Brief Overview

The Data Collection Level settings in the Admin Center let you control how WalkMe captures and analyzes user activity across your environments. Each level—WalkMe Events, Digital Experience Analytics (DXA), and Session Playback—builds on the previous one, expanding the scope and depth of interaction data collected.

From standard event tracking to full session recreations, the data collection level you select determines which Insights features are available for analysis. Use these settings to adjust tracking according to your organization's privacy policies, analytics needs, and technical configuration.

Access

You can access and modify these settings from the Systems page in the WalkMe Admin Center.

WalkMe Admin Center

How It Works

Data collection in WalkMe determines the amount and type of user interaction data captured across environments. These settings are configured per environment (for example, Production and Test) and control what data is collected, when, and from where.

There are three data collection levels, each building on the previous one:

• WalkMe Events (Standard): Tracks basic WalkMe-specific interactions such as Smart Walk-Thrus, Launchers, and Goals

Engagement Analytics

• Digital Experience Analytics (Advanced): Adds detailed tracking of website clicks, inputs, and element attributes

Digital Experience Analytics (DXA)

• Session Playback (Premium): Provides full session recreations with advanced behavior tracking and playback

Session Playback

Each level expands the depth of collected data and the Insights features available for analysis.

Set data collection level

Follow these steps to access and update your data collection level in the Admin Center:

1. Go to the Systems page
2. Select the relevant System
3. Select Data Collection Level
4. Choose the required level:
   • WalkMe Events (Standard)
   • Digital Experience Analytics (Advanced)
   • Session Playback (Premium)
5. Select Save or Save and Publish

Once the the data collection level is saved you can modify your data level settings:

• WalkMe Events Settings
• Digital Experience Analytics (DXA) Settings
• Session Playback Settings

On request features

How to request

Customers who need access to an on request feature should submit their request through the appropriate support channel: WalkMe customers through the Support Portal, and SAP customers through ServiceNow.

• WalkMe customers should select “Enable or configure a WalkMe feature” and add the feature name in the description

• SAP customers should choose the relevant ticket component: WalkMe Insights

Available features

• Session playback
• Full DXA
• 3-year data retention: All data levels (WalkMe Engagement Analytics, DXA, and Session Playback) are retained in Insights for year by default. With 3-year data retention:

• • Data is stored for up to three years

  • Data older than one year is deleted automatically

  • Applies to report exports only; dashboards still display up to one year of data

  • Non-retroactive: Previously deleted data cannot be restored

• Data collection is configured per environment; enabling a level in one environment does not affect others
• Session Playback requires DXA to be active
• Session Playback is only available for the WalkMe for Customers package