New URL Format for Salesforce Lightning Experience – Summer 2018

What Is Changing?

In their Summer '18 release, Salesforce is changing the format of their URLs.  As an example:

Salesforce URL prior to the Summer '18 release:

https://{lightning.domain.com}/*one/one.app/#/sObject/Account/home*

Same Salesforce URL after the Summer '18 release:

https://{lightning.domain.com}/*lightning/o/Account/home*

For more details about this change, please read the official Salesforce documentation.

How Will It Impact You?

If you have used Salesforce URLS as conditions or links in any of your WalkMe apps, you will need to modify the URL rules to fit the new Lightning URL changes. 

How To Update Salesforce URLs in Your WalkMe Apps — 3 Examples

Example 1: Change a Smart Walk-Thru Condition

If your Smart Walk-Thru Segmentation Rule is as follows:

It must be changed to this:

Example 2: Change a Resource URL Rule

If your Resource URL Rule is as follows:

It must be changed to this:

Example 3: Change a Safe-Start URL Rule

If your Safe Start URL Rule is as follows:

It must be changed to this:

Have Additional Questions?

If you have additional questions, please contact your CSM or WalkMe Support.