Release Notes – 2025

• Includes performance enhancements and bug fixes

• The Integration Center, now available in the console, lets you create connections at the account level while keeping configuration at the system level for scalable integration management

• Builders and admins can now define custom metadata fields in Content Manager to organize content more effectively and support better team alignment

• The redesigned filter in Content Manager makes it easier to find and manage content with a more intuitive layout and improved usability for complex filtering scenarios

• You can now use advanced engagement filters in Content Manager, available as predefined performance views to quickly identify high-performing, underperforming, or outdated content

• You can now filter content in the Content Manager based on whether it appears in the WalkMe Menu

• You can now filter faster in Content Manager with full name-based filtering across all field

• Content Manager now shows inline trend indicators in the table and item drawer, making it easier to assess performance without switching to Insights

• You can now use a new search popup for fast navigation across apps and sub-routes in the console

• Bing Search Integration reached EOL
• From now on, search results in the WalkMe Menu will not include Bing-powered web results
• Search functionality will continue to work with your WalkMe content and any other configured search provider

• Upload and manage your own fonts in WalkMe Theming
• Apply these fonts across all items to create a consistent look—no CSS needed

• View, name, and easily restore prior versions of shared settings
• This update improves transparency and reduces support needs related to content management and publishing

• The redesigned Smart Walk-Thru screens deliver a more streamlined, visually-consistent experience with cleaner and more intuitive interface

• WalkMe Menu (Pro) now supports sub-categories and enhanced tab management—with up to 9 tabs and the ability to set a default tab
• These improvements give you more control over complex menu structures

• The Web Menu and Workstation have been unified into one consistent interface for web, desktop, and mobile platforms, offering streamlined access to guidance, knowledge, and AI support

• The WalkMe Menu now supports Lite and Gradual modes, allowing access to desktop and mobile menus without login credentials or IDP setup, enhancing flexibility and user onboarding

• New layout modes for the Pro Menu include Docked, which is fixed to the screen, and Floating, a draggable launcher, along with a Hybrid option for user flexibility

• WalkMe now supports desktop guidance for SAP Business Client, enabling precise navigation through complex workflows with advanced features like multi-condition SmartTips

• Public API keys now two support two token types: 1-year and 24-hour duration. The new long duration tokens are more stable and stuiable for SCIM-based user (such as Azure) provisioning where continuous access is critical

• Admins can now create user groups and use them to manage users, their systems and access at scale

• Admins can temporarily disable individual user accounts giving more control over user mangement and access

• WalkMe Onboarding now has a dedicated section in the user settings, giving an improved onboarding experience

• Use the Outdated filter to quickly identify and update translations that need attention for consistent localization

• The My Languages dashboard now includes status and word count widgets to enhance translation monitoring and progress across languages

• Newly added languages can now be auto-translated via AWS, with the choice to either preserve or overwrite existing translations

• The look and feel for previewing translations has been improved making it more accessible

• Introducing WalkMe Digital Learning, a reimagined learning experience designed to drive skill building, support professional development, and strengthen proficiency directly in the flow of work

• The console now supports side-by-side flow comparisons using filters and date ranges, allowing for detailed analysis and visualization of differences in user interactions

• The console now supports applying saved filters across report exports and subscriptions, for streamlined reporting and reduced manual effort

• Run a quick action (formerly "Help me write") can now ask questions based on specific parts of the page—such as selected text, a field, or the full page—and receive highly relevant, AI-generated suggestions

• Personalization settings allow users to customize AI interactions by specifying preferences such as name, role, and communication style, ensuring the Action Bar delivers relevant responses without repetition

• AI Conditions can now use Memory to trigger any WalkMe content, allowing for personalized experiences using stored data, like previous answers or selections

• AI Answers now extracts text from images in PDFs when uploading knowledge sources, ensuring precise responses by analyzing all document layers, including scanned or image-based content

• Users can now save important messages and responses from chat conversations directly into Memory for easy access and enhanced interaction continuity

• History threads let you view and reopen past conversations in AI Chat. This helps you pick up where you left off, refer back to previous answers, and track guidance over time

• Voice-to-text support allows users to speak their questions, enhancing accessibility and speeding up interactions for those who prefer or require voice-based input

