Session Playback Environment Settings

Brief Overview

Session Playback settings allow you to prevent WalkMe Insights from recording unwanted sessions. These settings apply only to Session Playback collection and do not affect WalkMe Engagement Analytics or Digital Experience Analytics (DXA) data collection.

Use Cases

Use Session Playback Environment Settings to:

• Exclude specific IP addresses (for example, your corporate network) from Session Playback Collection
• Exclude subdomains or full domains from Session Playback Collection (for example, to allow tracking on external sites but exclude internal ones that also use WalkMe)

How It Works

Access your settings

1. Log in to Insights at insights.walkme.com
2. Open the environment you want to edit and select Environment Settings
3. Open the Session Playback tab
   

Exclude IP addresses or IP ranges

To prevent Session Playback collection for specific IPs or IP ranges:

1. Enter the IP addresses or ranges you want to exclude into the field
2. After typing each address or range, press Enter to add it to the list
3. Use the asterisk (*) character as a wildcard to exclude an entire range of IPs
   • For example: 100.220.12.* or 100.220.*

Exclude domains or subdomains

To prevent Session Playback collection for specific domains or subdomains:

1. Enter the domain or subdomain you want to exclude into the field
2. After typing each entry, press Enter to add it to the list
3. Use the asterisk (*) character as a wildcard to exclude all subdomains
   • For example: test-beta.walkme.com or *.internaldomain.com

Apply your settings

After updating your environment settings, perform a Publish action from the WalkMe Editor to apply your exclusions.