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WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
The Data Collection Level settings in the Admin Center let you control how WalkMe captures and analyzes user activity across your environments. Each level—WalkMe Events, Digital Experience Analytics (DXA), and Session Playback—builds on the previous one, expanding the scope and depth of interaction data collected.
From standard event tracking to full session recreations, the data collection level you select determines which Insights features are available for analysis. Use these settings to adjust tracking according to your organization's privacy policies, analytics needs, and technical configuration.
You can access and modify these settings from the Systems page in the WalkMe Admin Center.
Data collection in WalkMe determines the amount and type of user interaction data captured across environments. These settings are configured per environment (for example, Production and Test) and control what data is collected, when, and from where.
There are three data collection levels, each building on the previous one:
Each level expands the depth of collected data and the Insights features available for analysis.
Follow these steps to access and update your data collection level in the Admin Center:
Once the the data collection level is saved you can modify your data level settings: