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Business Value Alignment is the process of creating unity between the corporate and department strategic initiatives and the utilization of your Digital Adoption Platform to drive business results.
Companies with strong business value alignment can articulate the reason each WalkMe solution has been created. These companies typically also have strong process around Maintenance and Optimization of their WalkMe solutions. As business objectives change over time, a high-impact digital adoption solution should also adjust.
Watch the following video from our expert Digital Transformation team on how companies are approaching Business Value Alignment.
Visit Download Templates & Tools below to download a 4 P's Workbook.
Completing this stage results in a high-level digital adoption vision aligned to corporate strategy.
How:
Completing this stage results in opportunities you will prioritize for your WalkMe book of work (prioritized projects).
How:
This stage results in a Value Hypothesis (or Value Assessment).
How:
This is the stage you need to achieve Value Realization.
How:
Think of your intake and prioritization processes as a series of value agreements between the content delivery team and the business stakeholder(s).
To ensure delivery resources are spending time on the right WalkMe projects, you need rigor in Problem discovery, as well as a clear outline of the Possible, Probable, and Provable.
See for below how the Strategy & Value Framework should be integrated into your flow before you start building WalkMe content. Download these visuals as slides & make them your own by visiting Download Templates & Tools in this article.
Your Provable isn't only WalkMe engagement numbers. What did it mean to the business? Telling a value story tailored to your target audience is the best framework for impactful communication. Here's how Value Stories enhance Value Realization:
Value Realization: 250,000 Customer Service Representative interactions with WalkMe content * X time savings per interaction = X time saved
Value Realization as a Value Story: 2% decrease in Average Handle Time over the last 2 quarters, correlated to 250,000 interactions with WalkMe automation built on Case Management workflows such as Creating Case/Tickets, Case/Ticket Categorization, and Prioritizing Cases/Tickets.
Expand below for role levels and sample metrics they will be interested in when telling your value stories.
Executive metrics reveal how the organization is performing over time and if strategic objectives will be met. Sample metrics include:
Leaders use these metrics to support process improvement decisions and measure business outcomes. Sample metrics include:
Managers rely on operational KPIs to measure the progress of initiatives. Sample metrics include: