Brief Overview

Auto-generated keywords use an algorithm that automatically generates keywords from the names of Smart Walk-Thrus, resources, and shuttles. Keywords are generated using Natural Language Processing (NLP). In addition to auto-generated keywords based on the NLP engine, keywords are also added from the system learning based on user interactions. Successful user searches and the selected results are analyzed and added to the keyword list.

It helps users find what they need when they search for items in the WalkMe menu.

Watch this video to learn more about auto-generated keywords

How It Works

1. Create a new or rename an existing Smart Walk-Thru, Resource, or Shuttle
2. Save the item
3. Return to the editor main screen (in order to refresh the item)
4. Reopen the item and go to the settings:
   1. Smart Walk-Thru
      1. Hover over the Smart Walk-Thru in the editor
      2. Click the three-dot Options menu
      3. Click Settings
      4. Click Search Ranking
      5. Click Show to view the generated keywords
   2. Resource
      1. Open the Resource in the editor
      2. Scroll to the bottom and click Show to view the generated keywords
   3. Shuttle
      1. Open the Shuttle in the editor
      2. Scroll to the bottom and click Show to view the generated keywords
5. Delete any non-relevant generated keywords

Keywords: Getting Started Guide

Technical Notes

• Auto-generated keywords only work automatically for new or modified items, not for existing ones
• Currently only supports English language

Troubleshooting

The auto keyword option is not available for a Smart Walk-Thru, Shuttle or Resource:

1. Resave the item (without making any changes)
2. Wait 10 seconds
3. Refresh the editor

The auto-generated keywords are not relevant:

• Remove the keywords manually

Search results return non-relevant items:

• Check the auto-generated keywords and delete any irrelevant ones