements the WalkMe Status page, which highlights server outages and other related issues. If you're experiencing service-level problems with your WalkMe technology, please visit the Status page for updates.
If you encounter a problem with WalkMe, you can first check the Known Issues page to see if it is listed there. If your issue is not there, please reach out to WalkMe Support. Our support team will investigate and, if necessary, work with our development teams to determine if it's a widespread issue that should be posted on the Known Issues page.
If a known issue impacts you or your business, click the "Follow" button to track updates. You will be automatically subscribed to receive updates for that issue.
For any known issues you've reported, you'll receive email notifications on status changes.
The resolution time for known issues depends on various factors, including priority, number of reports, technical complexity, and release schedules. The time to resolve each issue may vary.
Our teams determine what issues to upload to the Known Issues page based on several factors such as scope of the issue, number of impacted users, and other criteria. If you would like more specific information for your issue, please reach out to WalkMe Support.