< Back

Please log in to continue

Smart Walk-Thru Step Types

Split or Error Handling Steps Not Working Correctly

Troubleshoot Split and Error Handling steps that are failing to trigger or taking the wrong path, with guidance on timing, rule configuration, iFrames, and Flow Tracker debugging.
Connect to Step Option is Grayed Out

The Connect to Step option is only available when a split step does not reconnect to the main flow — learn when and how to use it to branch your Smart Walk-Thru forward.
“Back” Button in Smart Walk-Thru Steps

Learn when the "Back" button appears automatically in Smart Walk-Thru steps and what step types and sequences prevent it from showing.

1 2

Be part of something bigger.

Engage with peers, ask questions, share ideas

Ask the Community