• You can now keep selected items while searching in Content Manager, making it easy to gather content across multiple searches and apply a single bulk action to all selected items

• Link and share themes across multiple WalkMe systems, with permission controls for editing and unlinking
• Ideal for keeping design consistent across distributed environments

• The Surveys overview dashboard provides a central place to track survey performance across all systems, with reports that include response rates, question-level insights, and trends across question types

• The new Surveys app in the console introduces an intuitive builder experience with AI survey creation, multi-page flows, question logic, and expanded distribution via email and anonymous links

• Includes performance enhancements and bug fixes

• Includes flutter and native app performance enhancements

• WalkMe now supports Spanish, in addition to English, French, German, and Japanese, in editor, console, and Admin Center

• Includes infrastructure improvements

• On August 18, 2025, WalkMe will retire the Reports and Report Builder in Insights Classic
  • From this date, all report creation and management will take place in the WalkMe Console
  • Your existing reports, subscriptions, and third-party integrations will be automatically transferred—no action required

• Solutions Gallery now supports FedRAMP and Canada customers

• Workflows now supports FedRAMP and Canada customers

• We’re continuing the gradual rollout of jQuery 3.6.0 across web systems to improve performance, security, and compatibility
• Affected systems will see notifications in the editor
• If you don’t see one, your system isn’t scheduled for an upgrade yet

• Includes performance enhancements and bug fixes

• Flow Tracker now provides a straightforward view of logic rule evaluations, offering a clearer and more comprehensive understanding for all

• Bing Search Integration will reach end of life on August 11, 2025
• Moving forward, search results in the WalkMe Menu will no longer include Bing-powered web results
• Search functionality will continue to work with your WalkMe content and any other configured search provider

• Includes performance enhancements, bug fixes, and compose improvements

• Includes performance improvements for SwiftUI elements

• You can now mark any comment as resolved and easily filter to view all, open, or resolved comments in Content Manager

• You can now assign access to IDP Integrations in the Admin Center when creating  a custom role

You can update and manage settings and configurations for each platform, choosing from Web or Mobile Web or both.

• You can now assign admin rights in Discovery on a per-user basis, independent of the overall WalkMe admin role

• You can now view the Smart Walk-Thru step analysis map directly inside the Smart Walk-Thru drawer in Content Manager

• The All-In-One (AIO) Installer is now supported for FedRAMP and Canada data center customers

•  Includes performance enhancements and bug fixes

• FedRamp data center now supports UII

• FedRAMP data center now support Builder Assistant

• Includes performance enhancements and bug fixes for native and compose apps

•  Includes performance enhancements and bug fixes

•  Includes performance enhancements and bug fixes

• Canada data center now supports the Solutions Gallery

• Canada data center now supports Workflows

• Canada data center now support Builder Assistant

• Canada data center now supports UII

• Includes performance enhancements and bug fixes

• You can now resolve and re-open comment threads, filter by open or resolved status, and stay up-to-date with real-time notifications in Stories and preview slides

• Our new Integration Center in the console now offers a variety of pre-built API integrations with apps that can be used in ActionBot

• Performance enhancements: Replaced polling mechanism with Windows-based events to boost performance on desktop guidance and SAP ECC
• Bug fixes: Enhanced user experience by reloading Workstation upon network restoration to address connectivity issues

• Users can now configure payment status codes to appear on reports within the My Expenses widget on Workstation

• You can now click the user count in Events Visualization to see who interacted with an event and dive deeper using user attributes

• The refreshed guided onboarding flow will equip you with the essential knowledge and tools to get started so you can see results faster

• Analytical properties are now accessible in the WalkMe Console dashboards, flow analytics, and custom widgets

• The redesigned editor screens provide a more intuitive editing experience, allowing builders to create and manage content with greater ease and efficiency

• WalkMe Insights in the Console now fully supports multi-environment selection and filtering

• You can now build flows in Flow Analytics using tracked events, making adding tracked events easier than ever

• Users can now view total languages, items, and word counts, which makes language data management more efficient and user-friendly

• Funnels constructed in Insights Classic will automatically be migrated into Flow Analytics in the Console
• No setup required

• The AI Chat now features a maximize/minimize button for the chat interface

• AI Chat now automatically directs user questions to the most suitable AI Chat Bot for optimal responses

• AI Chat now stays connected across web systems, providing relevant answers based on the full conversation history

• Snippet-based implementations are now supported, allowing users to deploy and manage Action Bar without the WalkMe extension

• The Action Bar supports markdown formatting, including code blocks, quotes, bullet points, bold text, and more

• The Action Bar now supports speech-to-text, allowing users to interact more efficiently by speaking instead of typing

• Engage with follow-up actions offered by the Action Bar to initiate full conversations with WalkMe’s AI Chat capability

• Follow-up actions now appear in the AI Launcher’s response as clickable, AI-recommended next steps

• Users can now improve future AI responses by storing information in the Action Bar's memory

• Use the AI Chat page to modify AI Chat configuration and appearance in the console

• You can now easily share stories and folders with specific users or make them available to everyone in your organization in WalkMe Stories

• You can now save and restore previous versions of your stories, allowing you to collaborate freely and edit confidently in WalkMe Stories

• Users can now use keywords to search, filter, and organize content in Content Manager

• You can now use interaction data presets to filter metrics by date range, available in both the table and drawer, making it easier to track engagement trends over time

• Includes improved SwiftUI element handling, performance enhancements, and bug fixes

• Includes bug fixes and infrastructure improvements

• Instead of the "start my free trial" page, you will now see a new Welcome page. This page includes an option to begin data collection immediately, in line with the updated pricing changes

• Legacy SSO will reach end of life on June 30, 2025
• Moving forward, all single sign-on configurations will be managed only from the dedicated page in the Admin Center

• Includes infrastructure improvements

• The editor will now display your profile image if you uploaded one to the console

• The new UI for ShoutOut and survey settings will now open by default
• You can still return to the legacy screens

• You can now enable a setting to use translated suggestion values instead of default language values in ActionBot

• Users can now generate stories and preview slides for folders and multiple WalkMe items

• Our Theming app for unifying design across WalkMe apps now supports FedRAMP and Canada customers
• Available for new systems only

• You can now get a more accurate view of your content amount with the exact number of items displayed in the Content Manager

• Users can now effortlessly switch between web and mobile platforms, making it easier to view and manage items specific to each platform

• On August 18, 2025, WalkMe will deprecate the Multi-language import/export API V1
• It will be replaced with the enhanced API V2, which offers improved performance and content structure optimization
• For guidance on transitioning, see API V2 documentation
• We encourage you to switch to ensure uninterrupted service and to take advantage of the new capabilities offered by API V2

• You can now enable, manage, and filter status columns specific to each environment in the Content Manager

• Includes connectivity improvements

• Stories now supports FedRAMP and Canada customers

• Preview slides now supports FedRAMP and Canada customers

• Content Manager now supports FedRAMP and Canada customers

• We’ve improved slide generation and ordering for Stories and preview slides, now using a top-to-bottom approach to better handle split-steps

• You can now create a solution from the 'my solutions' tab in the Solutions Gallery

• Includes extension status modal update and other improvements

• Includes infrastructure improvements

• Improved auto-scrolling method in Walk-Thrus

• By January 1, 2026, WalkMe will end all support for Insights Classic
  • Insights in the WalkMe Console is replacing its main functionalities
   

• Includes stability improvements and bug fixes

• Added support for Android 15 Edge-to-Edge mode
• Fixed an issue with timing during the first run in the EU environment

• Added a toggle in the AI Center that allows all customers' end users to access the knowledge source when enabled
• When disabled, access is restricted to VPN users only on a predefined IP allowlist
• The toggle is available in the Edit Source option under the Access tab

• Bug fix for zoom in/zoom out in a webView in react native app

• New Priority Lists Feature: Allows customers to create lists of campaigns that will be displayed in the order defined in the list

• Auto Scroll Control for SWT Steps: Added an option to enable or disable the auto-scroll feature for SWT steps

• Copy & Paste Steps in SWT: Introduced the ability to copy and paste steps in SWT, improving workflow efficiency

• Set Campaign as a Template: Added the option to save a campaign as a template for easier reuse
• Self-Hosted Versions Management: Now displays all created self-hosted versions for better visibility and tracking

• Customers can now define scheduling segments with both date and time ranges, allowing for more precise campaign timing

