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Access Requirements for WalkMe FedRAMP

Last Updated July 3, 2024
FedRAMP data center

The following URLs are WalkMe access requirements for FedRAMP users only, if you are not a FedRAMP user, please see this article.

WalkMe Access Requirements - FedRAMP

This document covers access requirements for WalkMe users and end-users, the term “accessible” used in the document refers specifically to access via the HTTPS protocol on port 443 (this configuration is typically handled by the IT team at your organization).

The WalkMe Player is how end-users view your published WalkMe solutions, including Workstation. The WalkMe Editor software and WalkMe Insights web portal are modules where you can manage your WalkMe solutions and view data gathered on site and WalkMe usage.

WalkMe Player End-User Access

In order to view WalkMe content as an end-user, the following domains need to be accessible:

Critical WalkMe Domains:

If these domains are blocked, core capabilities of the WalkMe Player cannot function.

Domain

Purpose of domain

If access is blocked

Download static JS files and CSS files necessary for the WalkMe Experience

Unable to view WalkMe Published content

Hosts content related to WalkMe Applications

Several WalkMe Applications will not work (e.g. Search, Onboarding Tasks, Goals, Survey)

Load runtime content related to WalkMe Console Apps

WalkMe Console Apps will not work (e.g. Communication Center, Menu Organizer)

Send end-user meta-data to WalkMe Insights Servers

WalkMe Insights Data will not be collected

Hosts content related to WalkMe Applications

Several WalkMe Applications will not work (e.g. ChatBot, IDP Integration)

Images in WalkMe Solutions hosted by WalkMe's AWS

Images in WalkMe Solutions that are hosted by WalkMe's AWS will not appear

Used by the Workstation product

Core functionality of the WalkMe Workstation will not work

If these domains are blocked, some capabilities of the WalkMe Player cannot function.

Domain

Purpose of domain

If access is blocked

Send end-user meta-data to WalkMe Insights Servers

WalkMe Session Playback will not work

Update Chrome extensions

WalkMe Chrome extensions (Player and Editor) will not be able to update

Update Safari extensions

WalkMe Safari extension (Player and Editor) will not be able to update

WalkMe Editor Software and WalkMe Insights Web Portal

For users of the WalkMe Editor and Insights Portal, it is recommended the following domains are accessible for the best experience.

Domain

Purpose of domain

If access is blocked

Load the WalkMe product

WalkMe will not function

WalkMe-hosted images

Some images, including images uploaded by the user via the Editor, will not be displayed

Critical WalkMe Domains:

If these domains are blocked, core capabilities of the WalkMe Editor or Insights Portal cannot function.

Domain

Purpose of domain

If access is blocked

Download static JS files and CSS files necessary for WalkMe Editor

WalkMe Editor and Insights Portal will not function

Access various API endpoints of WalkMe products

WalkMe Editor and Insights Portal will not function

Save/edit/manage solutions created in the Editor

WalkMe Editor will not function

Load the WalkMe Editor

WalkMe Editor will not function, some features in Insights Portal will not function

Login to WalkMe Editor and/or WalkMe Insights

User cannot log into WalkMe Editor and/or WalkMe Insights

WalkMe admin center

User cannot manage sub-users in their account and other account-related configuration

Provide access to WalkMe apps

User cannot use WalkMe apps (such as Menu Organizer, Communication Center)

Host WalkMe Console apps

User cannot use WalkMe apps

Host API endpoints related to WalkMe apps

User cannot use WalkMe apps

Host SDKs related to WalkMe apps

Some WalkMe apps will not work

WalkMe-hosted images

Images in WalkMe Solutions that are hosted by WalkMe's AWS will not appear, additional images cannot be hosted by WalkMe's AWS

View WalkMe Insights Dashboards

WalkMe Insights Portal will not be accessible

Load content related to the Insights Portal

Some functionality in WalkMe Insights Portal will not work

Load static content related to the Insights Portal

Some functionality in WalkMe Insights Portal will not work

Generate reports in Insights Portal

Reports in Insights Portal will not work

If these domains are blocked, some capabilities of the WalkMe Editor or Insights Portal cannot function.

Domain

Purpose of domain

If access is blocked

Used by WalkMe Share

User cannot share WalkMe content

Collect metadata for diagnostic purposes

WalkMe will have difficulties assisting with technical issues

CSS for Insights

WalkMe Insights may have visual issues

CSS for Insights

WalkMe Insights may have visual issues

Used by WalkMe Editor apps

Some WalkMe Editor apps (e.g. Solution Templates) will not work

Used by WalkMe Insights apps

Some WalkMe Insights apps (e.g. Activity Dashboard) will not work

Additional Product Dependent WalkMe Domains:

If these domains are blocked, some capabilities of the WalkMe Editor or Insights Portal cannot function.

Domain

Purpose of domain

If access is blocked

Use WalkMe TeachMe Product

Cannot create WalkMe TeachMe Solutions

View Session Playback Product

Cannot view Session Playback feature in WalkMe Insights

Supported Browsers

Supported Browsers and Operating Systems

Browser settings

Please ensure your browser is set to 100% zoom level (recommended) when working with the WalkMe Editor. Anything below or above this can cause issues with the editor and player.

Note

The WalkMe Editor requires the allowance of third-party cookies on your browser. Otherwise, it will continuously generate a "Please wait for page to load" or a "Reload the page if a long while has passed" message that does not go away even after refreshing the page.

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