WalkMe Release Schedule and Communications
Product Releases
Overview
WalkMe continuously develops to innovate the industry's leading Digital Adoption Platform, introducing new product features and capabilities with quarterly updates. These updates, along with continuous enhancements and performance improvements, are regularly rolled out to ensure optimal user experience.
Every product update is documented as a release note in the WalkMe Help Center, providing users with an in-depth understanding of the changes. To keep users informed, WalkMe offers subscription options for daily and weekly email updates on all release notes.
In addition, the company communicates its quarterly releases via email and hosts webinars for major releases.
Release schedule
Product updates are typically scheduled four times a year, in the middle of each quarter. The exact dates are determined each quarter, but you can generally anticipate the following annual schedule:
- Winter Release ➡️ Mid-February
- Spring Release ➡️ Mid-May
- Summer Release ➡️ Mid-August
- Fall Release ➡️ Mid-November
Software release management
To ensure that WalkMe provides the most current and optimized version of our platform, we deliver our product releases via continuous, automatic updates. This means that updates, enhancements, and patches for products included in your contract are seamlessly pushed to your WalkMe environment, with exceptions for AI capabilities which are opt-in only.
While we make use of gradual and controlled product rollouts, it's important to note that unless your account has been set up with special configurations, every release will be pushed automatically. This allows all users to benefit from the latest features, improvements, and security fixes, ensuring an uninterrupted, secure, and enhanced user experience.
Data center availability
WalkMe operates a geographically distributed network of data centers, strategically located in the United States, Canada, and the European Union, to accommodate a variety of use cases. It meets strict, government-grade security measurements and controls and has been awarded FedRAMP-Ready status for moderate authorization, and is also included in the FedRAMP Marketplace.
However, it's important to note that the synchronization of feature releases across these data centers is not always simultaneous. The capabilities rolled out in the US / Global data center will often precede those in other regions. This staggered deployment is part of a carefully managed release strategy to ensure optimal performance and stability across all of WalkMe's global operations.
Product feedback and ideas
If you have a feature request or new idea for the WalkMe product, we invite you to share it and participate in our Ideation program. Our product team frequently reviews your submissions and takes them into consideration when prioritizing enhancements.
This article will help you understand the Ideation program at WalkMe, how to vote on and create Ideas, and how we use your Ideas to enhance our products.
Product Release Communications
There are several options available to stay informed about WalkMe's product updates and releases. By utilizing these resources, users can ensure they are always up-to-date with the latest WalkMe product developments and know how to apply them effectively within their organizations.
Quarterly release emails
WalkMe communicates its quarterly releases through email. These communications provide an overview of the major updates and new capabilities being introduced.
Release note subscription
Every product update is documented as a release note on the WalkMe Help Center. Users can visit this site to read detailed descriptions of new features, enhancements, and performance improvements.
Users have the option to subscribe to daily and weekly email updates for all release notes directly from the WalkMe Help Center. This ensures that the latest information is delivered straight to their inbox.
Webinars
For major releases, WalkMe offers webinars that dive deeper into the new features and improvements. These sessions often include live demonstrations and Q&A segments, providing users with a comprehensive understanding of how to leverage the latest updates.
Customer Success Manager (CSM)
For personalized assistance and to learn more about specific features or updates, users can contact their Customer Success Manager. The CSM can provide tailored advice on how to make the most of WalkMe's offerings.
Training resources
With each release, new educational resources are created or existing resources are updated so you always have the best training and guidance available. Educational courses on new features and capabilities can be accessed within the Digital Adoption Institute, technical documentation can be found in Help Center articles, and frequently asked questions are discussed in the Community.
Beta Program
WalkMe offers early adopters the option to become design partners and join our open beta programs.
Retirements
At times WalkMe may decide a feature will be retired, or a significant change in behavior is required. While WalkMe strives to conduct automatic migration without impacting existing content, in certain cases user action may be necessary.
In these situations a communication email will be sent outlining the required action and timeline. The WalkMe technical teams will be readily available to offer assistance throughout the process.
Maintenance Window
WalkMe keeps a mature enterprise-grade product and is required to maintain high standards for our infrastructure. To meet these standards, we allocate a tentative maintenance window on Sunday mornings every other week.
Status Page
You can visit the WalkMe Status Page to find real-time updates on WalkMe's operational status. This page includes information about system availability and any ongoing incidents or disruptions.
Users have the option to subscribe to email updates, ensuring proactive and open communication at all times.