Release Notes – 2025

• The Fall ’25 release is here—delivering smarter learning, stronger adoption, and faster impact with the introduction of WalkMe Learning Arc and enhanced digital adoption capabilities

  ^{Note: Canada, FedRAMP, and SAP updates will become available in the following weeks.} 

• See saved AI Action Step outputs—value, duration, and expiry—with access details available in the WalkMe Data button
• You can also reset values as needed

• Aligned with SAP Fiori standards, the action bar now features updated fonts, colors, borders, and icons

• Now supports 11 languages, enhancing accessibility so users can interact with action bar in their native language

• Switch between tabs like AI Chat and Learning, and pin your favorite for quick access—boosting discoverability and personalization

• Hide the action bar to reduce distractions—then bring it back anytime when you’re ready to use it

• Turn one-off personal prompts into reusable custom actions—eliminating duplication and simplifying repeat tasks

• New capabilities have been added to the ActionBot console, including:
  • Export content to CSV
  • Enhanced suggestion layout in question and conversation settings
  • Content IDs added to streamline management
  • ID-based search

• Find the right accelerator faster with new AI search, where results are filtered inline and ranked by metadata, events, and descriptions

• Admins can opt in to capture AI Answers questions and responses for reporting—then export the data directly from the Admin Center

• Navigate faster with a category-based layout featuring Content, Tools, Admin, and Analytics, along with app favoriting and an easy toggle between the new and previous views

• View the original files—like PDFs, scans, and images—used to generate AI Answers, giving users more transparency and trust in the results

• Access a new dashboards that provides data around session-level metrics—making it easier to analyze user engagement at a glance

• Access Session Playback in Insights Classic directly from the console—making it faster to review sessions without losing functionality

• Filter by events, content, and user identifiers in the console to explore data with more precision—now aligned with Insights Classic’s filtering capabilities

• Dashboards, reports, and filters in the console now fully support mobile web systems—removing a key blocker for customers using mobile browsers

• View account-wide data directly in the console—now available in OOTB dashboards, active users, reports, and more

• The Desk.com integration has reached End of Life (EOL) and is no longer available in the WalkMe Menu search. To maintain search functionality, migrate to a supported search integration

• The following WalkMe for Desktop integrations will reach End of Life (EOL) in the Winter 2026 release: Drupal, Ivanti, NetSuite, Box, Docebo, Seismic, and OpenAI
• No customers are currently using these integrations. This removal is a compliance requirement with SAP ATS

• The following Classic Insights features will reach End of Life (EOL) on January 1, 2026 for US and EU data centers, as part of the Classic Insights retirement: Session Stream, Custom Event filtering, Session filters and Session Mode, Recommended Reports, Quadrant Event Visualization View, and Page-Specific Reports (for example, SWT Play Logs)
  • EOL for Canada and FedRAMP data center will be on March 1, 2026

• WalkMe for Desktop now automates actions in SAP GUI—including clicks, field focus, text entry, and autofill—to reduce manual work and speed up task completion

• New features and improvements in Content Manager include:
  • Redesigned folder and view navigation
  • Added "Order index" column for easier content organization
  • New built-in saved view for quick access to filtered content
  • Ability to archive items across multiple environments
  • Language dropdown to switch between translations in the preview popup
  • "Description" field from the editor now available as a column

• Build SAP GUI Smart Walk-Thrus faster with the Visual Designer—see the process map and guidance balloon side by side for a smoother creation experience

• New features and capabilities have been added to WalkMe Surveys, including:
  • Localization for the "Thank You" page
  • Enhanced survey preview popup

• Now supports HTML-based launchers with full design flexibility—including invisible launchers for clean, UI-free triggers and streamlined workflows

• New features and improvements in the Solutions Gallery include:
  • Unique URLs for accelerator previews, enabling deep linking and sharing
  • Improved error handling when downloading accelerators between themed and non-themed systems
  • Updated “Create Solution” popup aligned with the Content Manager design for a consistent experience

• The Template Gallery now supports SmartTips and launchers specifically for WalkMe for Desktop

• Configure the Pro Menu—text, colors, and display options—right from the console, no tool-switching needed

• A new setting in the desktop menu console lets users manage analytics data collection, with options for mandatory or opt-out end-user preference

• ActionBot in the editor will reach End of Life (EOL) in the Winter 2026 release
• To continue building and managing ActionBots, use the console

• Introducing WalkMe Learning Arc: Deliver structured, in-app learning content that help users build real skills—not just complete steps—right where work happens

