Brief Overview

The Events page in the WalkMe Console is a centralized workspace for managing, visualizing, and analyzing Tracked Events and Engaged Elements. It lets you review all events in one place, explore trends over time, and create visualizations to understand user behavior across your application using the Management and Visualization tabs.

You can also save an event visualization as a widget on a custom dashboard, giving you one-click access to your most important event views.

Access

You can access the Events page from the Insights app in the WalkMe Console.
Select the link for your data center:

• US Data Center
• EU Data Center
• SAP US Data Center
• SAP EU Data Center
• FedRAMP Data Center
• Canada Data Center

Event Types

The Events page supports two event types. Use the descriptions below to choose the right option for your use case.

Engaged Elements

Editor-based interaction tracking designed for accurate, privacy-conscious insights.

Key characteristics

• Created by capturing elements in the WalkMe Editor
• Published from the WalkMe Editor
• Supports the rule engine for precise targeting
• Provides more accurate and reliable tracking
• Offers enhanced privacy compared to DXA-based tracking
• Supports interactions such as Click, Hover, Input, Visible, and Text change

About Insights Engaged Elements

Tracked Events

Event-based tracking for measuring end-to-end processes and business outcomes.

Key characteristics

• Created through manual setup or capturing
• Supports interactions with WalkMe content
• Supports Click and Input interactions (requires DXA)
• Supports Page visits (requires page selection to be enabled)

About Insights Tracked Events

Event Management

Use the Management tab to view and manage all Tracked Events and Engaged Elements in your organization.

From this tab, you can:

• Search for specific events or associated data
• Export the Events list to a CSV or XLSX file
• Manage columns to control which fields appear in the table
• Edit, duplicate, or delete individual events

Events List

The Events list displays all events with the following details:

• Name: Event name
• Type: Engaged Element or Tracked Event
• Action: Tracked interaction
• System: System where the event is tracked
• Created by: Event creator
• Last updated by: Last editor
• Updated date: Most recent update

Actions menu

Use the Options menu to manage individual events:

• Duplicate: Make a copy of an event
• Edit: Make changes to an event
• Delete: Remove an event from the list

Add to visualization

Select one or more events and choose Visualization to add them to the Visualization tab's graph and table.

Events Visualization

Use the Visualization tab to analyze up to 20 events at a time using a line graph and data table.

From this tab, you can:

• Add events to the visualization
• Filter events by type, system, or action
• Adjust the date range to analyze trends over time
• Choose a display mode (Chart, Table, or Mixed) for how your visualization is shown
• Add your visualization to a custom dashboard as a widget

Display mode

Use the display mode toggle to choose how your data is shown:

• Chart — shows only the line graph
• Table — shows only the data table
• Mixed (default) — shows the chart stacked above the table

The visualization updates immediately when you change the display mode.

Add events to a visualization

1. Select Create 

2. Choose either Tracked Events or Engaged Elements

3. Select the events you want to add to analyze

4. Select Apply

Chart view

The line graph provides a visual comparison of event trends:

• Each color represents a different event
• The X-axis shows the selected date range
• The Y-axis shows the selected metric

Hover over the graph or an event to view additional details.

Table view

The data table provides detailed metrics for each event in the visualization, including:

• Name: The name of the created event
• Action: The tracked action associated with the event
• System: The system on which the event was created
• Interactions: The number of times the event occurred
• Interactions trend: The ratio between end date and start date
• Users interacted: The total number of unique users who interacted with the event
  • The percentage is the total number of interacted unique users (in the selected time/filter range) divided by total active users (in the selected time/filter range)
• Avg. Interactions per user: The average interactions per unique user
• Sessions: The total number of sessions
• Created: Date the event was created

Date ranges & filters

Date range selector

Use the date range selector to view event data over a specific time period, including predefined ranges or a custom date range.

Filters

Use filters to narrow the dataset and focus on specific events, systems, actions, or user segments.

Data Filtering

View screenshots of engaged elements

Screenshots are available only for Engaged Elements and help you identify captured elements directly from the Events page.

1. Hover over an event in the Setup side panel
2. Hover over the screenshot icon
3. The element will be highlighted in pink

Users list

Select the user count under Users interacted to view a list of users who interacted with the event and explore related attributes.

Add to dashboard

You can save your event visualization as a widget on a custom dashboard for quick, ongoing access. To add your visualization to a dashboard:

1. Select the Add to Dashboard icon above Events Visualization
2. Enter a Name for the widget (required)
3. Optionally, enter a Description
4. System and Environment values are preset based on the events in your visualization
5. Under Add to, select an existing custom dashboard. Dashboards that have already reached their widget limit appear grayed out and can't be selected
6. Select Add to Dashboard

A confirmation message appears with an Open Dashboard link that takes you directly to your new widget.

After a widget is added to a dashboard, editing it only lets you update the Name and Description — the linked events, System, Environment, and dashboard placement can't be changed.

How to Create Events

Choose the article below based on the type of event you want to create:

Create Engaged Elements

Learn how to capture on-screen elements in the WalkMe Editor to track user interactions accurately and securely.

How to Create Engaged Elements

Create Tracked Events

Learn how to create Tracked Events using manual setup or capture to measure key user actions, process completion, and page visits.

How to Create Tracked Events

Technical Notes

Prerequisites

• DeepUI is required for Engaged Elements
• Admin approval may be required
• Users must have access to the relevant system

Visualization limits

• A maximum of 20 events can be visualized at one time
• Filters from the Events page carry over, while the widget also responds to dashboard-level filters
• If a widget includes events from more than one system, system-specific filters (like integration or user filters) aren't available for that widget

• Each dashboard supports up to 40 unique events. You can use the same event in multiple widgets without it counting more than once

• If you don't have permission to view a system or event included in a widget, that data is hidden from your view. If you have no permission to view any of the widget's events, the widget itself won't appear on your dashboard

Filters and performance

• The Contains operator can only be used in User Name and Integration Properties filters and may impact performance on large datasets
• Use integration filters only when events match the same system

Capture and support

• Latest editor extension required for Tracked Event capture
• Screenshots are supported only for Engaged Elements
• Insights officially supports Chrome
• Desktop and mobile systems are not supported
• Mobile web data is not supported
• Action Bot, Quiz and TeachMe are not supported
• Created by and Updated by columns are not supported for Tracked Events