Brief Overview

The Data Collection Level settings in the Admin Center let you control how WalkMe captures and analyzes user activity across your environments. Each level—WalkMe Events, Digital Experience Analytics (DXA), and Session Playback—builds on the previous one, expanding the scope and depth of interaction data collected.

From standard event tracking to full session recreations, the data collection level you select determines which Insights features are available for analysis. Use these settings to adjust tracking according to your organization's privacy policies, analytics needs, and technical configuration.

Access

You can access and modify these settings from the Systems page in the WalkMe Admin Center.

WalkMe Admin Center

How It Works

Data collection in WalkMe determines the amount and type of user interaction data captured across environments. These settings are configured per environment (for example, Production and Test) and control what data is collected, when, and from where.

There are three data collection levels, each building on the previous one:

• WalkMe Events (Standard): Tracks basic WalkMe-specific interactions such as Smart Walk-Thrus, Launchers, and Goals

Engagement Analytics

• Digital Experience Analytics (Advanced): Adds detailed tracking of website clicks, inputs, and element attributes

Digital Experience Analytics (DXA)

• Session Playback (Premium): Provides full session recreations with advanced behavior tracking and playback

Session Playback

Each level expands the depth of collected data and the Insights features available for analysis.

Follow these steps to access and update your data collection level in the Admin Center:

Set data collection level

1. Log in to the Admin Center
2. Go to the Systems page
3. Select a System

4. The Environments page will open

5. Select Data Collection Level

6. Choose the required data collection level:

• WalkMe Events (Standard): Tracks WalkMe-specific events and optional page views
• Digital Experience Analytics (Advanced): Adds detailed tracking of website clicks, inputs, and element attributes
• Session Playback (Premium): Provides full session recreations with advanced behavior tracking and playback

Each level expands the depth of collected data and the Insights features available for analysis.

7. Select Save or Save and Publish to apply the changes

Once the the data collection level is saved you can Modify Settings:

• WalkMe Events Settings
• Digital Experience Analytics (DXA) Settings
• Session Playback Settings

Technical Notes

• Data collection is configured per environment; enabling a level in one environment does not affect others
• Session Playback requires DXA to be active