• Enable Theming on your existing web systems—no migration, no 100-item limit
• Just opt in per system to get started

• Browse assets faster with thumbnail previews and improved load times—making it easier to find and navigate video content

• Flow Tracker can now evaluate content inside iFrames—making it easier to troubleshoot and optimize complex implementations

• Create Builder Assistant tickets directly from Flow Tracker for faster, more contextual troubleshooting

• Preview and restore past versions of WalkMe items and global designs—including balloons, SmartTips, and CSS

• Quickly view and manage the display conditions set for each item—making it easier to validate targeting and troubleshoot visibility issues

• Add YouTube and Vimeo videos to ShoutOuts, explore a refreshed carousel experience, and navigate nested components more easily with the new hierarchical view—part of several UX improvements in Visual Designer

• Editor updates bring more control and efficiency:
  • Continuous evaluation of auto-play rules for scenarios requiring it
  • Monthly frequency option for flexible display timing, even if users don’t log in on the exact day
  • ShoutOut auto-close with duration settings to automatically stop display after a defined period
  • Default launcher setting for streamlined system setup
  • Segment creation directly from within an item for faster configuration
  • Auto-calculation of z-index

• Action bar users can now add gradient color to their Theming designs

• Editor versions earlier than 5.0.0 won't be supported anymore after December 31
• Upgrade to the latest version to maintain access and compatibility

• Grid view in the editor has reached End of Life (EOL) and is no longer available
• Use Content Manager in the console for a more powerful and streamlined way to organize your content

• Editor screens for mobile web now offer a cleaner, more accessible UI—bringing a consistent Smart Walk-Thru build experience across platforms

• Switch between Compact and Comfortable density modes—Compact view offers tighter spacing, streamlined tabs, and visual tooltips for a more efficient, focused workspace

• Quickly find and fix missing translations with a new filter in the Translations tab, helping  deliver a more complete, consistent experience

• Import and export are now part of the Translations page, for simpler access and a more unified experience

• Automatically translate your entire content library with AWS Machine Translation, now in open beta for full coverage across supported languages

• Tailor onboarding by role so users only see the guidance that’s relevant, reducing noise and improving the experience

• Add and assign filters to groups for improved user experience

• Increases visibility and accessibility for users to the AIO Installer

• WalkMe will no longer support Internet Explorer starting in the Winter 2026 release, aligning with Microsoft’s end of service
• Transition to a supported browser to ensure full functionality and access to new capabilities

• Google and Zendesk have been added as menu search integrations for FedRAMP and Canada customers

• New editor version that includes auto-update capability is becoming available:
  • For Canada customers on December 8th
  • For FedRAMP customers on December 15th

• The Digital Adoption Projects dashboard in Classic Insights will reach End of Life (EOL) in the Winter 2026 release

• Includes infrastructure improvements and bug fixes

• Includes extension imrpovements and bug fixes

• Data collection and analytics settings have moved from Insights Classics, giving admins centralized control directly in the Admin Center

• From November 23, 2025 Unique Extensions will automatically update to the latest version by default

• Includes infrastructure improvements and an extension popup window status message

• Includes infrastructure improvements and an extension popup window status message

• Includes bug fixes for downloading content

• Includes performance enhancements and bug fixes

• SAP customers can now set WalkMe Data from the Visual Designer

• We now support additional formats for uploading your fonts—TTF and OTF—for SAP customers

• The WalkMe Menu console app now includes support for customers in Canada

• The new menu has AI chat available and retrieves information from WalkMe’s knowledge base

•  Includes a fix for recognizing FlutterView, ensuring compatibility with specific Flutter extensions

• Includes performance enhancements and bug fixes

• We now support additional formats for uploading your fonts—TTF and OTF

• You can now set WalkMe Data from the Visual Designer

• Insights Console now supports FedRAMP and Canada data centers

• You will now be redirected to the editor to access popup survey settings instead of opening them in-app

• Includes a new feature that allows setting an additional scroll offset for walk-thru steps during auto-scrolling

• Includes a new feature that allows setting an additional scroll offset for walk-thru steps during auto-scrolling

• Includes performance enhancements and bug fixes

• The Summer ’25 release is now available in the FedRAMP data center, bringing enhanced scale, control, and productivity with key updates

• Includes infrastructure improvements and bug fixes

• Includes infrastructure improvements and bug fixes

• The Summer ’25 release is now available in the SAP US & EU data center, bringing enhanced scale, control, and productivity with key updates

• Includes performance enhancements and bug fixes

• The Summer ’25 release is now available in the Canada data center, bringing enhanced scale, control, and productivity with key updates

• Includes performance enhancements and bug fixes

• Includes performance enhancements and bug fixes

• The Integration Center, now available in the console, lets you create connections at the account level while keeping configuration at the system level for scalable integration management

• Builders and admins can now define custom metadata fields in Content Manager to organize content more effectively and support better team alignment

• The redesigned filter in Content Manager makes it easier to find and manage content with a more intuitive layout and improved usability for complex filtering scenarios

• You can now use advanced engagement filters in Content Manager, available as predefined performance views to quickly identify high-performing, underperforming, or outdated content

• You can now filter content in the Content Manager based on whether it appears in the WalkMe Menu

• You can now filter faster in Content Manager with full name-based filtering across all field

• Content Manager now shows inline trend indicators in the table and item drawer, making it easier to assess performance without switching to Insights

• You can now use a new search popup for fast navigation across apps and sub-routes in the console

• Bing Search Integration reached EOL
• From now on, search results in the WalkMe Menu will not include Bing-powered web results
• Search functionality will continue to work with your WalkMe content and any other configured search provider

• Upload and manage your own fonts in WalkMe Theming
• Apply these fonts across all items to create a consistent look—no CSS needed

• View, name, and easily restore prior versions of shared settings
• This update improves transparency and reduces support needs related to content management and publishing

• The redesigned Smart Walk-Thru screens deliver a more streamlined, visually-consistent experience with cleaner and more intuitive interface

• WalkMe Menu (Pro) now supports sub-categories and enhanced tab management—with up to 9 tabs and the ability to set a default tab
• These improvements give you more control over complex menu structures

• The Web Menu and Workstation have been unified into one consistent interface for web, desktop, and mobile platforms, offering streamlined access to guidance, knowledge, and AI support

• The WalkMe Menu now supports Lite and Gradual modes, allowing access to desktop and mobile menus without login credentials or IDP setup, enhancing flexibility and user onboarding

• New layout modes for the Pro Menu include Docked, which is fixed to the screen, and Floating, a draggable launcher, along with a Hybrid option for user flexibility

• WalkMe now supports desktop guidance for SAP Business Client, enabling precise navigation through complex workflows with advanced features like multi-condition SmartTips

• Public API keys now two support two token types: 1-year and 24-hour duration. The new long duration tokens are more stable and stuiable for SCIM-based user (such as Azure) provisioning where continuous access is critical

• Admins can now create user groups and use them to manage users, their systems and access at scale

• Admins can temporarily disable individual user accounts giving more control over user mangement and access

• WalkMe Onboarding now has a dedicated section in the user settings, giving an improved onboarding experience

• Use the Outdated filter to quickly identify and update translations that need attention for consistent localization

• The My Languages dashboard now includes status and word count widgets to enhance translation monitoring and progress across languages

• Newly added languages can now be auto-translated via AWS, with the choice to either preserve or overwrite existing translations

• The look and feel for previewing translations has been improved making it more accessible

• Introducing WalkMe Digital Learning, a reimagined learning experience designed to drive skill building, support professional development, and strengthen proficiency directly in the flow of work

• The console now supports side-by-side flow comparisons using filters and date ranges, allowing for detailed analysis and visualization of differences in user interactions

• The console now supports applying saved filters across report exports and subscriptions, for streamlined reporting and reduced manual effort

• Run a quick action (formerly "Help me write") can now ask questions based on specific parts of the page—such as selected text, a field, or the full page—and receive highly relevant, AI-generated suggestions

• Personalization settings allow users to customize AI interactions by specifying preferences such as name, role, and communication style, ensuring the Action Bar delivers relevant responses without repetition

• AI Conditions can now use Memory to trigger any WalkMe content, allowing for personalized experiences using stored data, like previous answers or selections

• AI Answers now extracts text from images in PDFs when uploading knowledge sources, ensuring precise responses by analyzing all document layers, including scanned or image-based content

• Users can now save important messages and responses from chat conversations directly into Memory for easy access and enhanced interaction continuity

• History threads let you view and reopen past conversations in AI Chat. This helps you pick up where you left off, refer back to previous answers, and track guidance over time

• Voice-to-text support allows users to speak their questions, enhancing accessibility and speeding up interactions for those who prefer or require voice-based input

• You can now keep selected items while searching in Content Manager, making it easy to gather content across multiple searches and apply a single bulk action to all selected items

• Link and share themes across multiple WalkMe systems, with permission controls for editing and unlinking
• Ideal for keeping design consistent across distributed environments

