Data Collection Level Settings
Brief Overview
The Data Collection Level settings in the Admin Center let you control how WalkMe captures and analyzes user activity across your environments. Each level—WalkMe Events, Digital Experience Analytics (DXA), and Session Playback—builds on the previous one, expanding the scope and depth of interaction data collected.
From standard event tracking to full session recreations, the data collection level you select determines which Insights features are available for analysis. Use these settings to adjust tracking according to your organization's privacy policies, analytics needs, and technical configuration.
Limitations
Data collection is configured per environment; enabling a level in one environment does not affect others
Session Playback requires DXA to be active
Access
The WalkMe Admin Center can be accessed directly from the Editor, or by navigating to:
- US/Global data center - https://admin.walkme.com/
- EU data center- https://eu-admin.walkme.com/
- SAP US data center - https://admin-us01.walkme.cloud.sap/
- SAP EU data center - https://admin-eu01.walkme.cloud.sap/
- FedRAMP data center - https://admin.walkmegov.com/
- Canada data center - https://admin-ca1.walkmedap.com/
Data retention
One year by default; 3-Year Retention option is an add-on feature.
- Level 1 – WalkMe Engagement Analytics: Data retained in Insights for one year
- Level 2 – Digital Experience Analytics (DXA): Data retained in Insights for one year
- Level 3 – Session Playback: Data retained in Insights for one year
The default Session Playback limit is 1,000 sessions per month; increasing this limit must be approved and enabled by the Services or TAM teams
Custom Reports: Report exports include data from the past year
How it Works
Data collection in WalkMe determines the amount and type of user interaction data captured across environments. These settings are configured per environment (for example, Production and Test) and control what data is collected, when, and from where.
There are three data collection levels, each building on the previous one:
- WalkMe Events (Standard): Tracks basic WalkMe-specific interactions such as Smart Walk-Thrus, Launchers, and Goals WalkMe Events
- Digital Experience Analytics (Advanced): Adds detailed tracking of website clicks, inputs, and element attributes Digital Experience Analytics (DXA)
- Session Playback (Premium): Provides full session recreations with advanced behavior tracking and playback Session Playback
Each level expands the depth of collected data and the Insights features available for analysis.
Follow these steps to access and update your data collection level in the Admin Center:
Set Data collection level
- Log in to the Admin Center
- Go to the Systems page
- Select a System
4. The Environments page will open
5. Select Data Collection Level
6. Choose the required data collection level:
- WalkMe Events (Standard): Tracks WalkMe-specific events and optional page views
- Digital Experience Analytics (Advanced): Adds detailed tracking of website clicks, inputs, and element attributes
- Session Playback (Premium): Provides full session recreations with advanced behavior tracking and playback
Each level expands the depth of collected data and the Insights features available for analysis.
7. Select Save or Save and Publish to apply the changes
Once the the data collection level is saved you can Modify Settings: