AI Search

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Brief overview

AI Search is an algorithm that automatically generates keywords from the names of Smart Walk-Thrus, Resources and Shuttles. Keywords are generated using Natural Language Processing (NLP). In addition to auto-generated keywords based on the NLP engine, keywords are also added from the system learning from user interactions. Successful user searches and the selected results are analyzed and added to the keyword list.

It helps end users find what they need when they search for items in the WalkMe menu.

Watch this video to learn more about AI Search

View the AI Search keywords

1. Create or rename a Smart Walk-Thru, Resource, or Shuttle.
2. Save the item and close the item’s page to return to the Editor’s main page (in order to refresh the item).
3. Re-open the item and go to the settings:
   • Smart Walk-Thru
     • Hover over the three dots to the right of the Smart Walk-Thru name
     • Click Settings
     • Click Search Ranking
     • Click Show to view the generated keywords

     

     • Resource
       • Click the Resource to open it from the list view
       • Scroll to the bottom and click Show to view the generated keywords

       Shuttle

     • Click the Shuttle to open it from the list view
     • Scroll to the bottom and click Show to view the generated keywords
4. Delete any non-relevant keywords or add more manually using the Keywords section above

Limitations

• Only works automatically for new or modified items and not for existing ones
• AI Search is currently available for English only

Troubleshooting

1. Doesn’t have auto keywords for a specific Smart Walk-Thru, Shuttle or Resource:
   • Re-save (do a blank change)
   • Wait 10 seconds
   • Refresh the Editor
2. Keywords are not relevant
   • Remove them manually from the list
3. Search returns non-relevant items
   • Check the auto-generated keywords and delete any irrelevant ones