• • Existing scheduling segments will remain unaffected 
  • To utilize the new time-based scheduling, a new segment must be created
  • No SDK Upgrade Required: This update is applied at the console level

• This quarter you will get access to powerful new capabilities that will unlock: more productivity, more scale, and more control

• Automatic web page rescanning allows admins to control audit intervals and track progress effectively

• Use the new Theming app to explore pre-designed themes, or pick your logo, colors, and typography for your WalkMe content
• Available for new systems only

• Easily insert AI outputs into the relevant field in the underlying application

• Enhance AI SmartTips visibility with a new design that aligns with WalkMe(X)

• WalkMe Insights now supports Workstation systems within app dashboards, filters, and common reports

• The new Report Builder in the Console enables custom data selection and visualization via drag-and-drop capability

• Insights dashboards now support data visualization across multiple environments

• The new integration enables users to ask questions and receive answers directly in Slack

• AI Action steps let you create smarter automated processes by seamlessly combining AI actions with your WalkMe guidance

• An updated UI for designing and creating action bar launchers is now available

• The Action Bar can now be accessed across all sites within an organization

• Use the new AI Chat page to modify AI Chat configuration in the console

• Personalize Action Bar by managing the availability and visibility of launchers

• Use the prompt enhancer to automatically optimize prompts in one-click for better AI responses

• The redesign offers an enhanced building experience that is more intuitive and engaging

• AI steps use AI to streamline data collection, reducing the number of actions needed

• You can now customize your experience in the console with personal details and preferences

• A new filter in the console navigation menu displays apps relevant to a user's specific roles and permissions, it is only available to select users

• Builders can create and save custom views in the Content Manager, allowing for improved organization and interaction with their content

• Users segments can now be managed directly in the Content Manager, allowing for more targeted and effective content delivery

• "Last Modified By" and "Last Modified Dates" columns were added, providing better visibility into recent changes

• ShoutOut shapes are now supported when annotating stories, including advanced settings to define the ShoutOut's default design

• You can now turn on privacy mode for all conversations at once, making call connections, AI steps, action automations, and forms unavailable

• Introducing WalkMe Surveys, a new app in the console for creating engaging surveys that unlock the full potential of user feedback and drive actionable insights

• WalkMe Multi-language, Flow Tracker, and Theming will now be supported in Japanese, German, and French

• Includes status modal updates

• Use carousels in the Visual Designer to display more content with slide navigation for sleek, engaging designs

• Accounts with IDP can now have UUID configured automatically on new systems
• Reach out to your CSM or support to enable

• Builders now have the flexibility to choose which settings to publish

• The launcher and SmartTip gallery have a new look and feel

• The screen was redesigned to include a column that allows builders to select a date format

• AI launchers now support two new text fields for translation: Item Display Name and Item Description

• WalkMe now supports ISO code for GB 18030-2022 - Information Technology Chinese Character Encoding Set

• Workstation for SAP ECC supports validation for SmartTips for enhanced context-aware guidance

• UII for SuccessFactors now supports static forms

• Workstation notifications are now automatically hidden during screen sharing in video meetings, ensuring a distraction-free experience (windows only)

• Includes stability and performance improvements, bug fixes, and DPI Support improvements on SAP GUI ECC

• Allows users to open their default mail app with a pre-filled email draft, making it easier to send messages directly from the app

• Fixed an issue in scheduling segmentation and moved some of server-side segments to the SDK for better performance

• Added an option to enable or disable the auto-scroll feature for SWT steps, providing greater customization at the console level

• Allows customers to create lists of campaigns that will be displayed in the order defined in the list

• Builders can integrate knowledge sources into AI launchers, AI SmartTips, and AI conditions to ensure outputs meet guidelines and compliance needs

• Includes bug fix for find element issue

• The design of the SmartTips set list was improved
• Icons were changed, Notes were added to the Options menu

• In Smart Walk-Thru steps, when clicking on the Dynamic Text icon, you can now select attributes that were created in Dynamic Text Attributes

• Introducing the new Anchor Link feature, allowing you to effortlessly copy and share direct links to specific release notes for improved navigation and collaboration

• Includes support for new environments

• Includes infrastructure improvements