• The Surveys overview dashboard provides a central place to track survey performance across all systems, with reports that include response rates, question-level insights, and trends across question types

• The new Surveys app in the console introduces an intuitive builder experience with AI survey creation, multi-page flows, question logic, and expanded distribution via email and anonymous links

• Includes performance enhancements and bug fixes

• Includes flutter and native app performance enhancements

• WalkMe now supports Spanish, in addition to English, French, German, and Japanese, in editor, console, and Admin Center

• Includes infrastructure improvements

• On August 18, 2025, WalkMe will retire the Reports and Report Builder in Insights Classic
  • From this date, all report creation and management will take place in the WalkMe Console
  • Your existing reports, subscriptions, and third-party integrations will be automatically transferred—no action required

• Solutions Gallery now supports FedRAMP and Canada customers

• Workflows now supports FedRAMP and Canada customers

• We’re continuing the gradual rollout of jQuery 3.6.0 across web systems to improve performance, security, and compatibility
• Affected systems will see notifications in the editor
• If you don’t see one, your system isn’t scheduled for an upgrade yet

• Includes performance enhancements and bug fixes

• Flow Tracker now provides a straightforward view of logic rule evaluations, offering a clearer and more comprehensive understanding for all

• Bing Search Integration will reach end of life on August 11, 2025
• Moving forward, search results in the WalkMe Menu will no longer include Bing-powered web results
• Search functionality will continue to work with your WalkMe content and any other configured search provider

• Includes performance enhancements, bug fixes, and compose improvements

• Includes performance improvements for SwiftUI elements

• You can now mark any comment as resolved and easily filter to view all, open, or resolved comments in Content Manager

• You can now assign access to IDP Integrations in the Admin Center when creating  a custom role

You can update and manage settings and configurations for each platform, choosing from Web or Mobile Web or both.

• You can now assign admin rights in Discovery on a per-user basis, independent of the overall WalkMe admin role

• You can now view the Smart Walk-Thru step analysis map directly inside the Smart Walk-Thru drawer in Content Manager

• The All-In-One (AIO) Installer is now supported for FedRAMP and Canada data center customers

•  Includes performance enhancements and bug fixes

• FedRamp data center now supports UII

• FedRAMP data center now support Builder Assistant

• Includes performance enhancements and bug fixes for native and compose apps

•  Includes performance enhancements and bug fixes

•  Includes performance enhancements and bug fixes

• Canada data center now supports the Solutions Gallery

• Canada data center now supports Workflows

• Canada data center now support Builder Assistant

• Canada data center now supports UII

• Includes performance enhancements and bug fixes

• You can now resolve and re-open comment threads, filter by open or resolved status, and stay up-to-date with real-time notifications in Stories and preview slides

• Our new Integration Center in the console now offers a variety of pre-built API integrations with apps that can be used in ActionBot

• Performance enhancements: Replaced polling mechanism with Windows-based events to boost performance on desktop guidance and SAP ECC
• Bug fixes: Enhanced user experience by reloading Workstation upon network restoration to address connectivity issues

• Users can now configure payment status codes to appear on reports within the My Expenses widget on Workstation

• You can now click the user count in Events Visualization to see who interacted with an event and dive deeper using user attributes

• The refreshed guided onboarding flow will equip you with the essential knowledge and tools to get started so you can see results faster

• Analytical properties are now accessible in the WalkMe Console dashboards, flow analytics, and custom widgets

• The redesigned editor screens provide a more intuitive editing experience, allowing builders to create and manage content with greater ease and efficiency

• WalkMe Insights in the Console now fully supports multi-environment selection and filtering

• You can now build flows in Flow Analytics using tracked events, making adding tracked events easier than ever

• Users can now view total languages, items, and word counts, which makes language data management more efficient and user-friendly

• Funnels constructed in Insights Classic will automatically be migrated into Flow Analytics in the Console
• No setup required

• The AI Chat now features a maximize/minimize button for the chat interface

• AI Chat now automatically directs user questions to the most suitable AI Chat Bot for optimal responses

• AI Chat now stays connected across web systems, providing relevant answers based on the full conversation history

• Snippet-based implementations are now supported, allowing users to deploy and manage Action Bar without the WalkMe extension

• The Action Bar supports markdown formatting, including code blocks, quotes, bullet points, bold text, and more

• The Action Bar now supports speech-to-text, allowing users to interact more efficiently by speaking instead of typing

• Engage with follow-up actions offered by the Action Bar to initiate full conversations with WalkMe’s AI Chat capability

• Follow-up actions now appear in the AI Launcher’s response as clickable, AI-recommended next steps